With business e-mail, do you thank a contact or associate for If someone has done something nice for you online, (processed your to respond to your questions, sent a Holiday gift) then a quick thank you would be nice.
In common conversation in the US Midwest I rarely hear "Not at all" or "Don't mention it." "No problem" is very common, and "You're welcome" is also pretty well-used.
My personal usage:
I use "Not at all," "Don't mention it," and "No problem" when the activity I'm being thanked for was really no big deal. I use "My pleasure" when emphasizing that I'm happy to be of assistance (often in a customer service context), and "You're welcome" when the action prompting the thanks was a little bit of a bother. In essence I use different phrases to indicate how "thanks-worthy" the activity was.
That's probably not common usage, though.
I think I misrepresented what I originally meant, so here's a little clarification.
If someone thanks me for something I always do (for instance I always cook dinner in our house) then I would say "No problem" or "My pleasure" depending on context. If I did a chore that was someone else's responsibility, I would say "You're welcome" even if I was happy to have done it, because it took an extra effort on my part, not because it was a "bother."
Read our tips on writing the perfect thank you letter for customer feedback, and use our email templates to respond to either positive or negative.
Let’s play a little game.
I want you to count how many ways you can say thank you in different languages.
Go on, take out your fingers and start counting!
Merci. Arigato. Gracias. Kamsahamnida. Xie xie. Danke…
You might be surprised how many languages you can say thank you in, even if you don’t actually speak those languages.
It’s easy to understand why the words thank you are often among the first few words you learn in any language.
A simple thank you is the most basic form of politeness, recognized all over the world.
It’s amazing how those two words can open many doors, connecting you to people everywhere.
Often, there are different ways of saying thank youin one language. This is definitely true of the English language.
Today I’ll be showing you many interesting words and phrases you can use for expressing your thanks in English. But before that, let’s look at how you may choose to communicate your thanks.
Thanking someoneface-to-face is often considered the most sincere and personal way of communicating your gratitude (appreciation).
However, it’s not always possible to thank someone in person. Maybe it’s inconvenient to meet, or maybe they’re far away. Not to worry, though, there’s always the phone. While texting is also an option, calling someone to thank them directly will probably appear to be much more personal and sincere.
When dealing with official matters, such as after a job interview or a conversation with a company or business, it’s best to say thanks in writing, either in an email or letter. According to a survey reported in Business News Daily, sending a thank-you email within 24 hours of a job interview could increase your chances of getting the job.
When you receive a gift or invitation from someone, it’s always a nice personal gesture to send them a thank-you card with a hand-written message. The Today.com article “6 right ways to say thank you (in a note)” offers tips on how to write the perfect thank-you note.
Of course, mastering customs like this in a different language is always a little difficult. FluentU is a great tool to learn how native English speakers say “thank you” sincerely and in different situations. FluentU provides real-world English videos, like TV clips, dialogues, commercials and more—then transforms them into personalized language lessons.
Watch this cute cartoon to hear a couple of different ways to say “thank you” (both of which we’ll cover below). If you sign up for a FluentU account, you’ll get tons of extra learning features while you watch. For instance, you can click any word in the interactive subtitles for an instant definition. FluentU will also show you other videos that have the word, so you know how to use it in any context. Check out the full video library to learn ways to say “thank you” and much more just like native speakers do.
Right, so let’s now look at 25 different ways to say thank you in English. After that, we’ll also look at five ways to respond when someone thanks you. Are you ready?
The checkout clerk rings up your items at the grocery store. Your friend or co-worker hands you a cup of coffee or a sandwich. A random stranger gives you directions for getting to the nearest train station. What do you say?
Below is the simplest and most basic way of saying thanks. You can’t go wrong with this. It’s suitable for both casual and formal situations.
(1) Thank you.
Below is a shorter, more casual form of thank you that you could use with friends, family and peers.
To emphasize (stress) your thanks, you could say:
(3) Thanks so much.
With close friends and family, you could use this even more casual version:
(4) Thanks a million.
When someone does you a favor (helps you with something), they’re often not only willing to help but sometimes they may even offer to help without you asking. For example, you might request help with your class project from another student, or your neighbor might offer you a ride to the train station if it’s raining or snowing outside.
Here’s how you can thank them for their kindness and help:
(5) That’s very kind of you.
Or, if they made your day a little less unpleasant and more bearable (by keeping you from getting caught in the rain or snow, for example):
(6) You made my day.
Or, if you want to thank them for being such a wonderful and caring person:
(7) You’re awesome!
Has someone ever done something for you that you didn’t expect? Your brother who never cleans his own room offers to clean your house and do your errands after noticing how busy you are. Your friend drives 100 miles to visit and bring you a housewarming gift after you move to your new job in another city. Surely that would have you both surprised and grateful at the same time.
You could even be so surprised at someone’s thoughtful words or actions that you simply can’t find the words to thank them enough. In that case, you could say:
(8) I don’t know what to say!
Though you may be pleasantly surprised, you may also be feeling a little awkward or shy about someone having gone out of their way to be so thoughtful towards you in their words or actions. Here are a couple ways to express that feeling:
(9) Oh, you shouldn’t have!
(10) How thoughtful of you!
Achieving success or an important goal isn’t always easy. Oftentimes, it’s the encouragement and support of people around you that push you to succeed. Maybe it’s your parents who have cheered you on, your friends who have been there for you or your team members who have put in their time and effort.
Here are some ways to thank those people who have played a part in your success:
(11) I couldn’t have done it without you.
(12) I really want to thank you for your help.
(13) I really appreciate everything you’ve done.
We all know what a relief it is when someone comes to your assistance during tough (bad) times. Whether you lost your job, were hit by a natural disaster (like an earthquake or flood) or had to deal with financial (money) issues, you’re grateful to people who reach out to help.
To tell them how much you value their support, you could say:
(14) I’m really grateful for your help.
(15) This means a lot to me.
(16) Thanks for having my back.
When someone has your back it means that person is there watching out for your well-being and supporting you.
This is the phrase you would use to thank someone you feel indebted to (feel you owe something) and hope to repay someday when you get the chance:
(17) I owe you one.
To thank those who have shared their knowledge, wisdom and experience with you, you could say:
(18) Thank you for your guidance.
(19) Thanks for explaining this to me.
To thank someone for visiting your house, office, etc. to see you in person, you could say:
(20) Thank you for stopping by.
If you’re thanking someone for something specific that they’ve done for you, be sure to mention what it is so that they know exactly what you’re thanking them for.
For example, you could say:
(21) Thanks for [finding my dog].
Feel free to adapt this phrase to your needs.
When you’re dealing with companies, businesses or official matters, you may want your message to sound more formal. To thank someone for responding to you, you could say:
(22) Thank you for contacting me.
(23) Thank you for your prompt reply.
You can also use formal words like appreciate and grateful to show your thanks. The word feedback is similar in meaning to “reply” or “response,” and assistance is a more formal word for “help.”
Here are some examples of how you could use those words:
(24) I appreciate your feedback.
(25) I’m grateful for your assistance.
Now that you’ve learned many ways to thank someone, what do you say when someone thanks you for something you’ve done for them?
While this is the most formal way to respond, it can also be used in casual situations:
In casual and less formal settings such as with friends, family or even strangers, you could say:
Don’t mention it.
Not at all.
If someone thanks you for a meal or a service, you could express that you’re pleased that you’ve had the opportunity to dine or work with them by saying:
It’s my pleasure.
With this long and varied list of words and phrases in your vocabulary, you can now begin adapting them to your own use.
Whenever you come across other ways of saying thank you, be sure to take note and practice using them.
Thank you for reading this post and learning with me today!
If you liked this post, something tells me that you'll love FluentU, the best way to learn English with real-world videos.
Experience English immersion online!
You’ve just offered assistance to one of your guests or customers, and they say, “Thank you!” In that very moment, what is your response to this expression of gratitude?
Perhaps you reply with the traditional “You’re welcome.” But perhaps you’re in the habit, instead, of saying “No problem” — or “Not a problem” — or “No worries.” While these latter responses might be appropriate for more informal personal settings, there are very good reasons to avoid them in the context of customer-service interactions. Here’s why ….
The dynamic central to customer service is that a customer/guest has a problem–a concern, a confusion, a complaint–that they bring to the attention of a staff member. The staff member’s job is to provide that customer with the solution to their problem: to resolve the complaint, to clarify the confusion, to remedy the concern. The first step in addressing a customer’s concern is to take it seriously–to validate the problem. The second step is to provide the solution to that problem.
Once you’ve offered a solution to the guest’s problem, and they say, “Thank you” — to then respond to this “Thank you” by saying “Not a problem” or “No problem” really makes no sense, and tends to undermine the basic assumptions of the customer service relationship.
When you say, “No problem,” the customer can hear this in one of two ways. They might hear it as meaning that what they considered to be a problem wasn’t really a problem, or not as great a problem as they thought it was. In a subtle way, this delegitimizes the customer’s concern, perhaps making them feel a bit silly or inept for even bringing it up. It also downplays the skillfulness involved in the solution that you offered.
The second way that the guest/customer might hear, “No problem,” is as meaning that it was not a problem for you to provide a solution to their problem. And this points to a confused reversal of the currency of customer service. Of course your solution wasn’t a problem–because it was the solution to the customer’s problem! And it’s exactly your job to provide such solutions. While it might be your intention–in saying “No problem”–to put the customer at ease, it’s just as likely to create a sense of agitation, or confusion, or lack of closure.
The phrase “No problem” can also harbor the implication that you’ve just done someone a big favour–something you really didn’t have to do, that was a bit inconvenient, a bit of an imposition, but you did it anyway. And perhaps now, in saying “Hey, no problem,” there’s also the unspoken assumption, “I know you’d do the same for me.” While this may be an appropriate dynamic among friends, or between business colleagues, it really isn’t appropriate for a customer service relationship. When we serve our guests, we’re not doing them a favour–for which we expect a return, in kind, somewhere down the line. We’re doing our job, hopefully in as dignified a manner as possible.
Once you’ve convinced yourself that “No problem” or “Not a problem” are not ideal ways to respond to a customer that has just thanked you, the obvious question is, how do I respond? And here the traditional “You’re welcome” or “You’re so welcome” are an excellent choice as your default response. When you say “You’re welcome,” you’re expressing to your customer, You are welcome to my help (both today and in the future)–in a similar way to how you might say to a friend, You are welcome to our home.
This signals clearly that you graciously accept the expression of gratitude, and that you were happy to help. It dignifies the customer service relationship, and acknowledges the basic currency of the interaction: namely, that guests are expected to have questions and concerns; and you are expected to have answers and solutions.
Closely related to “You’re welcome” is “With pleasure” (avec plaisir in French, and con gusto in Spanish). The idea is the same: you’re politely receiving the thanks, and expressing your happiness at being able to be of service. This is beautiful!
Along the same lines as “With pleasure” is the simple and direct “I’m glad I could help” or “We’re always happy to assist you.” And then, as the cherry on the customer service cake, you might even add: “Please let us know if there’s anything else that you need.”
Along with these verbal responses–or perhaps occasionally in lieu of them–are some powerful nonverbal ways of acknowledging a “Thank you”: a nodding head, an authentic smile, a slight bow, or hands brought together in a namaste/prayer position, as if to say: You are the honored guest, and it is indeed an honor to serve you.
Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome” or “With pleasure.”
In highly competitive environments, little things like this matter. When there are dozens if not hundreds of hotels, restaurants, health clubs and spas to choose among, customers can be very discerning. And this means that creating the most positive experience possible for your customers, even in the smallest of details, really does yield tangible results.
And the truth is that words matter–particularly the final words of an exchange–which can leave a lasting impression, even if just a subtle one, that effects the customer’s future behavior in relation to your business. It may well determine whether or not they return to your hotel, restaurant, health club or spa. If they feel that their concerns were taken seriously, and their expressed gratitude graciously received, chances are better that they’ll be motivated to come back–and will encourage their friends and associates to do the same.
Gratitude is the only acceptable way to acknowledge someone's kind remarks. may be prone to redirect the compliment and respond with something like, When you receive a compliment, say something like, "Thank you.
Getting online reviews have become one of the most important ways to market your business to consumers. Today, many people shop online and read reviews from past customers so it’s crucial that you tidy up your online presence to ensure you’re putting your best foot forward. Once you’ve nailed down the process of asking for reviews, it’s time for you to take the next step to make the most out of your positive reviews.
You will want to thank the reviewer promptly and be concise and authentic; then you should include a call-to-action for further marketing purposes. Below, we will break down all of these steps and include example templates to ensure your business is ready to respond to positive reviews with purpose.
Positive reviews show you who your cheerleaders are. These are the promoters of your business – the people who rave about your company and want to tell their friends about it.
Without these positive reviews, your professional business can be drowned by any negative reviews that come up. After you receive new positive reviews, phrase your responses to hype up your cheerleaders even more and encourage them to be your own special army of free-marketing. A customer who is passionate about your company is a customer who will keep coming back and using your business time and time again
Here are a few of the things you should keep in mind when responding to positive reviews for maximum impact:
The reviewer just said something nice about your company—it would be poor manners if you didn’t thank them! Be sure to always thank the reviewer first and foremost, so they know that their kind deed didn’t go unnoticed. After all, they didn’t have to leave you a nice review or give you feedback at all! Show your appreciation and make it personal. Reference specific things they mentioned like agreeing if they point out one of your stellar employees.
Example:Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, Jordan is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Reviews are often left immediately following a purchase, visit, or specific experience. Time is of the essence for you as the business owner. If you let a positive review sit for months before responding, it looks like you didn’t care at all about it, even though your customer cared a lot about you.
By responding as soon as you can, you show how appreciative you are of the customer—it’s a simple action that will accompany your words of thanks. Otherwise, if you wait too long, the customer will be alerted of the late response and be reminded that they were ignored. They also will probably have moved on and forgotten about you if you don’t stay top-of-mind.
Nobody likes to read lengthy responses, keep it short and sweet.. Do your kind customers a favor and keep your message brief but impactful. If you say too much, the value of your words could decrease, and you might even come off a little clingy. Short and simple wins, every time
Example:Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Most people can agree that robots pretending to be humans on the internet are not cool.. Don’t act like a robot! Though having a generic response typed out can be an easy route, it doesn’t feel genuine to the reviewer. This person took the time to talk about your company, so the least you can do is give them the decency of an actual human response. Let it be known that you actually read their review. It doesn’t have to be over-the-top; you can still sprinkle in specifics or personality while keeping it short.
Example:George, thank you for the great review! We’re so happy you loved the Chicken Tacos and can’t wait to have you back at [restaurant name]. We’ve heard our steak fajitas are worth a try too… – JR [initials of responder]
Responding to positive reviews is great, but if you want to maximize your success, it’s important to add in a small call-to-action. Make it feel natural. It could be anything: asking them to share their experience with their friends, sign up for another appointment, or find you on social media… It’s up to you and your business goals! But it’s smart to strike while the iron’s hot and invite reviewers to take further action while they’re happy.
Example:Thank you for the kind words, Laura! We’re so happy your visit at _____ went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome patients like you. Thanks again! -JR
Lastly, while you’re asking reviewers to share, you should be sharing as well! Share the good news of the good reviews on your social channels—people who follow you but don’t do business with you (yet) might be prompted to look more into your services or products. You can also add some of the testimonials to your website, so any visitors know right off the bat what to expect. Get the good news out there for everyone to see.
Example: Take a positive Google review and post it on your company’s testimonial page or your Facebook page.
We hope you’ll realize the importance of responding to positive reviews. By doing this small service, you can reap big rewards and gain some loud internet cheerleaders. Just remember to thank your reviewer, be timely, concise, and personal, and invite them to take action. Then, share the positive online reviewsso everyone can see how great your company is. Happy responding!
Quick Answer. Thanks for your prompt response = Gracias por su respuesta rápida Please reply at your earliest convenience with a status update. Thanks for.