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Example of business address chnage to customer

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Example of business address chnage to customer
September 02, 2018 Anniversary Wishes 1 comment

Example of a Company that uses Big Data for Customer Acquisition and Big data analytics can help change all business operations.

Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.

So how do you know what they’re thinking? You have to ask!

My name is Michael Redbord, and I helped build HubSpot's support and service teams, working with customers for over eight years. Today, I’m the General Manager of HubSpot's newest product line, Service Hub, which helps our customers grow through exceptional service.

At HubSpot, we use feedback to understand our customers and what the market demands. This approach has driven dramatic changes over the years—taking us from a small marketing app to the more complete front-office software suite we are today.

Today, I’m sharing the most important things I’ve learned about customer satisfaction surveys, so you can take some of my learnings and use them to adopt a practice of customer feedback at your business and grow better by mastering your market.

Check out our example notes and advice on how to write perfect ones. These can be used to send to your customers, business partners, colleagues, . just ask them for the email or direct mail address and let them know you're sending a letter. Talkroute | Prices and Specifications Subject to Change without.

Customer Service Question and Answer Library

example of business address chnage to customer

Summary: Listings on Google My Business can only be created for businesses that either have a physical location that customers can visit, or that travel to visit customers where they are. Creating a successful listing that won’t be suspended requires avoiding prohibited content, accurately reflecting your business, and complying with the rest of the policies below.

We've come up with a list of guidelines for local businesses to maintain high quality information on Google. Following these guidelines helps avoid common problems, including changes to your information, or, in some cases, removal of your business information from Google.

For best results using Google My Business:

  • Represent your business as it’s consistently represented and recognized in the real world across signage, stationery, and other branding.
  • Make sure your address and/or service area is accurate and precise.
  • Choose the fewest number of categories it takes to describe your overall core business.

Brands, organizations, artists, and other online-only businesses aren't eligible for Google My Business listings.

Basic guidelines

Eligible businesses

In order to qualify for a Google My Business listing, a business must make in-person contact with customers during its stated hours.

There are some exceptions:

  • ATMs, video-rental kiosks, and express mail dropboxes are permitted. If you add these locations, you must include contact information for customers to get help.
  • Seasonal businesses (like an ice-skating rink only open in winter months) are eligible as long as they display permanent signage year-round at the location.

Ineligible businesses

The following businesses aren’t eligible for a business listing:

  • Rental or for-sale properties such as vacation homes, model homes, or vacant apartments. Sales or leasing offices, however, are eligible for verification.
  • An ongoing service, class, or meeting at a location that you don't own or have the authority to represent.

Ownership

Only business owners or authorized representatives may verify and manage their business information on Google My Business. If you wish to share management access to your listing with others, you can add a manager.

Additional guidelines for authorized representatives

Any individual or company that manages business information on Google My Business for a business that they don’t own is considered an authorized representative. Examples: a third-party SEO/SEM company; a friend of the business owner; an online ordering, scheduling, or booking provider; and an affiliate network provider.

Authorized representatives must:

  • Never claim a business listing without express consent from the business owner.
  • Never make false, misleading, or unrealistic claims.
  • Never use harassing, abusive, or untrustworthy tactics with potential or existing customers.
  • Always work directly with the business owner to complete verification. Learn more about verification.
  • Always ensure that the business owner understands what Google My Business is and where Google My Business data is used. Authorized representatives should share the following resources with the business’s owner:
  • Always keep the business owner informed about which actions the authorized representative will take on the business listing.
  • Always follow Guidelines for representing your business on Google. Note that the phone number and website for a listing should always be the single, authoritative phone number and website for the business and be verifiable by the business owner. Website content must be owned and managed by the business owner.
  • Always respond to management access requests promptly, and always transfer listing ownership to the business owner immediately upon request. Authorized representatives must, whenever possible, encourage the business owner to create an account, own the listing, and add authorized representatives as managers. Learn more about transferring ownership.

Failure to adhere to these policies may result in a suspension for the listing and/or account.

Business description guidelines

Published content should highlight what makes your business unique. You can use this field to provide useful information on services and products offered, as well as the mission and history of your business.

You should be upfront and honest about the information provided, focusing on content that is relevant and useful to your customers to understand your business. Content that's irrelevant to your business or has no clear association with it isn't allowed. Refer to our overall guidelines for representing your business on Google.

Content published in this field should not:

  • Be misleading to users. Do not provide inaccurate or false information about your business or the services and products offered.
  • Display low-quality, irrelevant, or distracting content. For example, misspellings, gimmicky character use, gibberish, etc.
  • Focus on special promotions, prices, and offer sale. Examples of content not allowed include, "Everything on sale, -50%" and "Best bagels in town for $5!"
  • Display links. No links of any type are allowed.
  • Display offensive or inappropriate content:
    • Harassing, bullying, or hateful content. Published content must not promote hatred or incite violence against individuals or groups based on ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.
    • Content containing obscene, profane, or offensive language.
    • Terrorist content. We do not permit terrorist organizations to use this service for any purpose, including recruitment. We also strictly prohibit content related to terrorism, such as content that promotes terrorist acts, incites violence, or celebrates terrorist attacks. If posting content related to terrorism for an educational, documentary, scientific, or artistic purpose, be mindful to provide enough information so viewers understand the context. 
    • Sexually suggestive or explicit content. Content must not include profanity, sexually graphic and offensive slang terms, terms that are common signals for pedophilia, content that promotes pedophilia, bestiality, or sexual violence, or content that promotes escort services or other services that may be interpreted as providing sexual acts in exchange for compensation.
  • Display unpermitted content:
    • Do not upload content related to the sale of dangerous and illegal products or services.
    • Do not upload content that exploits or abuses children.

Important: We do not allow content that contains private or confidential information such as personal financial information, government-issued IDs, contact information linked/associated with a name, sensitive records, images, transcripts or links that contain personal information. We also do not allow solicitation of the above information through local posts/business description other than user's own name, email and phone number.

Name

Your name should reflect your business’ real-world name, as used consistently on your storefront, website, stationery, and as known to customers. Accurately representing your business name helps customers find your business online.

Add additional details like address and/or service area, business hours, and category in the other sections of your business information. 

For example, if you were creating a listing for a 24 hour coffee shop in downtown San Francisco called Shelly’s Coffee, you would enter that business information as:

  • Business name: Shelly’s Coffee
  • Address: 3247 Poppy Street, San Francisco, CA 94102
  • Hours: Open 24 hours
  • Category: Coffee shop

Including unnecessary information in your business name is not permitted, and could result in your listing being suspended. Refer to the specific examples below to determine what you can and can't include in your business name.

Learn more

Throughout the examples below, names or parts of names in italics would not be permitted.

Your name must not include:

  • Marketing taglines.
    • Not acceptable: "TD Bank, America’s Most Convenient Bank", "GNC Live Well*".
    • Acceptable: "TD Bank", "GNC"
  • Store codes.
    • Not acceptable: "The UPS Store - 2872"
    • Acceptable: "The UPS Store"
  • Trademark/registered signs.
    • Not acceptable: "Burger King®"
    • Acceptable: "Burger King"
  • Fully capitalized words (with the exception of acronyms) or unnecessary spaces.
    • Not acceptable: "SUBWAY"
    • Acceptable: "Subway", "KFC", "IHOP", "JCPenney"
  • Business hours information, including closed/open status.
    • Not acceptable: "Regal Pizzeria Open 24 hours", "Sears Outlet (Closed)"
    • Acceptable: "Regal Pizzeria", "Sears Outlet"
  • Phone numbers or website URLs, unless they reflect your business’s consistently used and recognized real world representation.
    • Not acceptable: "Airport Direct 1-888-557-8953", "webuyanycar.com"
    • Acceptable: "Airport Direct", "1-800-Got-Junk"
  • Special characters (e.g. %&[email protected]/") or irrelevant legal terms unless they are part of your business’s real world representation
    • Not Acceptable: "Shell [email protected]", "Re/Max, LLC", "LAZ Parking Ltd"
    • Acceptable: "Shell", "Re/Max", "LAZ Parking", "Toys ’’R’’ Us", "H&M", "T.J.Maxx"
  • Service or product information about your business, unless this information is part of its real world representation or this information is needed to identify a department within a business (see "Departments"). Service information is best represented by categories (see "Categories").
    • Not acceptable: "Verizon Wireless 4G LTE", "Midas Auto Service Experts"
    • Acceptable: "Verizon Wireless", "Midas", "Best Buy Mobile", "Advance Auto Parts", "JCPenney Portrait Studios"
  • Location information, such as neighborhood, city, or street name, unless it is part of your business's consistently-used and recognized real-world representation. Your name must not include street address or direction information.
    • Not acceptable: "Holiday Inn (I-93 at Exit 2)", "U.S. Bank ATM - 7th & Pike - Parking Garage Lobby near Elevator", “Equinox near SOHO
    • Acceptable: "Holiday Inn Salem", "U.S. Bank ATM", “Equinox SOHO”, "University of California Berkeley"
  • Containment informationindicating that your business is located inside another business (whether or not the businesses are part of the same organization).
    • Not acceptable: "Chase ATM (in Duane Reade)", "Apple Store at Stanford Shopping Center", "Benefit Brow Bar - Bloomingdales", "Sam’s Club Tire & Battery (part of Sam’s Club)", "Geek Squad (inside Best Buy)"
    • Acceptable: "Chase ATM", "Apple Store", "Benefit Brow Bar", "Sam’s Club Tire & Battery", "Geek Squad"

There are additional guidelines for multi-location stores (chains and brands), departments, and individual practitioners (e.g. doctors, lawyers, and real estate agents) below.

Custom names

Your selected short name should be associated with your business name or the name by which people commonly refer to your business. We recommend including your location to make the short name more distinct. For example, you can use your business name with your location, like your city or neighborhood.

Keep your short name simple so you can easily promote it, and customers can remember it. If you have a short name, you’ll get a short URL to request reviews from your customers. Learn more about short URLs for reviews.

Learn more about the custom names policies.

Address

Use a precise, accurate address and/or service area to describe your business location. P.O. boxes or mailboxes located at remote locations are not acceptable.

Learn more
  • Make sure that your page is created at your actual, real-world location.
    • Suite numbers, floors, building numbers, etc. may also be included. Information like cross-streets and nearby landmarks should only be included in regions where the official street address doesn’t accurately pinpoint the business's location.
    • If you need to specify a mailbox or suite number within your physical location, please list your physical address in Address Line 1, and put your mailbox or suite number in Address Line 2.
    • If your business rents a temporary, "virtual" office at a different address from your primary business, do not create a page for that location unless it is staffed during your normal business hours by your business staff.
  • Do not include information in address lines that does not pertain to your business’s physical location (e.g. URLs or keywords).
  • Do not create more than one page for each location of your business, either in a single account or multiple accounts.
    • Individual practitioners and departments within businesses, universities, hospitals, and government buildings may have separate pages. See specific guidelines about individual practitioners and departments for more information.
  • If your address doesn't have a street number, or you're sure that you've entered the address correctly but the system still can't find it, you can pin your business's location directly on the map by following these steps.

Service-area businesses

Service-area businesses—businesses that serve customers at their locations—should have one page for the central office or location and a designated service area. Service-area businesses can't list a "virtual" office unless that office is staffed during business hours.

Some businesses, like pizzerias that have both have restaurant seating and deliver pizza to customers, are hybrid service-area businesses. These businesses can show their storefront address and designate a service area in Google My Business. If you serve customers at your address and want to set a service area, your business location should be staffed by your team and able to receive customers during its stated hours.

Google will determine how best to display your business address based on your business information as well as information from other sources. Learn more about service-area businesses.

Website and phone

Provide a phone number that connects to your individual business location as directly as possible, or provide one website that represents your individual business location.

  • Use a local phone number instead of central, call center helpline number whenever possible.
  • Do not provide phone numbers or URLs that redirect or "refer" users to landing pages or phone numbers other than those of the actual business, including pages created on social media sites.
  • The phone number must be under the direct control of the business.
  • Additional phone numbers can be used on Google My Business websites and other local surfaces.

Business hours

Provide your regular customer-facing hours of operation. If applicable, you may use your current seasonal hours as your regular hours. You may also specify special hours for particular days, like holidays or special events.

Categories

Categories help your customers find accurate, specific results for services they’re interested in. In order to keep your business information accurate and live, make sure that you:

  • Use as few categories as possible to describe your overall core business from the provided list.
  • Choose categories that are as specific as possible, but representative of your main business.
    • Do not use categories solely as keywords or to describe attributes of your business.
    • Do not use categories that pertain to other businesses that are nearby or related, such as a business physically contained within your business or an entity that contains your business.
Learn more

Select categories that complete the statement: "This business IS a" rather than "this business HAS a ." The goal is to describe your business holistically rather than a list of all the services it offers, products it sells, or amenities it features.

You should focus primarily on adding the most specific categories for your business; we'll do the rest behind the scenes. For instance, when you select a specific category like "Golf Resort", Google implicitly includes more general categories like "Resort Hotel", "Hotel", and "Golf Course." Feel free to skip adding any category that seems redundant with a more specific category you selected. If you can't find a category for your business, choose one that is more general. Google can also detect category information from your website and from mentions about your business throughout the web.

For example:

  • "Papa John’s" offers pizza takeout and delivery but does not offer on-premises dining. It should use the category "Pizza Delivery" and additional category "Pizza Takeout" (instead of the less specific "Delivery Restaurant" or "Takeout Restaurant").
  • "Navy Federal Credit Union" should use the category "Federal Credit Union" (rather than the less specific "Bank").
  • "Super 8" is a motel with an onsite swimming pool. It should use the category "Motel" rather than "Hotel" and should not include "Swimming Pool" as a category.
  • "24 Hour Fitness" should choose the category "Health Club" (and not its amenities "Gym" or "Swimming Pool").
  • "A1 Check Cashing" should use the category "Check Cashing Service" (rather than the less specific "Banking and Finance").
  • "Wendy’s" is a fast food hamburger restaurant that also offers some desserts on its menu. "Wendy’s" should choose the category "Fast Food Restaurant", and the additional category "Hamburger Restaurant", but not use the category "Dessert Restaurant".

If your business contains another business that your organization does not own and operate, only use categories that represent your business.

  • "Starbucks", which has the category "Coffee Shop", is operated inside "Barnes and Nobles", which has the category "Book Store" (and does not have the category "Coffee Shop").
  • "Cardtronics ATM", which has the category "ATM", is operated inside "7-Eleven", which has the category "Convenience Store" (and does not have the category "ATM").
  • "Nobu" has the category "Restaurant" and is operated inside "Hard Rock Hotel", which has the category "Hotel" (and does not have the category "Restaurant").

The following types of co-located businesses should each have their own page. If you need to use both categories for the same business location, create two pages instead. Be sure to use a different name for the second business (also see "Departments").

  • A Restaurant/Cafe/Bar inside of a Hotel/Motel
  • A Pharmacy inside of a Supermarket/Grocery Store
  • A Gas Station next to a Supermarket/Grocery Store

Menu

There are two kinds of menus:

  • A menu for an eating and drinking establishment (like restaurants or cocktail bars) that lists the complete set of food and drink items that are available at the business.
  • A menu for a service business like a barber, spa, or car repair shop that lists the complete set of services that are available at the business.

Chains, departments, and individual practitioners

Chains and brands

Maintaining consistent names and categories across all of your business locations helps users quickly identify your business on Google Maps and search results.

All locations must have the same name unless the business’s real world representation consistently varies from location to location. All locations must also have the same category if they provide the same service.

Learn more

Name consistency

All business locations within the same country must have the same name for all locations. For example, all Home Depot locations should use the name "The Home Depot" rather than "Home Depot" or "The Home Depot at Springfield".

There are two exceptions to this policy:

  1. If you have multiple types of business--sub-brands, multiple departments, or various types of operations such as retail and wholesale--these distinct entities may also have a distinct name so long as it is consistently applied to all locations of that business.
    • Acceptable name variations: "Walmart Supercenter" and "Walmart Express"; "Nordstrom" and "Nordstrom Rack"; "Gap" and "babyGap"
  2. If some of your locations consistently use a different name in the real world - on their storefront, website, stationery etc. - these locations can use this different name.
    • Acceptable name variations: "Intercontinental Mark Hopkins San Francisco" and "Intercontinental New York Barclay"; "PFK" (for locations in Quebec) and "KFC" (for locations in the US and rest of Canada)

Category consistency

All locations of a business must share the one category that best represents the business. If you have multiple types of locations (e.g. sub-brands, multiple departments, or various types of operations such as retail, distribution center, and office), this rule only applies within each of these sub-groups.

  • All "Gap Kids" have the category "Children’s Clothing Store"
  • All "Goodyear Auto Service Center" have the category "Tire Shop"; they also all have the category "Auto Repair Shop"
  • All "PetSmart" have the category "Pet Supply Store"; some locations may have other categories ("Pet Store", "Dog Day Care Center")

Two or more brands at the same location

If your business location combines two or more brands, do not combine the brand names into a single listing. Instead, pick one brand’s name for the listing. If the brands operate independently, you may use a separate listing for each brand at this location.

  • Not Acceptable: "KFC / Taco Bell" or "Dunkin' Donuts / Baskin Robbins"
  • Acceptable: "Taco Bell", "KFC", "Dunkin’ Donuts", "Baskin Robbins"

If your business sells another business brand’s product(s) or service(s), use only the name of the business, excluding the name of the brand being sold, which can't have a listing for this location.

  • Not Acceptable: "Staples / UPS", "America’s Tire / Firestone"
  • Acceptable: "Staples", "America’s Tire"

However, if the business location is an authorized and fully dedicated seller of the branded product or service (sometimes known as a "franchisee"), you may use the underlying brand name when creating the listing.

  • Acceptable: "TCC Verizon Wireless Premium Retailer", "U-Haul Neighborhood Dealer"

Rebranding

Your business may be eligible for rebranding if:

  • You make a minor name change
  • You have multiple locations and the business name changes

If your business meets the rebranding criteria above, you can update your business name by editing your business information.

If your business changes its name but doesn't meet the criteria above, then it's considered a new business. You'll need to mark the existing business listing as closed, then create a new listing using your new business name.

Note: If you assume ownership of a business listing, you'll first need to have the previous owner add you as an owner and transfer ownership to you.

If you encounter any issues with rebranding, please contact us. You can also ask questions and get answers from experts in the Google My Business Community.

Departments within other businesses, universities, or institutions

Departments within businesses, universities, hospitals, and government institutions may have their own listings on Google.

Learn more

Publicly-facing departments that operate as distinct entities should have their own page. The exact name of each department must be different from that of the main business and that of other departments. Typically such departments have a separate customer entrance and should each have distinct categories. Their hours may sometimes differ from those of the main business.

  • Acceptable (as distinct listings):
    • "Walmart Vision Center"
    • "Sears Auto Center"
    • "Massachusetts General Hospital Department of Dermatology"
  • Not acceptable (as distinct listings):
    • The Appleproducts section of Best Buy
    • The hot food bar inside Whole Foods Market

For each department, the category that is the most representative of that department must be different from that of the main business and that of other departments.

  • The main business "Wells Fargo" has the category "Bank" whereas the department "Wells Fargo Advisors" has the category "Financial Consultant"
  • The main business "South Bay Toyota" has the category "Toyota Dealer" whereas the "South Bay Toyota Service & Parts" has the category "Auto Repair Shop" (plus the category "Auto Parts Store")
  • The main business "GetGo" has the category "Convenience Store" (plus the category "Sandwich Shop") whereas the department "GetGo Fuel" has the category "Gas Station", and the department "WetGo" has the category "Car Wash"

Individual practitioners (e.g. doctors, lawyers, real estate agents)

An individual practitioner is a public-facing professional, typically with their own customer base. Doctors, dentists, lawyers, financial planners, and insurance or real estate agents are all individual practitioners. Listings for practitioners may include title or degree certification (e.g. Dr., MD, JD, Esq., CFA).

An individual practitioner should create their own dedicated listing if:

  • They operate in a public-facing role. Support staff should not create their own listings.
  • They can be contacted directly at the verified location during stated hours.

A practitioner shouldn't have multiple listings to cover all of their specializations. Sales associates or lead generation agents for corporations aren't individual practitioners and aren't eligible for a listing.

Learn more

Multiple practitioners at one location

If the practitioner is one of several public-facing practitioners at this location:

  • The organization should create a listing for this location, separate from that of the practitioner.
  • The title of the listing for the practitioner should include only the name of the practitioner, and shouldn’t include the name of the organization.

Solo practitioners that belong to branded organizations

If a practitioner is the only public-facing practitioner at a location and represents a branded organization, it's best for the practitioner to share a listing with the organization. Create a single listing, named using the following format: [brand/company]: [practitioner name].

Acceptable: "Allstate: Joe Miller" (if Joe is the sole public-facing practitioner at this Allstate-branded location)

Other items of note

Illegal activities

Fraudulent or illegal activities aren’t tolerated on Google and may result in account suspension and removal of business information from search results.

Marketing, promotions, or other contests

Any promotion, marketing, contests, or other giveaways should clearly link to the terms of the activity and provide clear guidelines and qualifications. All such promises, given or implied, should be adhered to.

Note: Google reserves the right to suspend access to Google My Business or other Google Services to individuals or businesses that violate these guidelines, and may work with law enforcement in the event that the violation is unlawful.

Learn more

Certain types of businesses shouldn’t provide hours, including those with varied hours (like schedules for different types of activities, including showtimes, worship services, or classes) and those that operate only by appointment. Examples of business that shouldn’t provide hours include, but are not limited to: hotels and motels, movie theaters, schools and universities, transportation services, airports, event venues, and natural features.

If your business has departments (see “Departments”), provide the business hours for each department on that department’s separate listing, and provide the business hours for the main business on the main business’s listing.

Multiple sets of hours

If your business has multiple sets of hours, refer to these guidelines for particular industries:

  • Banks: Use lobby hours if possible. Otherwise, use drive-through hours. An ATM attached to a bank can use its own separate listing with its own, different hours.
  • Car dealerships: Use car sales hours. If hours for new car sales and pre-owned car sales differ, use the new sales hours.
  • Gas stations: Use the hours for your gas pumps.
  • Restaurants: Use the hours when diners can sit down and dine in your restaurant. Otherwise, use takeout hours. If neither of those is possible, use drive-through hours, or, as a last resort, delivery hours.
  • Storage facilities: Use office hours. Otherwise, use front gate hours.

Seasonal hours

​If your business has seasonal hours, use the following guidelines:

Learn more

Both kinds of menu must follow the following guidelines:

  • The menu should be representative of the items and services that are available for customers at the business. Full menus can be meal-specific (like breakfast, lunch, or dinner) and have links to other menu pages. For example, you may choose to link to your business’s dinner menu, which in turn may include links to the breakfast and lunch menus.
  • Sample menus that only list “popular items” (or similar excerpts) should not be submitted.
  • Menu URLs can’t be direct links to third-party ordering or delivery services.
  • Third parties that manage listings on behalf of clients must notify and have the consent of the business owner to submit a menu URL for a business.
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example of business address chnage to customer

 
 

It doesn’t take much to make a positive impression on people, and when you just need a way to show your appreciation without taking up a lot of time, there are few things that are as quick or effective as a Thank You note.
 
This is something that can be especially useful to retain customers, serving as a show of good faith, that they are not “just another number” to you. Below, you will find a variety of Thank You note examples that our team has put together.
 
These can be used to send to your customers, business partners, colleagues, employees, or valued friends. After the examples, keep reading for some helpful tips for writing your own Thank You letter!

 

UNIVERSAL EXAMPLES

 
We start off here with a couple of nonspecific examples. These are great for scheduled emails that you would like to be automated and sent at specific times, such as when a customer has made their first purchase, or has made a certain number of purchases.
 
 

For a new customer, after their first purchase:

 
 

For a repeat customer, at the 1-year mark (loyalty Thank You note):

 

PERSONALIZED EXAMPLES

 
The remainder of our examples here are for those times when you want to personally write a note that is for a specific person. Feel free to steal these if you can use them! Of course, if you’re thanking someone in particular, you may need to include some custom details.
 
 

For a first-time customer:

 
 

For a new customer, Mom & Pop store:

 
 

For an employee who worked during a busy time:

 
 

For a partner or colleague, after a new business deal or partnership:

 
 

For someone who helped you start your business:

 

Opening Lines

 
One of the hardest things about writing any letter is how to start. If you find yourself stuck, staring at the screen and wondering how to begin, the following openings might be a good jumping-off point.
 

  • I hope this letter finds you well…
  • Thank you so much for…
  • I just wanted to send you a quick note to thank you for…
  • I know it isn’t much, but I hope you’ll accept this expression of thanks for…
  •  

    Complimentary Close

     
    Here are a few suggestions for your closing. The only trick with these is to decide which one is appropriate, depending on the tone and content of your Thank You note. For example, ending your letter with “Your friend,” isn’t quite right if the letter is addressed to a customer.
     
    *TIP: The second word of a complimentary close is not capitalized, e.g., “Best regards”.

  • Best regards
  • Kind regards
  • All the best
  • Sincerely
  • Sincerely yours
  • Cordially
  • Yours truly
  • Many thanks
  • Respectfully
  •  

    Where do you get the contact info?

     
    It’s a good idea to get at least a name and email address from new customers, if possible. If you don’t have contact information for customers, colleagues, or friends, then you might consider starting a running list from now on.
     
    For people with whom you’ve already connected, you could just ask them for the email or direct mail address and let them know you’re sending a letter. If you can settle for a business address, rather than a personal address, it’s pretty easy to track down. Here is a helpful article about staying in touch with your business contacts:
     
    https://talkroute.com/5-quick-ways-to-maintain-your-business-contacts/
     
     

    Thank You notes are pretty underrated. Especially if it’s personalized and addressed to a specific person, it shows the recipient that you cared enough to take the time to send it, assures them that you haven’t forgotten them, and may even brighten their day.
     
    From a business standpoint, that can be an effective method for retaining customers. It takes only a few minutes out of your day, and it can strengthen professional, as well as personal relationships.

     

    We hope that you enjoyed this article and that you will continue to join us as we help you grow your business! Our blog is 100% free and you don’t have to be a Talkroute customer to benefit from our materials. However, if you would like to try Talkroute's Virtual Phone System for free, you can sign up for a trial here. See you in a few days!

       

    Greetings from the Talkroute Content Team!

    Want to get in touch? Email Us

    Dear James,

    Thank you for visiting us and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again. Have a great day!

    Best Regards,
    Your friends at (your business)

    Dear James,

    I’m delighted to tell you that you have now been our customer for a whole year! We would just like to say thank you for being a part of our family. We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!

    Sincerely,
    Your friends at (your business)

    Dear Karen,

    It was a pleasure to meet you, and I’m so glad we got a chance to discuss what you’re looking for in a new home. I know this is an exciting and potentially nervous time for you, so let me say that you are in good hands. Since you mentioned that you would like to look at some different styles, I will make sure that our team gives you a variety of options. Thanks for your visit, and I hope to see you soon!

    Best Regards,
    Jonathan

    Dear Stephen,

    I was very glad to help you find the perfect gift for your wife, and I just wanted to reach out and say thank you! Thanks for finding our shop, even though you could have easily just gone to your local Fannie Mae. I hope you visit us again soon, even if you just have a craving—because I know our sweets are are the best 🙂 Be well, and take care!

    All the best,
    Jonathan

    Dear Amy,

    Thank you so much for your hard work over the weekend. You showed tremendous character by keeping cool and helping us to make sure everything got done, even during such a busy time. I am glad to know that we can depend on you to stick it out when things get a little hairy, and your exceptional work ethic does not go unnoticed.

    Sincerely,
    Jonathan

    Dear Sam,

    I’m very excited about our new partnership, and I just want to thank you for being a part of our extended family. Please give my best to everyone on your team, as I know that they played no small role in making this deal possible. I look forward to a long and fruitful relationship between our two businesses. Thank you, again!

    Sincerely,
    Jonathan

    Dear Nathan,

    I just wanted to let you know that all of your help with getting (your business) off the ground is very much appreciated. Your support and efforts for our new venture certainly contributed to our success, and I want to thank you for that. Good luck in all of your endeavors. Keep in touch!

    Sincerely,
    Jonathan

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    Survey questions 101: 50+ survey question examples, different types of surveys, and FAQs

    example of business address chnage to customer

    Most know that successful organizations have great customer service.

    And we all know that it is our employees who take care of those consumers who pay the bills.

    I find it interesting when I intereact with an organizqtion and employees are curt, uninformed or simply rude.

    I seem to scratch my head and think, “how can you possibly have a profitable business with employees who chase customers away?”

    Every organization should have a basic expectation for employees to provide good customer service.

    Many businesses will define their standards of service as part of its customer service strategy, and train employees on how they are expected to behave when interacting with customers. This is also known as customer service standards.

    But before we can discuss customer service standards, we first need to identify and understand the different customer groups.

    Every organization has two kinds of customers:

    External Customers:   Those who purchase a product or service.

    For instance, if you own a dry cleaners, the external customer would be anyone who pays for the dry cleaning service.

    Internal Customers:   Anyone within the organization who at any time, is dependent on anyone else within the organization.

    For instance, Call center operators rely on working technology and if their technical issues are not addressed, they have a difficult time doing their job.

    If you operate a call center, the employee who supports the IT function of your office would provide service to the employees who answer the phone.

    For each of these customers groups, there are behaviors that can add to a positive service experience.

    Following are some examples of service standards of behavior that will affect (if consistently demonstrated) great customer service.

    Many of these standards can have measures attached to them for performance appraisal purposes.

    This example can be used as a training tool and should be reviewed with the employee.

    As with many training tools, it is always good to have the employee sign a copy and keep it in their file so there is a record that the expectation was discussed.

    Customer Service Standards Example

    External Customers

    • We will greet our customers in a courteous and professional manner.
    • We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.
    • We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.
    • We will touch base with our customers to update them as to where we are in the process.
    • We will respond to website questions/requests within 24 hours during normal business hours.
    • We will respond to applicants (employee/volunteer) within 24 hours of normal process time to let them know when they can expect completion and any delays that may arise in the process.
    • We will finish our encounters with our customers in a courteous and professional way.

    Internal Customers

    • We will interact with each other in a courteous and professional manner.
    • We will inform our internal customers of normal process time, when they can expect completion and any delays that may arise in the process.
    • We will touch base with our internal customers daily, either by e-mail or phone, to update them as to where we are in the process.
    • We will work to resolve issues with coworkers and other departments by discussing problems directly and working toward agreed upon solutions.
    • We will be considerate, cooperative and helpful to every staff member to assure quality services.
    • We will hold ourselves and each other accountable for addressing inappropriate comments and behavior.

    Telephone Etiquette

    • When at our desks, we will answer the phone within two rings.
    • We will identify ourselves when we answer.
    • We will listen to the caller’s request and assist the caller accordingly.
    • If we cannot assist the caller, we will direct the call to the appropriate person. Before transferring the call, we will obtain the caller’s permission and provide the caller with the name and extension number of the person who will be helping the caller.
    • We will obtain the caller’s permission before placing the call “on hold” by asking and waiting for a response before initiating the hold function.
    • We will end the conversation in a courteous and professional way by thanking the caller. We will wait for the caller to hang up first.
    • We will notify our customers that someone is unavailable by saying, “He/She is unavailable. Is this an urgent issue or may I take a message?”

    Voice Mail

    • We will respond to voice mails within 24 hours during normal business hours.
    • We will update our voice mail greeting, advising callers when we will be out of the office for an extended period of time (1/2 day or longer), informing callers of when we will return and who they may contact with questions (if applicable).

    E-mail

    • We will respond to e-mails within 24 hours during normal business hours.
    • We will update our e-mail notification message when we will be out of the office for an extended period of time (full day or more). We will indicate our expected return date and indicate a contact person (if applicable).

    General

    • We will make our goal to exceed the expectations of all of our customer groups.
    • We will work to anticipate the needs of those we serve by proactively working to meet their needs.
    • We will hold ourselves and each other accountable for our service commitment.
    • We will be conscious of our communication style (ie; audible voice, eye contact when speaking to someone, tone of voice) and communicate in a professional manner.
    • We will make a conscious effort to compliment coworkers when their actions comply with these standards.

    I have read and understand the above Service Standards. I also understand that it is my responsibility to comply with the standards and that my performance appraisal will reflect my compliance.

    Employee Signature:   ______________    Date:   __________

    Tip:  Use weekly or monthly staff meetings to highlight one of the standards. Discuss it and ask employees to give examples of how it can be used.

    Business success depends on the care that is given to all customer groups.  Invest the time to create service standards, and hold employees accountable for adhering to standards. This is a basic management practice that should be incorporated into a structured performance management process.

    What standards of service does your organization adhere to?

    If you would like a copy of these service standards, click here.

    Filed Under: Human ResourcesTagged With: Customer Service Standard

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    Happy, successful customers are the lifeblood of any business. This approach has driven dramatic changes over the years—taking us from a small of individual users and address their concerns, but we always return to.

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