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Thanks for telephone conversation

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Thanks for telephone conversation
August 27, 2019 1st Anniversary Wishes 2 comments

No matter what kind of interview you have – phone, in-person, online video – thank-yous are an important follow-up. As soon as your interview.

What is your ultimate goal when you land a new customer? To satisfy, delight, exceed expectations, create the "wow factor"?

Absolutely...but this is your ultimate goal: Turn a new customer into a long-term customer.

You do that by building relationships, and the best way to start building a relationship is by expressing your thanks and gratitude--in the right way and using the right tools.

Here are the pros and cons of different approaches, and when it makes the best sense to use each one:

Email

Autoresponder "Thank you for your business!" emails are one step above worthless. (Do you open any emails that carry even a whiff of automatic generation? I don't either.)

Sending a formulaic, template-based thank you email may be worse than sending nothing at all, because it establishes an air of impersonality--and impersonal is the kiss of death to a long-term customer relationship.

Email thanks work best if you want to provide complete contact details or pass on information useful to the customer.

For example:

  • "Thanks...here's my complete contact information. Contact me any time..."
  • "Thanks...and here's a link to the article/website/resource we talked about..."
  • "Thanks...as promised, attached is our resource guide..."

Always customize the subject line to make sure a thank you email is opened. "Thanks from ACME Consulting" is like kryptonite to a potential Supercustomer. "Link to the great resource we discussed..." is personal and specific.

Bonus tip: Never try to generate additional sales with a thank you email. How sincere does, "Thanks for your business; now buy more stuff!" come across? Thank you emails should always provide, never request.

Phone Call

Saying thanks by phone can be tricky. On the one hand, a phone call is personal, sincere, and furthers a connection. On the other hand, a phone call can be an unwelcome and awkward interruption.

While it might sound counterintuitive, in most situations a phone call is the least preferred way to say thanks. Imagine this conversation:

You: "Hi Phil, this is Jeff.... I just wanted to say thanks again for choosing us."

Phil: "You're welcome."

You: "Um...so, hey, like I said...thanks again...and have a great day!"

Unless you like uncomfortable pauses, a thank you phone call must have a secondary purpose.

For example:

  • "Thanks...I'm calling to set up an appointment to (provide the service you sold)..."
  • "Thanks...I want to make sure everything went well the other day..."
  • "Thanks...I want to follow up with the information that wasn't available when we met..."

Stay brief, to the point, and above all be sincere. And don't try to sell immediately after the sale. Say thanks the right way, and you'll live to sell another day.

Bonus tip: If you must say thanks by phone, consider calling after business hours and leaving a message. Your call is less likely to be seen as an interruption and avoids the possibility of any "just called to say thanks" awkwardness.

Handwritten Note

Perfect when you want your message to be read, don't need a response, and wish to convey genuine sincerity.

Many people delete emails unseen; everyone opens "real" mail. Just make sure you include a personal detail so the note doesn't feel generic:

  • "Thanks...we especially look forward to working with your new facility in..."
  • "Thanks...I look forward to seeing you at the game next week..."
  • "Thanks...I'll be in (your city) again in three weeks and hope to catch up with you in person then..."

Bonus tip: Don't reach too hard for a personal detail. "Say hi to your husband and kids..." falls flat when you've never met the customer's family.

"Personal" doesn't have to mean non-work; "personal" can be specific to the customer's business.

Final thought: Whenever possible, tailor how you communicate your appreciation to the preferences of your customer. Some may enjoy and even be reassured by consistent phone calls; others see a phone as the communication mode of last resort.

Creating a long-term customer is based on knowing your customer, so start by knowing how they wish to communicate so you can say thank you the right way--which is always their way.

More on the power of saying thanks:

The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

Once you have a phone interview, you should send a letter to the interviewer as at the Center For Creative Arts. Thank you giving me the opportunity to do so.

Send The Perfect Post-Interview Thank You Note

thanks for telephone conversation

Getting a response from an employer is a highlight of the job search. You’ve put in the work and the applications, and now it’s time to move the conversation to the next level.

When an employer responds to your job application with an interview request, you want to get back to them quickly and with enthusiasm. If you applied through Indeed, emails from employers will have the subject line “Response to application on Indeed.” Be sure to check your email settings and spam folders so you won’t miss their messages. You can also check your account for notifications from employers.

To get alerts as soon as possible, and if you’re using Chrome as your internet browser, you can install the Indeed for Chrome extension. This extension is free to use and with it, you’ll be notified within your browser when you get an employer response.
 

Create a Resume on Indeed

 

How to respond to an interview request

To respond to an interview request, follow the steps below:

    1. Start your email by thanking the hiring manager for their consideration.
    2. If you’re interested in the position, provide your availability along with your phone number.
    3. If you are not interested, respond politely with a short explanatory message.
    4. Keep your tone professional and upbeat.
    5. Avoid emojis, emoticons and slang.
    6. Proofread your messages for typos before you hit send.

 

Interview request response examples

Here are a few email examples of how to respond to an interview request and followup questions:
 

If an employer requests an interview

In this case, you should send your response the same day. This shows enthusiasm for the role and respect for the employer’s time.

Begin your interview confirmation email with a note of thanks. If possible, agree to the employer’s suggested day and time. However, if you are currently working and your schedule is not flexible, most employers will accommodate your situation.

Use the following email response when an employer requests an interview:

Dear Ms. Wade,

Thank you for your consideration and the invitation to interview for the Social Media Manager role at XYZ Company. I am available this Wednesday at 1:30 pm, and I look forward to meeting with you to discuss this position in more detail.

Please let me know if I can provide any additional information prior to our meeting on Wednesday afternoon at your offices.

Sincerely,

Jaime Jones

Phone: (555) 555-1234

The response is short, clear and positive. It reinforces the date and location of the interview. There’s no need to include additional details—you’ll discuss the specifics during the interview.
 

If an employer asks you to email to schedule an interview

Employers sometimes request that you email another individual to schedule an interview. This will likely be someone you have not contacted in the job application process. In this case, you must write two emails: a reply to the employer’s email and another to the person arranging the interview. Again, it’s important to respond promptly to the employer and remain brief in your reply. In the second email, you’ll need to provide context for the reason you’re writing. Here are two templates to help you navigate both situations:

To the employer

Dear Ms. Wade,

Thank you for considering me for the Social Media Manager role at XYZ Company. Per your request, I will email Kate Duran to arrange for an interview. I look forward to speaking with you and additional members of your team.

Please let me know if I can provide any further information in the meantime.

Sincerely,

Jaime Jones

Phone: (555) 555-1234

To the person arranging the interview

Dear Ms. Duran,

I received an email today from Elaine Wade requesting that I contact you to schedule an interview for the Social Media Manager role at XYZ Company. At your convenience, please let me know when you have openings in your schedule.

I am excited to learn more about the opportunities at XYZ Company and look forward to discussing the role in greater detail.

Sincerely,

Jaime Jones

Phone: (555) 555-1234

If your schedule isn’t flexible, let this second email recipient know. You can add a few more sentences in the first paragraph that explain your circumstances. For example:

At your convenience, please let me know if you have openings in your schedule. Though I currently work standard business hours, I am available for interviews during lunch hours, before 9:00 am and after 5:00 pm. Is it possible to schedule an interview during these times? If not, please let me know so that I can arrange time off for the interview.

 

If an employer asks you follow-up questions

Finally, an employer might email you with follow-up questions. These questions are essentially a preliminary interview, so respond with professionalism and detail:

      • When asked company-related questions
        Provide specific, detailed responses. Research company information (including corporate blogs and social media channels), and adapt the language you find there into your own words.

 

      • When asked about your pay or salary requirements
        Employers ask this question because they want to know your expectations are aligned with what they can offer. You have a few options when answering this question. One is to delay talking about pay until you know more about the job. An example response could be: “I’m looking for a competitive offer that includes benefits and other kinds of compensation. I’d like to know more about the specifics of what this job requires first.”Another option is to provide a range instead of one number. If you’re only interested in this job if it pays a specific amount, be honest. This can help you and the employer determine if this is a match early on. For more example responses to this question, review How to Talk About Salary in a Job Interview.

 

      • When asked questions about your own career path
        Align information from your resume with the job description to make natural connections. Be sure that your enthusiasm for the position and the industry are apparent.

 

      • If asked about skills you don’t have
        Be truthful. Instead, discuss transferable skills, proof of adaptability, ability to acquire new skills quickly, and a willingness to learn. In today’s job market, it’s rare that candidates have all the listed qualifications, so don’t be intimidated or discouraged. Instead, provide examples that show you can learn and grow as an employee.

The following template provides sample opening and closing statements you can use when replying to an employer who asks follow-up questions in an email. This strategy can help move the process to the interview scheduling stage:

Dear Ms. Wade,

Thank you so much for considering me for the Social Media Manager role at XYZ Company. I’ve outlined responses to your questions below.

[INSERT YOUR SPECIFIC ANSWERS]

I appreciate the opportunity to provide this additional information, and I look forward to speaking with you and members of your team soon.

Sincerely,

Jaime Jones

Phone: (512) 555-1234

 

Browse Resume Examples

 

If an employer asks you to call to schedule an interview

Another type of email you might receive from an employer is a request to call the employer’s offices to schedule an interview. Even though the employer wants you to call, you could also consider sending a brief confirmation email.

Here’s an example confirmation email to use should an employer ask you to call to schedule an interview:

Dear Ms. Wade,

Thank you for considering me for the Social Media Manager role at XYZ Company. Per your request, I will call you tomorrow afternoon to arrange for an interview.

I look forward to speaking with you. Please let me know if I can provide any additional information.

Sincerely,

Jaime Jones

Phone: (555) 555-1234

Responding to an interview request is the beginning of your communication. Set a great tone in that first response, and you may improve your chances of moving forward in the hiring process.

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How to love you more

Phone Interview Thank You Email

thanks for telephone conversation

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After conversing with a potential employer, it’s important to follow up with a phone interview thank you email. Expressing appreciation shows your professionalism and is a fantastic opportunity to reinforce that you are the ideal candidate for the position. It reassures the interviewer that you are indeed still interested in the job and gives you a chance to briefly restate why you are the perfect fit. Additionally, your thank you email provides the perfect occasion to include any important details you’d like the employer to know about your education, experience, strengths or expertise that didn’t get covered in the conversation. If during the phone interview you felt the employer had some hesitations or concerns about you, this is your chance to address those issues. Below are sample email thank you notes you can use for wording and phrasing ideas. These thank you email templates are a valuable guide for creating a personalized business message with a professional tone. As a job candidate, crafting and sending a prompt thank you letter will help you put your best foot forward and hopefully help you secure a face-to-face interview.

PHONE INTERVIEW THANK YOU EMAIL

Dear _______________,

I greatly appreciate the time you spent with me today for a phone interview. I enjoyed speaking with you about the history of (company name here), your growth objectives, and the opportunity to work with your company as Regional Director. After learning more specific details about the position and it’s role within your company’s hierarchy, I have every confidence my educational background, experience and expertise are a great match for the job. I’m filled with a sense of enthusiasm, energy and excitement about the prospect of joining your team.

If there are additional questions you’d like to ask, or information you’d like me to provide, please don’t hesitate to contact me. Thank you again for taking the time to speak with me via a phone interview. I look forward to hearing from you soon about your hiring decision.

Best regards,

(YOUR NAME HERE)


FOLLOW-UP THANK YOU EMAIL AFTER PHONE INTERVIEW

Dear _______________,

I enjoyed speaking with you today about the Administrative Assistant position for (organization name here). Thank you for granting me a phone interview. After our conversation I felt even more confident that I am well suited for this position as many of the job responsibilities are very similar to what I am currently doing for my present employer. As mentioned during the phone interview, I am highly skilled at prioritizing projects, juggling multiples tasks, and meeting deadlines. In addition to my comfort level with the software you’re using, I can make a wonderful contribution to your office by sharing my knowledge of the advanced features and functionalities of that software. The office environment and company culture you described are a fantastic fit for me! If hired, my transition into your organization would be very smooth.

I appreciate the time you spent with me for the phone interview. Please feel free to contact me for any additional information you may need.

I look forward to learning your hiring decision.

Sincerely,

(YOUR NAME HERE)


PHONE INTERVIEW THANK YOU EMAIL EXAMPLES

Dear _______________,

Thank you for granting me a phone interview to discuss the loan officer position with (company name here). After learning more about your company’s methods and guidelines for granting loan applications, your company’s stellar business ethics, and your company’s culture, I am more excited than ever about the prospects of joining your team. My expertise with FHA, VA as well as conventional loans is outstanding. Over the past 15 years I have steadily built incredible business relationships as well as an extensive business network. Referrals have been the backbone of my success.

You’ll find that I’m am extremely passionate about what I do, as well as competent, skilled and very motivated. If you offer me the job I would be honored to continue my loan officer career with your company. Please do not hesitate to reach out to me with any additional questions about my educational background, experience, or portfolio.

Thank you again for the phone interview. I look forward to hearing from you soon.

Respectfully,

(YOUR NAME HERE)


SAMPLE PHONE INTERVIEW THANK YOU EMAIL

Dear _______________,

It was wonderful to have a chance to speak with you yesterday. I know you have a very busy schedule, so I appreciated the time you set aside for a phone interview with me.

I’m extremely excited about the possibility of working for you in the capacity of Virtual Assistant. I have confidence that my social media expertise and writing skills are a perfect match for your needs. As I mentioned during the interview, I have over three years of experience working with WordPress. As promised, I am attaching a few links to recent blog posts I’ve written for other clients with similar niches.

In our phone interview I forgot to mention that in addition to content creation, I’m also a skilled photographer. I’m very adept with both Adobe Lightroom and Photoshop.

Thank you again for the phone interview. I look forward to hearing back from you.

Sincerely,

(YOUR NAME HERE)


PHONE INTERVIEW THANK YOU EMAIL TEMPLATE

Dear _______________,

Thank you so much for conducting a phone interview with me today for the position of Controller. I enjoyed learning more about (company name here) and greater details about the position. I also appreciated the opportunity to share an overview of my educational background, accounting experience and qualifications. I have every confidence that my knowledge and expertise in preparing financial statements and budgets, processing data, and preparing taxes will allow me to make a valuable contribution to your company.

Thank you again for the phone interview. I look forward to our second call next week.

Best regards,

(YOUR NAME HERE)


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Categories Interview Thank You Letter

Once you have a phone interview, you should send a letter to the interviewer as at the Center For Creative Arts. Thank you giving me the opportunity to do so.

How To Write A Thank You Letter After A Phone Interview

thanks for telephone conversation

You just got off the phone after a promising chat with a hiring manager, and you’re certain you’re the perfect fit for the job. The hiring manager said she’d let you know soon about next steps — which means things are out of your hands now, right?

It's time to sit back, treat yourself to a celebratory bar of chocolate, and wait for the job offer to appear.

Not quite.

According to CareerBuilder’s 2016 survey of U.S. workers, only 43% of job seekers send thank you notes after interviews. Less than half! What does this stat mean to you? It means sending a thank you letter after a phone interview is your chance to stand out from the crowd.

Is it required? No.

Will it tip the scales in your favor? Probably.

Will it make grandma proud? Absolutely.

Paper or digital?

Back in the pre-email days, Emily Post would recommend you break out your most professional stationary and prettiest penmanship for a paper thank you note. These days, email is perfectly acceptable — and speed is more important than the medium. A paper thank you letter can make a nice impression, but will it get through the snail mail fast enough to affect the hiring manager's decision? Probably not — you want to make sure to send your note within 24 hours.

A 2012 Accountemps survey found that hiring managers have pretty clear preferences about their favorite way to be thanked.

  • Email (87%) - check out our very own email template here
  • Phone (81%)
  • Handwritten note (38%)
  • Social media (27%)
  • Text (10%)

The big takeaway here? Tweeting or texting are great for friends, but a casual "thx 4 the interview" won't impress your future boss. 

To phone or not to phone?: 81% of hiring managers preferred phone calls — though after a phone interview it may be best to follow up with a written thank you letter. However, do keep in mind that if your role will involve more speaking than writing (like a sales rep or customer service) it could be smart to phone in your thanks after an in-person interview.)

What to call the interviewer

Tradition says to address your letters to Dear Mr./Ms. Surname, but today’s business environments are generally more casual.

Before you throw all convention out the window, though, do a bit of research. Addressing an interviewer by his or her first name may lose you points if you’re interviewing some place traditional, like a bank — but on the other hand, using an overly formal address at a casual startup might have the opposite effect.

Even within the same company, there can be a variety of different managerial styles at play. Make your best decision and run with it!

What should you say?

Your thank you letter should have three parts. Be sure to:

  • Thank your interviewer (surprise!)
  • Bring up something you appreciated about the interview
  • Reiterate your interest in — and qualifications for — the job

Think of the thank you letter as your closing argument as to why you should be hired. It's your chance to sum up your qualifications and make your case. 

And if you're like most humans, it's also a great second chance to mention any relevant skills and job experience that popped into your head the instant you hung up the phone.

Pro tip: Include a link to your LinkedIn account, personal website, or online portfolio so the interviewer can learn more about you. 

One caveat: As tempting as it may be, don’t apologize for a poor interview in your thank you letter — just put your best foot forward. Chances are you did a much better job than you think!

Edit, edit, edit

Nothing undermines a stellar phone interview more quickly than a thank you letter riddled with errors. It's like finding a great-looking pair of shoes, only to realize they leak in the rain. 

This is your chance to make a professional impression, so edit carefully for grammar, clarity, and spelling. You may even want to get a second opinion — particularly if it's been a while since your last grammar class and you're feeling fuzzy about commas and "there/their/they'res". 

Should you send anything besides a thank you note?

Nope. Just send a note.

Sending anything else — like chocolates or gift cards — may come off as an attempt to bribe the hiring manager. Worse, it may just seem plain weird.

For a head-shaking list of what not to do, check out this CareerBuilder survey. They asked hiring managers about the most unusual tactics candidates had used to try to get the job, and heard everything from having a priest put in the good word to sending a flower-filled shoe, along with a note reading: “Trying to get my foot in the door.”

You want to be memorable for the right reasons — not to become an anecdote at the next company Christmas party. 

What if you don't hear back?

You may not get a response to your thank you letter, and that's fine. But don't be afraid to follow up if you still haven't heard back after a decent amount of time. 

It’s fine to send a polite note in a week or so — this shows you’re still interested in the job, and keeps the lines of communication open. Just be careful not to be a pest. 

Sample thank you letter:

Not sure what to write? Here’s a sample thank you letter to get you started.

Take it and make it your own, infusing it with as much personality as appropriate. Scale the formality up or down depending on your sense of the company — if you had a chatty conversation with the hiring manager, for example, feel free to be a bit less formal.

Your best bet, of course, is to err on the side of professionalism. 

Subject line:

Thank You – [Sales Manager Position]

Email:

Dear [NAME],

Thank you again for the opportunity to speak about the [POSITION] at [COMPANY] earlier today. I enjoyed our conversation, and appreciated learning more about the job. It seems to be an excellent match for my skills.

One thing that particularly caught my interest was [the opportunity to help grow your company/the fast-paced, independent work environment you described/whatever most excites you about the job]. With my [past experience in this area/specialized skill set/ability to adapt quickly], I think I’ll be an ideal fit for the position.

Along with my [specific qualifications], I’ll also bring [an enthusiasm for the specific work/a spirit of team cooperation/and excellent organizational skills].

I appreciate the time you took to interview me. If you have any questions or need any further information from me, please don’t hesitate to get in touch via email or phone. I look forward to hearing from you.

Best,

[YOUR NAME]

Sample Phone Interview Thank You Email Phone interviews (also known as " phone screens") are often the first interview you have with an employer.

thanks for telephone conversation
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