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Thank you letter after sales call

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Thank you letter after sales call
November 03, 2018 Anniversary Wishes For Parents 3 comments

Jun 15, If you're looking to show your gratitude, here are a few sales follow up cleaning company, send a thank you message after you've booked a.

 
 

It doesn’t take much to make a positive impression on people, and when you just need a way to show your appreciation without taking up a lot of time, there are few things that are as quick or effective as a Thank You note.
 
This is something that can be especially useful to retain customers, serving as a show of good faith, that they are not “just another number” to you. Below, you will find a variety of Thank You note examples that our team has put together.
 
These can be used to send to your customers, business partners, colleagues, employees, or valued friends. After the examples, keep reading for some helpful tips for writing your own Thank You letter!

 

UNIVERSAL EXAMPLES

 
We start off here with a couple of nonspecific examples. These are great for scheduled emails that you would like to be automated and sent at specific times, such as when a customer has made their first purchase, or has made a certain number of purchases.
 
 

For a new customer, after their first purchase:

 
 

For a repeat customer, at the 1-year mark (loyalty Thank You note):

 

PERSONALIZED EXAMPLES

 
The remainder of our examples here are for those times when you want to personally write a note that is for a specific person. Feel free to steal these if you can use them! Of course, if you’re thanking someone in particular, you may need to include some custom details.
 
 

For a first-time customer:

 
 

For a new customer, Mom & Pop store:

 
 

For an employee who worked during a busy time:

 
 

For a partner or colleague, after a new business deal or partnership:

 
 

For someone who helped you start your business:

 

Opening Lines

 
One of the hardest things about writing any letter is how to start. If you find yourself stuck, staring at the screen and wondering how to begin, the following openings might be a good jumping-off point.
 

  • I hope this letter finds you well…
  • Thank you so much for…
  • I just wanted to send you a quick note to thank you for…
  • I know it isn’t much, but I hope you’ll accept this expression of thanks for…
  •  

    Complimentary Close

     
    Here are a few suggestions for your closing. The only trick with these is to decide which one is appropriate, depending on the tone and content of your Thank You note. For example, ending your letter with “Your friend,” isn’t quite right if the letter is addressed to a customer.
     
    *TIP: The second word of a complimentary close is not capitalized, e.g., “Best regards”.

  • Best regards
  • Kind regards
  • All the best
  • Sincerely
  • Sincerely yours
  • Cordially
  • Yours truly
  • Many thanks
  • Respectfully
  •  

    Where do you get the contact info?

     
    It’s a good idea to get at least a name and email address from new customers, if possible. If you don’t have contact information for customers, colleagues, or friends, then you might consider starting a running list from now on.
     
    For people with whom you’ve already connected, you could just ask them for the email or direct mail address and let them know you’re sending a letter. If you can settle for a business address, rather than a personal address, it’s pretty easy to track down. Here is a helpful article about staying in touch with your business contacts:
     
    https://talkroute.com/5-quick-ways-to-maintain-your-business-contacts/
     
     

    Thank You notes are pretty underrated. Especially if it’s personalized and addressed to a specific person, it shows the recipient that you cared enough to take the time to send it, assures them that you haven’t forgotten them, and may even brighten their day.
     
    From a business standpoint, that can be an effective method for retaining customers. It takes only a few minutes out of your day, and it can strengthen professional, as well as personal relationships.

     

    We hope that you enjoyed this article and that you will continue to join us as we help you grow your business! Our blog is 100% free and you don’t have to be a Talkroute customer to benefit from our materials. However, if you would like to try Talkroute's Virtual Phone System for free, you can sign up for a trial here. See you in a few days!

       

    Greetings from the Talkroute Content Team!

    Want to get in touch? Email Us

    Dear James,

    Thank you for visiting us and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again. Have a great day!

    Best Regards,
    Your friends at (your business)

    Dear James,

    I’m delighted to tell you that you have now been our customer for a whole year! We would just like to say thank you for being a part of our family. We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!

    Sincerely,
    Your friends at (your business)

    Dear Karen,

    It was a pleasure to meet you, and I’m so glad we got a chance to discuss what you’re looking for in a new home. I know this is an exciting and potentially nervous time for you, so let me say that you are in good hands. Since you mentioned that you would like to look at some different styles, I will make sure that our team gives you a variety of options. Thanks for your visit, and I hope to see you soon!

    Best Regards,
    Jonathan

    Dear Stephen,

    I was very glad to help you find the perfect gift for your wife, and I just wanted to reach out and say thank you! Thanks for finding our shop, even though you could have easily just gone to your local Fannie Mae. I hope you visit us again soon, even if you just have a craving—because I know our sweets are are the best 🙂 Be well, and take care!

    All the best,
    Jonathan

    Dear Amy,

    Thank you so much for your hard work over the weekend. You showed tremendous character by keeping cool and helping us to make sure everything got done, even during such a busy time. I am glad to know that we can depend on you to stick it out when things get a little hairy, and your exceptional work ethic does not go unnoticed.

    Sincerely,
    Jonathan

    Dear Sam,

    I’m very excited about our new partnership, and I just want to thank you for being a part of our extended family. Please give my best to everyone on your team, as I know that they played no small role in making this deal possible. I look forward to a long and fruitful relationship between our two businesses. Thank you, again!

    Sincerely,
    Jonathan

    Dear Nathan,

    I just wanted to let you know that all of your help with getting (your business) off the ground is very much appreciated. Your support and efforts for our new venture certainly contributed to our success, and I want to thank you for that. Good luck in all of your endeavors. Keep in touch!

    Sincerely,
    Jonathan

    Need to send a follow up email after a meeting or conference? In thank you emails, it's important to describe concrete results that our contact helped us.

    Sample Thank you Sales Letter

    thank you letter after sales call

    Imagine that you just left a meeting with a potential customer. The discussion went great, although an important detail about your product slipped your mind. Already in the office, you send your lead a thank you email with a subject line that reads ‘Thanks’ — to tell them how much you’re going to enjoy working together and to fill in the blanks.

    You feel sure that the deal is closed. The customer promised to ‘get back to you’, but you don’t hear anything the next day. Or the day after that.

    At the end of the week, you finally send them another email, only to find out that the potential customer decided to go with your competitor’s product. Their explanation?

    ‘I didn’t see your follow-up email.’

    This theoretical situation highlights just one of the reasons why polishing subject lines is important. It’s a small, but crucial part of your online communications with customers.

    Read on if you want to learn how to make it better.

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    thank you letter after sales call


    Developing a regular thank-you note habit is one of the most effective ways you can improve your sales process. A thank-you note sent to someone shows that you respect that person and is a concrete way of expressing your appreciation. Such a note can be quite simple; two or three sentences is plenty to convey your meaning in most cases.

    You can send thank-you notes via email and even include an e-card, but a thank-you note written in your own handwriting on a physical piece of paper sends a much stronger message. While you probably won't want to hand-write every note, you should certainly think about doing so in special circumstances -- for your biggest customer, or for someone who does you a really significant favor.

    One way that you can save time in your writing is to craft templates that will fit a number of common situations. That way, all you have to do is put in a few details and send the note along. Here are a few examples to get you started.

    After setting an appointment over the phone:
    "Thank you for taking the time to talk with me on the phone yesterday, busy as you are. I look forward to our meeting next [day] at [time] and promise to take only 20 minutes of your time."
    After an appointment when the prospect decided not to buy:
    "Thank you for giving me the opportunity to tell you about my company's product. When you need a new [insert product here], I hope you will keep me in mind so that I will have the chance to provide you with excellent service."
    After an appointment when you closed the sale:
    "Thank you for giving me the opportunity to offer you one of my company's exceptional products. I am certain you will benefit from our new relationship. If you have any questions about your [insert product here], please contact me immediately so that I can provide you with excellent service."
    After someone gives you a referral:
    "Thank you for referring [insert referral name here] to me yesterday. You can be sure I will provide [him/her] with the highest quality of service possible."
    After a prospect tells you he's not interested:
    "Thank you for taking the time to consider my company's product. I regret that we were not able to meet your current needs. Please feel free to call me if your situation should change or if you have any questions. I will keep in touch with any updates, as I hope that we will be able to do business together in the future."
    After an existing customer buys a new product or service from you:
    "Thank you for giving me the opportunity to once again serve you. I trust that we have continued to meet our own standards for exceptional service. Should you have any questions about your [insert product here], please contact me immediately so that I can assist you."
    On a customer's anniversary:
    "I would like to thank you once again for being one of our valued customers. We frequently update our product offerings, so I encourage you to let me know if you have any questions about your [insert product here]. If you would like to know about our newly introduced models, please give me a call."

    ABOUT THE AUTHOR
    Wendy Connick> all articles

    My first sales position was a summer job selling vacuum cleaners door-to-door. I continued through a variety of sales jobs ranging from retail sales for a storage company to selling bank products for a Fortune 500 financial institution.

    As a small business owner, I now focuses on selling for my own company, Tailored Content, a website content provider. I write on a wide range of topics but my primary focus is sales and how to sell effectively.

    If you want to create a positive, lasting impression with employers, you need to master the interview thank you email. Get 3 tried and true email templates.

    5 Things You Must Do The Day After Meeting With a Prospect

    thank you letter after sales call

    They're two simple words – thank you – but they could be the very thing that lands you the job. So, what does your thank-you letter need to contain?

    • Your contact information
    • The date
    • The contact information of the person you're writing to
    • A greeting (e.g., "Dear Mr. X")
    • Body text that includes a simple, clear and straightforward thank-you and is no longer than four paragraphs. Run spellcheck and proofread carefully.
    • Closing such as "Best" or "Sincerely"
    • Handwritten signature, for mailed paper letters
    • Typed signature

    As the hiring process moves more toward automation and speed, taking the time to write a thank-you letter helps you stand out from the crowd and humanizes your application. A thoughtfully written thank-you note goes a long way for your interviewer, plus it provides you with the chance to reiterate your qualifications and add a touch of personality.

    "Sending a personalized thank-you note is exactly that – personal," said Rebecca Kiki Weingarten, career transition coach and co-founder/education director at RWRNetwork. "In our high-tech world, it makes a high-touch impact that stands out."

    Why are thank-you notes important?

    Aside from showing common courtesy, a thank-you note serves other purposes, such as increasing your salary.

    According to a study by iCIMS, 63% of recruiters said they would be more likely to hire a candidate who asked for more money and sent a thank-you note than a candidate who asked for less but did not send a note.

    Additionally, failure to follow up could leave the impression you're not interested enough to go the extra mile and reach out afterward. 

    "First, it is a basic appreciation of the time the interviewer spent with you," said Jodi RR Smith, author and etiquette consultant at Mannersmith Etiquette Consulting. "Second, it is a signal to the interviewer that you are aware of higher-level interpersonal skills. Lastly, the thank-you note expresses your ongoing interest in the organization and the job opening."

    Smith added that sending a note could show that you know other proper business etiquette, like standing when a client enters the room, not chewing gum in front of the CEO, holding doors open for others, arriving to meetings on time and dressing appropriately.

    Following up with an email should be done within 24 hours of the interview, while you're still fresh in the interviewer's mind. Keep the content of the email brief, no more than two or three paragraphs, and reference particular points from the conversation.

    Matt Ross, CEO and co-owner of The Slumber Yard, remembers a candidate who went the extra mile in mentioning personal details from their interview. "I briefly discussed my hometown, but what was amazing was that the candidate remembered my hometown and found a way to include it in his follow-up. He said his brother would be passing through [my town], so he made sure to tell him to pick up a cake from a popular bakery there. This not only showed me he was a good listener but also that he was willing to go above and beyond by doing research. It left me with a pretty good taste in my mouth (pun intended)."

    What is the preferred method of sending a thank-you note?

    Amanda Augustine, career advice expert for TopInterview and TopResume, said that email is the most common method for sending a post-interview thank-you note "because of its immediacy and ability to attach materials or hyperlink to additional information that can help advance their candidacy to the next interview round."

    Augustine suggested that it is still important to check out the culture of the company and figure out which method they would prefer. If you're interviewing at a tech startup or see the company utilizes technology, email would likely be the most appropriate.

    On the flip side, if the company seems more old-fashioned and stays to the more traditional side of things, a handwritten note mailed to the office might get you further.

    "I prefer handwritten notes," said Rachel Sutherland, founder of Rachel Sutherland Communications. "Everyone loves getting mail, especially something you're not expecting. It's kind of funny to think of snail mail as being special, but in this case, it works."

    If you're doing a handwritten note, your method of delivering it depends on the timing of the hiring process. Smith said that if you know they'll be making their decision the next day, write the note as quickly as possible. In that instance, Smith suggests writing the thank-you note in the lobby and asking the receptionist to deliver it as soon as possible.

    "The content of the message is more important than the method of delivery, be it email or a handwritten note," said Beverly Friedmann, content manager at MyFoodSubscriptions. "That said, a handwritten card is certainly a nice gesture that you don't typically see these days."

    What should be included?

    Smith suggested including the following elements in your thank-you note:

    • A salutation. Even if you have been referring to the interviewer in a more casual way, in the thank-you note, use the more formal form of address.
    • A sincere and specific expression of appreciation along with a concise description of what is being appreciated.
    • Remind them of something unique that they spoke to you about in the interview that they might not have discussed with other candidates. This will help the interviewer remember who you are.
    • Confirm you're a good fit for the role.
    • Close with final expression of gratitude.

    Augustine cautioned against recapping your entire resume in your thank-you note, since the interviewer has already reviewed it and discussed it with you during the interview, but summarizing your qualifications is appropriate.

    As with your resume and cover letter, customize your thank-you note. Double- and triple-check it for grammatical and spelling errors. A typo-filled follow-up can easily ruin the stellar impression you made during the interview. If you met with multiple people, send one note to each person, if you have his or her contact information. 

    Does sending a thank-you note really work?

    It can, if the note is well written.

    "There are times when the candidate has a terrible first round, usually due to nerves," Smith said. "But they took the time to write a sincere and well-considered note explaining their interest in the role and how their experience makes them uniquely qualified." 

    Other times, Smith notes, there are phone screens instead of in-person interviews, and those who write a thank-you note are automatically invited back for an in-person interview. Sutherland had a similar experience.

    "I got my college internship at The Detroit News because I handwrote a thank-you note," Sutherland said. "How do I know? One day in the newsroom that summer, the editor told me I was the only one who wrote a thank-you."

    Augustine noted that sending a thank-you note doesn't automatically increase your chances of getting the job; however, dismissing this bit of post-interview etiquette might decrease your chances of receiving an offer.

    "While not every recruiter or hiring manager cares whether a candidate sends a thank-you message, I've never heard of a single one, in any industry, think poorly of a candidate for sending a thank-you note," she added.

    Sample thank-you letters

    Based on these tips, here are two templates you can follow for a thank-you letter after the interview: 

    Good afternoon, Jeanette,

    Thank you for taking the time to speak with me yesterday about the staff writer position with Business News Daily.

    It was a pleasure meeting with you, and I truly enjoyed learning more about the role and the company. I especially loved hearing about your in-office MVP vote – it sounds like a great way to boost employee morale!

    After our conversation, I am confident that my skills in business writing and experience as a copy editor are a great match for this opportunity. I am very enthusiastic about the possibility of joining your team and would greatly appreciate a follow-up as you move forward with the hiring process.

    If you need any further information, please do not hesitate to contact me by email or phone. Thanks again, and I hope to hear from you in the near future.

    Best regards,
    Nicole Taylor

    Dear Ms. Smith,

    I wanted to reach out to thank you for taking the time to speak with me yesterday about the social media manager position at Business News Daily.

    I really enjoyed meeting you and learning more about where your team is headed. Based on our discussion, it sounds like you have a very exciting year ahead with the site updates and customer base expansion.

    With the team at such a critical juncture, I'd love to lend my experience and skills to help the team build a stronger customer base and social media presenceparticularly bringing my unique lens as a marketer that we discussed from my time working at agencies.

    I look forward to speaking further with you and your team to see how I might be able to help you reach your goals. If we're a good match, I would be very excited at the prospect of working together.

    Sincerely,
    Nicole Taylor

    Take the time to personalize every letter you send – avoid copying and pasting the same basic form letter. Recruiters will notice these right away, and it won't do you any good.

    After you send your email, keep an eye on your inbox. Don't panic if you don't hear back right away – it's normal for a company to take its time in reviewing applications. If several days or weeks go by, send a polite follow-up to ask if there has been any progress in making a decision.

    However, don't take this as an invitation to bombard the hiring manager's inbox. Send no more than two well-spaced follow-up emails, and if you don't hear back after that, accept it as a rejection and move on.

    For more tips on writing a great thank-you note, visit this Business News Daily article.

    Additional reporting by Jennifer Post. Some source interviews were conducted for a previous version of this article. 

    WATCH THE VIDEO ON THEME: What is LETTER OF THANKS? What does LETTER OF THANKS mean? LETTER OF THANKS meaning & explanation

    Need to send a follow up email after a meeting or conference? In thank you emails, it's important to describe concrete results that our contact helped us.

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