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Application for complaint
August 03, 2019 1st Anniversary Wishes 5 comments

Filing a human rights complaint is the first step in the Tribunal's process. You must file a complaint form. Select the form that applies to your situation. Individual .

If you have a complaint, help is on the way!

Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. No one will take your complaint seriously if you are ranting and raving. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.


Example complaint letter:

56 Disgruntled Street
Somewhere Unhappy
1AM MAD

 

Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD

June 15, 2016

 

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2016. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

 

V. Angry

 

V. Angry


Learn how to write other kinds of letters! Check out How to Write a Letter, available in Kindle and paperback on Amazon right now. You can also send us your letter for proofreading.

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In case you do not have a Service Request / Complaint Reference Number click here its representatives to call me or SMS me with reference to my application .

Sample Complaint Letter Template

application for complaint

Copy and use our free sample complaint letter and email

Wednesday, August 28, 2019

 

Sometimes the difference between resolving a consumer complaint and not rests heavily on how you complain.

Consumer Action offers a sample complaint letter and an email complaint template. You can cut and paste these documents below. (Hint: If you are pasting into a Word document, choose "Paste as Plain Text" to paste text into your document.)

You can download the letter and email in plain text format by clicking on these links:

Sample complaint letter

Your name
Address
Phone number

Company official
Company name
Company address

Date

Dear (title) ____:

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).

I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.

Sincerely,

(your signature)

(Type or print your name)

CC: (local consumer group) (appropriate government agencies)

ATT: (attach and list documentation of your complaint, if any)

Sample complaint email

From: My Name and email ([email protected]
Subject: (short description of your complaint
Date: Most email programs enter this field automatically
To: (enter the email address of the person you are contacting)
CC: (local consumer group) (appropriate government agencies)

Dear (title) ____:

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).

I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

I am attaching copies of my receipt or ___________ (other proof of payment or documentation of complaint).

You may reply to me at this email or call me at (phone number).

Sincerely,

(your full name)

 

 

 

 

Consumer Help Desk

Advocacy

 

 

 

WATCH THE VIDEO ON THEME: A COMPLAINT LETTER
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An Example Complaint Letter

application for complaint

Always try to resolve a problem with a business before seeking help from a consumer protection agency. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.

When writing a complaint letter you should:

  • describe your problem and the outcome you want
  • include key dates, such as when you purchased the goods or services and when the problem occurred
  • identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem
  • ask for a response within a reasonable time
  • attach a copy of any supporting relevant documentation such as a receipt or invoice.

Use this tool to develop a complaint letter that you can print or email to the business. You can vary it to fit your particular problem.

Write a complaint letter

Below is an example of a complaint letter:

Dear Manager

RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2016

I am unhappy with the quality of a television cabinet I bought at 5 Street on 15 December and I am writing to seek a replacement.

The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box.

The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost.

I have attached a photocopy of my receipt as proof of purchase.

I would like to have this problem fixed quickly please. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.

You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further.

Yours sincerely,

Jane Brown

Enclosed: Copy of the receipt for television cabinet

Receipts
Repair, replace, refund

Writing a complaint letter or rather writing effective complaint letter is the one thing to be taken notice of. Otherwise writing complaint letters is just like writing any.

Applying for complaint documents

application for complaint

Email or write to us if:

  • you have a complaint about our service or professional conduct
  • the incident happened within the last 3 months

Complaints should be made no later than 3 months after the date of the incident unless there are exceptional circumstances.

If you want a general update

If you want an update on the progress of your application, you can read our service standards to find out our processing times. It also contains details on how we will contact you if your application cannot be decided within the normal service standard. Progress enquiries should not be sent via the complaints route.

The following pages offer alternative customer contact information:

if you’re unhappy about a decision

If you’re not satisfied with a decision we have made, or if you want to ask for a review you may be able to apply for an administrative review.

If you’re refused entry or leave to remain

If you’ve been refused entry to, or leave to remain in the United Kingdom and you want to appeal you can read the detailed guidance on how to appeal.This includes information on whether you have a right of appeal for your application.

If you want to report an immigration crime

You can use the contact form if you believe someone is working illegally, or has made a false application to stay in the UK, or is involved in smuggling.

If you’ve had goods or a vehicle seized

Goods and vehicle seizures are dealt with by the National post seizure unit.

If you want to complain about other areas of the Home Office

Other areas of the Home Office have their own complaints procedures:

How to complain

If you have a complaint about our service or professional conduct, we encourage you to email us at [email protected], as you’re likely to receive a quicker reply.

If you are unable to email, you can also write to us at:

You can download and print the Home Office complaints form for UK Visas and Immigration (PDF, 812KB, 2 pages)

Complaints do not affect our decision-making process and making a complaint doesn’t mean that your application will be dealt with more quickly or more slowly.

Tell us as much information about yourself as you can. This will help us to find the information relevant to your case, and to contact you about it. The information you should provide is listed below:

  • your contact details – it is important you include your address and phone number as we may contact you to resolve your complaint by phone or to request further information
  • the names of the applicant/original complainant if you’re completing this on behalf of someone else – we must have written authority to disclose information about another person’s case
  • full details of the matter you’re complaining about, including times, dates and locations
  • the names or identifying numbers of any staff you’ve dealt with
  • details of any witnesses to the incident, if appropriate
  • copies of the relevant letters or papers
  • details of any reimbursement issues including papers and receipts to support your claim
  • your Home Office reference details, and any other references that will help us to investigate your complaint, for example refund reference, appeal reference or UAN (unique application number)
  • if your complaint is in relation to our contact centre we will need to know the date you called, the number you dialled and the number you called us from

We can only accept complaints in English and Welsh.

What happens next?

Your complaint will be managed by our correspondence team. They’re responsible for ensuring that your complaint is resolved in a satisfactory and timely manner. We’ll send you an acknowledgement when you make a complaint and we may contact you during an investigation for further information.

Read the complaints management guidance for further information about how we deal with your complaints.

Read the ex-gratia guidance for further information about how we deal with your ex-gratia claim.

How long will it take?

We’ll investigate your complaint and reply to you within 20 working days. We will contact you if we need more time to investigate your complaint. If your complaint suggests serious professional misconduct we aim to respond within 12 weeks, following an impartial investigation.

Ex-gratia claims have separate timescales, for further information read the ex-gratia guidance.

Serious complaints

If you make a very serious complaint we may refer it to the Home Office’s professional standards unit who will write to you and inform you that they are handling your case. If you’ve made a complaint about serious professional misconduct, the investigators will tell you the outcome. Their letter will tell you who to contact if you’re still not satisfied with the outcome.

If you’re not satisfied

If you are not satisfied with our response, you can ask us to review the matter.

A senior member of staff will carry out an independent review of your complaint. They will provide you with further details within 20 working days of the date when you ask for a review.

If you’re still not satisfied at this stage, you may be able to raise the matter with the Parliamentary and Health Service Ombudsman who may be able to help you.

Complaints Allocation Hub
Customer Correspondence Hub
7th Floor
Lunar House
40 Wellesley Road
Croydon
CR9 2BY

WATCH THE VIDEO ON THEME: Best Way to Write COMPLAINT LETTER

The quickest way to start a complaint is to fill out our online form. This allows you to: COMPLETE THE APPLICATION EASILY ON OUR PORTAL. SAVE YOUR.

application for complaint
Written by Tokinos
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