it would be appropriate to write an email thank you message to them. According to Gartner Group, 80 percent of your future revenue will likely come from just
Q. Does business etiquette require you to send a “thank-you” letter in response to a letter from a client complimenting you on the service that you have provided them?
A. The key word in the question is “require.” No, business etiquette wouldn’t require you to send a thank-you note. However, I would certainly recommend it. It’s your opportunity to reach out and touch someone who is satisfied with your work. Writing back will help you build a more solid relationship with this client. That’s why you make the effort; not because business etiquette requires it. Something as simple as, “Thank you for your kind words about the service we provide. We take great pride in building the best relationships with all our clients. It’s wonderful to know our efforts are paying off. I hope we can be of service again in the future.”
Source: Post, Peter, “Etiquette at Work,” Boston Globe
Received an appreciation email but don't know how to reply? Just thank your boss for recognizing your hard work and returning the favor with a word of praise.
Writing a thank-you note or email message is a lovely gesture to express your appreciation for any occasion. In the business world, a thank-you note could make the difference between getting the job, the client, or the contract, and being passed over.
Thank-you notes can solidify the impression you left with the interviewer and make you stand out from the competition. A well-written thank-you note can show your team or colleagues how much their hard work is appreciated, or let your boss know that you value his or her support.
If you take the time to write a personal thank-you note, it will always be appreciated, regardless of the circumstances. People like to be thanked and they remember those who take the time to send a note or email.
What's the best way to show your appreciation? When you're writing a thank-you note, choose a phrase that fits the reason why you are saying thank you.
If someone has helped you at work, on a project, or with a problem, let them know you appreciate the assistance. If you are sending a job interview thank-you note, thank the interviewer for his or her consideration. If someone gave you career advice or a tip on a job opening, tell them you appreciate the guidance or the suggestion.
When you're sending a personal thank-you letter or message, simply stating your thanks and appreciation is often all you need to do. Here’s a list of phrases to get you started.
These general thank-you phrases can be used for all personal and professional communications.
Sending a business thank-you note is not only professional; it’s a way to build a relationship with your professional business contacts.
Use these phrases to let someone know how much you appreciate what they have done for you.
It’s always a good idea to thank everyone who has helped with your job search and your career, or provided other professional advice or assistance.
When you’re requesting something from an individual or an organization, be sure to add “thank you for the consideration” to your email or letter.
Has someone helped you out? Be sure to take the time to relay your gratitude.
Thanking the interviewer after a one-on-one interview not only shows your appreciation. It’s also a reminder that you’re a strong candidate for the job.
Reference writing can be labor-intensive, and it can also take time to refer someone for a job. Your connections will appreciate receiving a thank-you email or message.
Bosses and employees love to be thanked, especially when they do something extra.
How you end your message or note is important, too. A professional closing like “Sincerely,” “Best regards,” or “With appreciation” will add a nice finishing touch to your communication.
When you're job searching, you'll have many different opportunities to say thank you to those who help you, and to prospective employers.
For example, when you write a thank-you note after an interview, the gesture shows appreciation for the employer’s interest, time, and attention, reiterates your enthusiasm and interest in the job opening, and reminds the employer about your qualifications and experience.
Thank-you notes are a good opportunity to bring up something you may have forgotten to mention during the interview, or to follow up with additional information that the employer has requested.
Usually, an interviewer will explain next steps in the process and when to expect to hear back from the company. If they did not discuss this, or you have yet to hear
from them, use your thank-you letter as an occasion to follow up. Doing so in a
thank-you note can express your gratitude and show your unwavering interest in
the position while simultaneously checking in on the process.
Timing is almost as important as what you say. An email will make an immediate impression. That's key if you're in contention for a job, especially at a medium-sized to large company.
That gives the reader a tangible reminder of your appreciation. A small business or a colleague may look kindly on a handwritten note, while a corporate contact will probably expect, and prefer, an emailed note.
Review these thank-you note samples for a variety of situations, and then choose an appropriate phrase to include in your personalized thank-you note.
Take the time to carefully tailor your thank-you notes to fit the circumstances.
If time isn't of the essence, consider sending a handwritten card or note.
4 min read
Opinions expressed by Entrepreneur contributors are their own.
Everyone craves praise, but to accept a compliment with grace is an almost universal challenge. If you’re like most entrepreneurs, you’re eager to receive a compliment — especially from someone you admire — but aren’t sure what to say in response.
Many people downplay compliments to avoid the appearance of conceit. It’s so common that sociolinguists have categorized the three responses to a compliment: acceptance, deflection or rejection. Rather than humbly accept or outright reject the kind words, individuals often choose to deflect or dilute the compliment.
You may be tempted to respond with denial or self-insult. It’s easy to say something like, “Thank you, but I really wasn’t that helpful,” or “Thanks, but I’ve had this outfit for 10 years; it’s practically falling apart!” Others ask for additional reassurance: “Really? I felt like I completely botched the speech.”
Related: Break the Ice: 8 Networking Tips for Introverts
Though you may feel as if you’re responding appropriately, it only undermines the compliment or insults the giver. When you devalue a compliment, you can send the message that you have a low self-esteem, aren’t confident in your work or don’t respect the opinion of the person who gave you the praise.
If you frequently respond negatively to a compliment, retrain yourself to show gratitude. Here are seven ways to accept a compliment with humility and grace.
1. Express your gratitude. Any time you receive a compliment, reply with “Thank you.” It’s a simple, but powerful phrase. The person bestowing the compliment will be most receptive to a humble response. Say something like, “Thank you, that’s very kind of you,” or “Thank you, I appreciate the compliment.”
2. Share the credit. If the compliment is in regards to a team effort, acknowledge the contributions of your colleagues. Some powerful executives reach a point where they no longer publicly recognize or give credit to those who helped them succeed. This is the quickest way to lose friends. Instead, share your positive feelings. Respond with something such as, “We all put in a lot of effort; thank you for acknowledging our hard work.”
Related: Top 10 Ways to Get People to Read and Respond to Your Emails
3. Receive awards with your left hand. If you’re honored for a professional accomplishment in a ceremony, always accept the plaque, trophy or certificate with your left hand. This will leave your right hand free to shake hands with the person who presented the award and those who would like to congratulate you.
4. Use appropriate body language. If you’re uncomfortable or nervous, your nonverbal cues may give the wrong impression. Don’t cross your arms or appear disinterested. Instead, maintain eye contact, lean slightly forward and engage those around you with warm facial expressions. Enjoy your moment of praise.
5. Never undermine the compliment. Receive every compliment with unassuming gratitude. Avoid phrases like, “Oh, it’s no big deal,” or “Thanks, but it was nothing.” When you downplay a compliment, you may feel that you're showing humility. Instead, it may make the person who gave you the compliment feel personally rejected.
Related: Why 'No' is the Most Important Word You'll Ever Say
6. Avoid a compliment battle. Especially when a compliment comes from someone you respect and admire, you may feel the inclination to “out-compliment” or downplay your work. This may be appropriate in Asia, but not in the U.S. Fight the urge to one-up someone’s sincere praise. Don’t say something like, “Thank you, but we know my input wasn’t nearly as valuable as yours.” Instead, embrace the moment and be grateful for the accolade.
7. Follow appropriate etiquette. If you’re the subject of a toast, adhere to proper protocol. The recipients of toasts do not drink at the end of the speech — think how awkward it would be to sing “Happy Birthday” at your own party. Instead, nod your head and smile, give everyone a chance to have a sip of their beverage and then offer a return toast.
Related: 6 Things You Should Never Say During a Speech
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Getting online reviews have become one of the most important ways to market your business to consumers. Today, many people shop online and read reviews from past customers so it’s crucial that you tidy up your online presence to ensure you’re putting your best foot forward. Once you’ve nailed down the process of asking for reviews, it’s time for you to take the next step to make the most out of your positive reviews.
You will want to thank the reviewer promptly and be concise and authentic; then you should include a call-to-action for further marketing purposes. Below, we will break down all of these steps and include example templates to ensure your business is ready to respond to positive reviews with purpose.
Positive reviews show you who your cheerleaders are. These are the promoters of your business – the people who rave about your company and want to tell their friends about it.
Without these positive reviews, your professional business can be drowned by any negative reviews that come up. After you receive new positive reviews, phrase your responses to hype up your cheerleaders even more and encourage them to be your own special army of free-marketing. A customer who is passionate about your company is a customer who will keep coming back and using your business time and time again
Here are a few of the things you should keep in mind when responding to positive reviews for maximum impact:
The reviewer just said something nice about your company—it would be poor manners if you didn’t thank them! Be sure to always thank the reviewer first and foremost, so they know that their kind deed didn’t go unnoticed. After all, they didn’t have to leave you a nice review or give you feedback at all! Show your appreciation and make it personal. Reference specific things they mentioned like agreeing if they point out one of your stellar employees.
Example:Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, Jordan is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Reviews are often left immediately following a purchase, visit, or specific experience. Time is of the essence for you as the business owner. If you let a positive review sit for months before responding, it looks like you didn’t care at all about it, even though your customer cared a lot about you.
By responding as soon as you can, you show how appreciative you are of the customer—it’s a simple action that will accompany your words of thanks. Otherwise, if you wait too long, the customer will be alerted of the late response and be reminded that they were ignored. They also will probably have moved on and forgotten about you if you don’t stay top-of-mind.
Nobody likes to read lengthy responses, keep it short and sweet.. Do your kind customers a favor and keep your message brief but impactful. If you say too much, the value of your words could decrease, and you might even come off a little clingy. Short and simple wins, every time
Example:Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Most people can agree that robots pretending to be humans on the internet are not cool.. Don’t act like a robot! Though having a generic response typed out can be an easy route, it doesn’t feel genuine to the reviewer. This person took the time to talk about your company, so the least you can do is give them the decency of an actual human response. Let it be known that you actually read their review. It doesn’t have to be over-the-top; you can still sprinkle in specifics or personality while keeping it short.
Example:George, thank you for the great review! We’re so happy you loved the Chicken Tacos and can’t wait to have you back at [restaurant name]. We’ve heard our steak fajitas are worth a try too… – JR [initials of responder]
Responding to positive reviews is great, but if you want to maximize your success, it’s important to add in a small call-to-action. Make it feel natural. It could be anything: asking them to share their experience with their friends, sign up for another appointment, or find you on social media… It’s up to you and your business goals! But it’s smart to strike while the iron’s hot and invite reviewers to take further action while they’re happy.
Example:Thank you for the kind words, Laura! We’re so happy your visit at _____ went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome patients like you. Thanks again! -JR
Lastly, while you’re asking reviewers to share, you should be sharing as well! Share the good news of the good reviews on your social channels—people who follow you but don’t do business with you (yet) might be prompted to look more into your services or products. You can also add some of the testimonials to your website, so any visitors know right off the bat what to expect. Get the good news out there for everyone to see.
Example: Take a positive Google review and post it on your company’s testimonial page or your Facebook page.
We hope you’ll realize the importance of responding to positive reviews. By doing this small service, you can reap big rewards and gain some loud internet cheerleaders. Just remember to thank your reviewer, be timely, concise, and personal, and invite them to take action. Then, share the positive online reviewsso everyone can see how great your company is. Happy responding!
An Email to thank someone for award or appreciation. Learning Cycle Message. Author My gratitude towards your appreciation. #3 Postby.