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Complimenting cashier on review
November 15, 2018 Anniversary Wishes 1 comment

Employee Review Current Employee - Harris Teeter Cashier in Charlotte, NC and are very helpful as well as the other associates, cashiers, bagers, etc.

While there are many things that can affect the in-store experience (e.g. products, prices, store environment, etc.) customer service is always going to be one of the top factors that impact how shoppers perceive your brand.

And here’s the good news: when it comes to customer service, you’re in the driver’s seat.

You may not be able to influence the weather or control your competitors, but the level of service you provide is completely within your control. That’s why you should always be cooking up ways to wow your shoppers.

Now, I understand that this advice can be vague. (What exactly do I mean by “improving the customer service”?). So, to help your concertize the concept, I’ve put together a handful of real-life examples and action steps for taking your retail customer service to the next level.

1. The store owner who remembers — and appreciates — repeat customers

Make surprise and delight key components of your customer service and retention strategies. Repeat customers are the best types of shoppers to have and they’re very appreciative of retailers who remember them.

So, make it a point to let your frequent customers know that you’re grateful for their purchases.

One of my favorite examples of this in action comes from T-We Tea, a tea shop in San Francisco. I’ve purchased from them a number of times, and with my previous order, I found a sweet note that read, “OMG, Hi Francesca! So lovely to see your name come up! We miss you dearly up here but know you are always doing epic things!”

It was a lovely gesture and it’s certainly not something I get from other retailers (even the ones I shop with regularly). Because of this, T-We Tea will always be one of my go-to places for loose leaf tea.

Action steps

Take note of your repeat customers – Use a good CRM that lets you record customer details — i.e. contact info, purchase history, and birthday, among other things.

Put that info to good use – Once you have their information, be sure to use customer data to serve shoppers better. For instance, if you see an order from someone who’s already in your database, acknowledge them for the repeat purchase then send a sincere note of gratitude.

2. The retailer who makes an effort to upsell and educate customers

Think upselling is sleazy or bad for customer service? Not if you do it right. If you take the time to educate customers before they purchase and tailor your recommendations to their needs, I guarantee that the shopper will leave happy.

Case in point: a while back, I took my toddler shopping at our local shoe store for kids. We encountered a great associate who helped him select and try on different pairs of shoes.

The associate then came up to me and said, “I noticed your son’s feet were a bit sweaty. What types of socks is he using?”

I told him we just used standard cotton socks.

“Cotton isn’t ideal for sweaty feet,” he replied. Do you want me to show you some of the socks we have that can help?”

He proceeded to tell me about the various types of socks they carried, the materials they were made out of, and which ones would work best for my son. I ended up buying a couple of pairs, and I was thrilled with my purchase because it did wonders for my son’s feet.  

Action steps

Train your associates to upsell and cross-sell – Start by encouraging them to pay attention to each customer and determine any potential needs or wants they may have.

In the example above, the associate took note of the fact that my son had sweaty feet, and then made the right call by recommending the right type of socks for him.

Make sure they educate shoppers – Upselling or cross-selling shouldn’t just be about pushing products. See to it that shoppers know the benefits of the products you’re pitching and why they should buy it.

3. The associate who comes up with the perfect greeting

Great customer service starts the moment people walk through your doors. Make an amazing first impression by coming up with a solid greeting for your customers. Avoid cookie-cutter message like “Can I help you?”. Instead, tailor your greeting or grab the opportunity to serve and get to know them better.

A great example of this can be seen in Francesca’s, a clothing boutique chain. I walked into their Los Angeles location, and was immediately acknowledged by the associate. She asked for my name and offered to free up my hands from the shopping bags I was carrying.

Consider doing something similar in your store. Craft your greetings in such a way that every customer feels special.

Action steps

Read our guide on how to greet customers in retail – It’s packed with tips and scripts of what you could say when shoppers walk through your doors. 

Come up with 10 creative ways to greet customers – Already read the post? Brainstorm new customer greetings with your team and start using them in your store!

4. The employees who go out of their way to cheer up a shopper

It a customer looking a bit down? See if you can cheer them up. Sometimes, this can be as simple as smiling at them and giving them a sincere compliment. Other times, you could crack a joke or tell a story to cheer them up. The right approach varies from one customer to the next, so get creative with your approach.

We see this in action at Trader Joe’s, when the employees broke into song and dance to stop a toddler’s tantrum. Check it out below:

Action step

Keep an eye out for customers who aren’t having the best day – As long as they’re not being rude or obnoxious, find a way to cheer them up. 

5. The retailer who finds a way around stockouts

While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service.

Here’s a cool example from Real Canadian Superstore. A customer decided to use the store’s click-and-collect service by ordering her groceries online and then opting to pick up her purchases at the store.

According to her Instagram post, some of the products she ordered were unavailable, so one of Superstore’s employees called her up and offered substitutes.

The whole experience was smooth and efficient, and the customer was so happy with Real Canadian Superstore’s service, that she raved about them on social media.

Action steps

Have a backup plan for stock-outs – When a customer asks you about a product that’s unavailable, make sure you have a better response than “Sorry, but there’s nothing we can do.” Always be ready to recommend substitutes so you don’t miss out on the sale.

Offer to ship from your store/warehouse – You could also offer a service in which you order an item from another location or channel (i.e. your online store) then ship it the customer for free

6. The cashier who forges a local connection with shoppers

This particular example isn’t strictly about retail, but it’s still a great example of notable customer service.

I was purchasing a drink from a local cafe, and the cashier behind the counter noticed that I was holding a business card from a nearby eyebrow threading place.

“Oh, you go there too? Aren’t they the best?” she said.

We then had a quick chat about why we love the business and our experiences it with.

It was a brief encounter, but certainly a memorable one. I loved that the cashier established a connection by referencing something local that we both liked.

That effort didn’t take much, but it went a long way as far as customer service goes. Why? Because so few people do it. The majority of cashiers just ring up sales and spout impersonal lines like “How was everything?” or “Have a nice day.”

Don’t be one of them. Make the checkout process as pleasant as you can by making an effort to connect with the customer. Doing so could be just the thing that keeps you top of mind and gets them to come back.

Action steps

Be on the lookout for commonalities – Find a way to connect with customers through things you have in common. Do you have similar tastes? Do you frequent the same local spots? Use those commonalities to start conversations.

You don’t always have to push a sale – In the example above, the cashier and I chatted as she was ringing me up at the counter. I was already a paying customer, but she still made an effort to connect with me. Strive to do something similar in your own store. Don’t just chat up a customer because you want to make money off of them. Do it to build a relationship.

7. The sales employee who takes the time to find the perfect fit

Earlier this year, I swung by the Sunglass Hut location in SoHo, as I needed a new pair of sunglasses. The associate manning the store was super friendly and offered to help after noticing that I was unsure of what to buy.

She took the time to find out what I needed and what my preferences were, and then she walked me through the different brands they had. She then hand-picked pairs of sunglasses that best fit the shape of my head, and even brought out an eyewear tray so we could easily compare different products.

It was a great experience and I appreciated the employee’s sincere effort.

Action steps

Work *with* shoppers to find the right product – Exert more effort to help your customers in need. This could mean different things, depending on your store. For example, you could accompany a shopper to the shelf where an item is located instead of just saying “It’s in Aisle 4.” Or, like the associate above, you could bring out different products to help the shopper compare items.

But be sure to read your customers appropriately – To be clear, not every customer needs an associate to show them around the store. Some shoppers want to be left alone, in which case you shouldn’t bother them. But for those customers who do need assistance, do your very best to help them find what they need.

8. The associate who puts her product knowledge to good use

Product knowledge is an essential component of customer service, so you and your staff must be on top of your merchandise and catalog details at all times. This comes in handy when you’re:

  • Talking about your bestsellers
  • Discussing the features and benefits of various items
  • Teaching shoppers how to use a product

Here’s an example that shows an associate doing all three of these things: I was shopping around for dry shampoo, and I decided to take my search offline. As someone who’s never used dry shampoo before, I didn’t want to rely on online product descriptions or reviews; I wanted to touch, feel, and maybe even test products in person.

I decided to visit the Birchbox store in SoHo to see what they had to offer. Birchbox had a great selection, but ultimately, it was the store’s customer service that made my experience stand out.

The associate I worked with was knowledgeable and helpful; she told me which brands she liked best, what their top-sellers were, and she explained the distinctions between different products.

Then when she learned that I’ve never tried dry shampoo before, she recommended I purchase a travel size bottle instead of pushing me to buy a full sized product. She even showed me how to apply the product to my hair. I walked out of that Birchbox store with a product that I was excited to try, and I was reminded of just how powerful in-store customer service can be.

Action steps

Use the “FAB” formula – The “FAB” formula, which stands for “Features, Advantages, and Benefits” helps you and your associates easily remember what each product is all about.

Basically, features are the components or characteristics of a product while its advantages pertain to what the features can do. The benefit, which is the most important part, is what the customer can get out of the product and its features. For best results, see to it that the benefit you pitch to the shopper is unique to them.

For instance, let’s say you’re selling a pair of sunglasses. Features could include the frame size, the material that it’s made out of, or the fact that it’s polarized. The advantages could be the durability of the pair as well as its ability to reduce the glare from certain surfaces. Finally, the benefit could the fact that it helps the customer see better.

Know your top-sellers  – Get familiar with your product trends and bestsellers so you always have handy items to recommend. To make things easier, choose a retail management system that has robust product reporting capabilities. The best retail systems provide you with insights that you can incorporate into your sales, marketing, and customer service efforts.

9. The retailer offering a sincere apology

Things don’t always go your or your customer’s way, and it’s during times like these that your customer service is really put to test. While the “right” way to deal with unpleasant situations will depend on your circumstances, often you’ll fare a lot better if you apologize and try to compensate for what happened.

DSW offers a great example of the right way to deal with mishaps. According to Mikaela Kornowski, Marketing & PR Executive at OFFPRICE Show, “Lost packages, website glitches, and other unforeseen issues are always going to plague retailers, but excellent customer service in light of those mishaps will be rewarded with loyal shoppers.”

“DSW’s website crashed this fall, leaving many shoppers like myself stranded mid-checkout. The next day I received an apology in my inbox with a note letting me know their flash sale was extended because of the mishap. And guess what? I bought the shoes… and a few more pairs since then!”

Action steps

Have an apology ready – Even if the situation isn’t necessarily your fault, saying sorry that a customer is having difficulties can go a long way.

Make it up to the customer – If there was an error on your end, do your best to own the mistake and make it up to the customer. Is there a way to reverse the error? Can you offer a discount instead?

Final words

Customer service is more than important ever. We’re doing business in an environment where consumers have more choices than ever before. How you treat them is a huge differentiating factor and it can turn indifferent shoppers into raving fans.

Bottom line: make customer service a priority at all times. 

About Francesca Nicasio

Francesca Nicasio is Vend's Retail Expert and Content Strategist. She writes about trends, tips, and other cool things that enable retailers to increase sales, serve customers better, and be more awesome overall. She's also the author of Retail Survival of the Fittest, a free eBook to help retailers future-proof their stores. Connect with her on LinkedIn, Twitter, or Google+.

Further Reading


Need more tips on how to upsell and cross-sell? Read this post to learn the sales techniques that can help you and your associates increase basket sizes and transaction values in your retail store.

Learn More

Vend Tip


Already using Vend? Take advantage of the software’s reporting features, which enable you to create your reports and gain insights into your inventory, customers, sales, and more.

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Further Reading


If you enjoyed this post, be sure to check out Vend’s guide to increasing sales. This handy resource offers 10 proven tactics for boosting retail sales and improving your bottom line.

Specifically, you will:

  • Discover how to turn savvy shoppers into loyal customers
  • Learn how to add real and perceived value to each sale
  • Discover the most effective ways to set yourself apart from your competitors
    Learn More

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complimenting cashier on review

first of all im an engineer working here in malaysia for a few months i d found this establishment called anjung in Royal Bintang Hotel in SEREMBAN and I appreciate the service and the live performance of the band and been visiting the place at least 3 x in a week I really enjoy very time i visit this place not until last friday ,march 25,2016,after my few drinks and bought drinks for the band , ive realized im short of cash in hand and plan to settle my bill thru my swipe card.. then when I approach the cashier named NUZARILLA but not Godzilla to swipe my card to settle my bill but in my suprised she adviced me to go petrol station to and get some cash,without trying to swipe my card despite also im in alcohol that time. I dont know the where is the petrol station coz im not so familiar with the place and i cant understand her in her own language obviously i cant undestand her..... is that the solution to ask your customer to get some cash outside and settle your bill, where my card was used in their machine more times and shes only the one that resist and ask me to go outside and get some cash ,,not a good manner for your customer my dear nuzarilla ,thanks for insulting that night,, then ROYAL BINTANG SHOULD PROVIDE ITs OWN ATM MACHINE...first of all im an engineer working here in malaysia for a few months i d found this establishment called anjung in Royal Bintang Hotel in SEREMBAN and I appreciate the service and the live performance of the band and been visiting the place at least 3 x in a week I really enjoy very time i visit this place not until last friday ,march 25,2016,after my few drinks and bought drinks for the band , ive realized im short of cash in hand and plan to settle my bill thru my swipe card.. then when I approach the cashier named NUZARILLA but not Godzilla to swipe my card to settle my bill but in my suprised she adviced me to go petrol station to and get some cash,without trying to swipe my card despite also im in alcohol that time. I dont know the where is the petrol station coz im not so familiar with the place and i cant understand her in her own language obviously i cant undestand her..... is that the solution to ask your customer to get some cash outside and settle your bill, where my card was used in their machine more times and shes only the one that resist and ask me to go outside and get some cash ,,not a good manner for your customer my dear nuzarilla ,thanks for insulting that night,, then ROYAL BINTANG SHOULD PROVIDE ITs OWN ATM MACHINE FOR THEIR CUSTOMER TO AVOID THIS unnecessary act of your own employee, im so dis appointed with this situation you have to ask your patron to get money outside without knowing your cutsomer situation.. this is so un ethical ways to approach us a customer..any way I settle my bill that night with friend help,..More

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Spinneys Dubai LLC Employee Reviews for Cashier

complimenting cashier on review

It is a Productive place, but very stressful for a cashier.
Cashier (Former Employee) –  London – 23 September 2019
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Must keep up a fast pace during the day, as the customers expectations are high, the priority was to make the customers happy and satisfied with the service.
Cashier (Former Employee) –  Paris, France – 11 June 2019
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working with Lidl was a very great experience because it help me learn how to work in group, a typical day as a worker at Lidl goes like : i arrive in the morning put on my uniform which was just a t-shirt then sometimes we have a little staff meeting then we start work.
a lot of work and not enough workers
Checkout Operator (Former Employee) –  Bristol, Bristol – 4 April 2019
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It was nice to work at Lidl as it gave me an experience that will expand my mind on how a business and its processes function. I was part of a team that set out to meet organization requirements and goals, ensuring good customer service.
Nice clean environment good place to work
Cashier (Current Employee) –  Florence, SC – 13 March 2019
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Clean environment people are nice and welcoming . Great pay & customers are nice. Very versatile in working different positions everyday. I always get compliments on my kindness
Cashier (Former Employee) –  Ilfov – 9 March 2019
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I was a good place for work because of payment but they don't care about as too much for yang people I don't recommend them I is a hard working and they don't do training for them .
Not enough hours. No overtime rates. No bonus for extra shifts
Checkout Operator (Former Employee) –  Fraserburgh, Aberdeenshire – 24 January 2019
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Not enough hours as contracts are usually 11 to 20 hours per week. No overtime rates if u stay behind or cover for someone. No bonus rates at all for extra shifts. Works ok but pay is rubbish. Aldi is better hands down
No overtime rates. No bonus pay for emergency cover
Cashier (Former Employee) –  Bayern – 6 November 2018
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Perfect for students. You can find all sorts of products for cheap prices. They renew their products every month or so. There's a constant flow of new products.
Productive, serious and fun workplace
Checkout Cashier (Former Employee) –  Bouches-du-Rhône – 10 October 2018
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A very good place to manage with nice workmates. I learned to work in a team, to exchange work skills with other. Learning what handle the bakery tidy up the stock-room
contacte personal con los clientes
Cashier (Former Employee) –  Brussel-Hoofdstad – 29 April 2018
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Lo que a mi me ha gustado mucho es el contacto directo con los clientes
Cashier (Former Employee) –  Esslingen-Oberesslingen – 6 April 2018
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all is good here peoples are very cooperative and helping.
Cashier (Former Employee) –  Virginia Beach, VA – 31 December 2017
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Lidl hires the most inexperienced managers and supervisors I have ever worked with. Lidl thinks associates are disposable no matter how experienced or how well you do your job. There is a high turnover despite the high pay because they are awful to work for, no respect, no continuity of their policies which change daily.
No leadership, scheduling issues
Associate Cashier (Former Employee) –  Henrico County, VA – 27 December 2017
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I would say Lild is very different, Ive experienced so many changes since I begin working there. The people I met amongst my journey was amazing, I always wanted to work in a grocery store. Thanks for the opportunity !
Checkouts and Shop Floor Assistant (Former Employee) –  Sidmouth – 11 December 2017
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Good company to work for, if have an issue they will help, good company prospects. Good company benefits and they have a flexible working relationship.
Cashier (Former Employee) –  HR – 22 November 2017
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I enjoyed working in Lidl, Workplace culture was great. I learned about customer service and my work ethic is stronger. We were all like family so it was easy to get up for work.
Productive and pleasant atmosphere
Cashier (Former Employee) –  Nantes, France – 17 September 2017
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k Reviews Buffalo Wild Wings Cashier Reviews .. Even though customers tip to compliment your service, the company penalizes you for.

Shell Employee Reviews for Cashier

complimenting cashier on review

19

Hwy 64 E
Cashiers, NC28717
(828) 743-3801

An unexpected, pleasant surprise to find such a quality supermarket hidden in Cashiers. We were concerned that we wouldn't be able to find organic half and half for our coffee. Not only do they have organic dairy products, the store has a wide selection of organic/natural foods. Produce is fresh and good quality. Only items that disappointed were the deli sides and bakery desserts. Not as good as Publix back home.

Large clean grocery store with wide variety of fresh and frozen food. Awesome variety of hot food and cold sandwiches. Delicious inexpensive breakfast menu which changes daily.

We were REALLY impressed by this local market! I was not expecting to find a ton of organic/ clean eating options here given the lack of them elsewhere in Highlands...I was so wrong!! I found things I haven't been able to find at Whole Foods or Sprouts here in progressive Raleigh NC. They had a really generous selection of organic produce, and I even found JustEgg which is a LEGIT egg substitute I've been searching high and low for. This market is the one way we'd be happy to stay in Highlands again...vegan options for us to cook at home, since the restaurants are a bit slow on the uptake in that department.

The grocery store is large and has just about anything you want. But on New Year's Day (when practically every restaurant in this town was closed for dinner) we were forced to eat at Ingles for dinner. The kids were happy bc there were so many options. Other than the salad and olive bar (which were fresh and had many options) the prepared food was absolutely terrible. I mean- how do you screw up friend chicken tenders?!?!?

Even though, it is the only grocery around, it takes pride. Large selection of everything. Clean place. People are very nice. When you walk in, there is a Starbucks store.

Good grocery in the Cashier's area. Always busy and bustling during the season. The produce has always been good on my visits and I've found a lot of organic / clean items for my allergy fella. They have a movie rental box in the store for travelers needing one. They also have a well staffed mini Starbucks in house with some baked goods. Cake pops for the win with my kids! Seriously there were 4 employees in that small space so your wait was non-existent when I popped in. I'm sure it can get busy at peak times. Very good customer service throughout the store.

If you're from down south, you'll know what I mean when I say this place compares favorably to Publix. I'm a total Publix snob and I definitely love Ingles. This place has a HUGE fresh deli area with chicken wings, olives, and dozens of other items. The beer and wine selection is good (brand new as of 6 months ago - thank you county commision!)

A well managed store - so major kudos to the Mgt. Employees are generally helpful and courteous and the place is very well stocked with current products and fresh produce. Prices are good to surprisingly great! ! Very clean and non-cluddered.

Yeah, this store is as good or better than Publix, which is a great chain. Store is super clean and well stocked. All Ingles stores are laid out pretty much the same and all have items you do not find at most stores.

I love Publix and this is as close as you can get. They have a full Starbucks inside with free WiFi and everything else a Publix has. If you can't find it in Ingles, you probably don't need it. BUY THE: house brand Laura Lynn Natural peanut butter. You have to stir it but it has intense flavor and no waxy taste like most brands have.

This Ingles in Cashiers is a great store, prices aren't always the best but the quality and variety of items are excellent. The summer months and holidays can be a bit hectic and the store gets overly crowded quickly. They also have a pharmacy inside so you can fill your meds while stocking up on your favorite grub. Most of the employees are extremely helpful, some aren't the friendliest and sometimes you just have to smile and try to brighten their day! One of the best items in the store is their homemade guacamole, if you love guacamole I seriously suggest you give theirs a whirl, it's a staple in my house!

I mean, fine as a grocery store probably, but don't bother going to their cafe for food. We got there in what we thought was plenty of time before their hot bar closed. Asked what time they normally closed and the woman working told us "7:30". It was 6:45. Not because of any reason in particular, nothing was broken, just cuz, I guess. Which is indicative of lazy management to me. Good times.

Produce is great, selections are normally very fresh. The deli is good, hours vary sometimes with the subs and hot bar. Publix seems to be somewhat better when it comes to employee attitudes.

For all you people out there who think this is a great store. You better check your expiration dates. Ingles is notoriously known for dumping close to old stock at this store. Check your labels. And check labels from other ingle stores. You will notice that since this is ingles busiest store. All old comes here. I guess that's the Ingles Advantage they talk about. Quite a large turnover also. Wonder why

Awesome grocery store! Very clean and great selection of products. The people ruined this experience for me. The customer service manager checked me out and no hello, just do you have a rewards card, not another word the whole time. She looked miserable. I kindly thanked the bagger who wouldn't make eye contact, ignored me, and shoved my bags at me. Shame for such a nice store to have such awful employees.

Echoing Matt, we are from Florida and this location compares very favorably to Publix. It had a wide variety and and the staff was extremely pleasant to interact with. Great bakery and deli sections as well as fresh produce and meats. They also have a Starbucks, which was a nice surprise due to their location. Highly recommend !!!

Overall great grocery store- if you're heading up to this area for a getaway this is a great place to stock up on your groceries for your stay. They have everything- from boars head meats to pizzas to Starbucks, great wide selection... I will say our cashier was absolutely terrible! She sounded like she hated life or at least her job. We tried to chit chat but it was like pulling teeth and she seemed totally miserable. That leaves a bad taste in your mouth when it's your last impression of the store- haha- but overall, excellent place to stock up!- ps- beware, the ABC store across the street closes at 7pm! So crazy early! ... Yep! You're welcome! :)

A nice grocery store for a small community. They have an awesome deli, a pharmacy, bakery and decent produce and meat departments. Prices aren't too bad especially if you shop the specials. Friendly clerks and baggers.

This is a fantastic store for a small community and has a selection better than many of the grocery stores in the Charleston SC market area.

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Employee Review Current Employee - Harris Teeter Cashier in Charlotte, NC and are very helpful as well as the other associates, cashiers, bagers, etc.

complimenting cashier on review
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