Wishes and Messages

Letter to the customer

  1. Home
  2. Anniversary Wishes
  3. Letter to the customer
Letter to the customer
October 06, 2018 Anniversary Wishes 1 comment

A step-by-step guide to writing a new customer welcome letter for new clients in your business. This also includes helpful pictures and.

(Manager’s Name)

HR Manager

Company Name

Company Address

Date

Dear Mr./Mrs./Ms. (Manager’s Name)

I am writing to your regarding your company’s Customer Service Representative opening. I have been working as a Telephone Sales Executive at Telemarketer Auto Insurance USA for more than 2 years now and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

My duties included making 60 cold calls a day to business and private individuals to solicit sales for goods and services. During my tenure, I implemented a new sales strategy, reducing training expenses by 90% and increased the close ratio by 10% within 3 months.

My experience at Telemarketer Auto Insurance USA has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I have also worked at Parade Hotel as a Front Desk Clerk where I provided information to guests in a 150+ room hotel & trained and supervised 6 new staff members.

I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the Customer Service Representative position. Thank you for your time and consideration.

Sincerely,

Name

Personalize this professional customer service resume cover letter for your own use. Stand out from the competition in your job search with a strong cover letter.

Apology Letter for Customer

letter to the customer

Customer Service Cover Letter

Adapt this job-winning customer service cover letter for your own use.

This customer service resume cover letter is designed to grab the reader's attention and ensure that your application gets proper consideration.

A well written cover letter is perhaps the single most important document of your job search. It will get your resume read and take you forward in the hiring process.

A resume without a cover letter often just gets thrown out, take the time to showcase your enthusiasm and expertise by writing a convincing cover letter for the customer service job opportunity.



Customer Service
Cover Letter




Your Name
Your Address
Your Contact details (phone and email)

Date

Mr Joe Smith
Human Resources Manager
ABC Company
15 South Parkway
Long Island, NY 11551

Dear Mr Smith

I am very interested in the customer service position you recently advertised. I believe I have the necessary qualifications and skills to successfully fulfill your requirements.

As you review my enclosed resume you will see that I have extensive experience as a customer service specialist in the XYZ services industry where I was responsible for tracking, monitoring, reviewing and processing account and market-related data.

I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions.

My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills.

My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction.

Your recent acquisition of XYZ Company has made you one of the biggest companies in this field and I am confident that I can make a positive contribution to your team.

I would welcome the opportunity to meet with you for an in-depth discussion and am available for an interview at your earliest convenience.  Please contact me via phone or email to arrange a time and date for us to meet.

Thank you for your time and consideration and I look forward to speaking with you soon.

Sincerely

Jack Jobseeker

Enclosure

When writing your customer service cover letter address the prospective employer by his or her name. Focus on how your strengths and skills meet the job and company requirements.

Be confident about your abilities and highlight your dedication to excellent customer service.

Your Customer Service Resume

Writing a resume? Use the customer service resume template to develop a well-structured resume.

Customer Service Resume Objective Examples

Entry Level Customer Service Resume

Customer Service Manager Sample Resume

Call Center Resumes

Retail Sales Resume

Customer Service Job Descriptions

View this detailed customer service job description for all the customer service job task and competency requirements.

Customer Service Manager Job Description

Call Center Job Description

Help Desk Job Description

Your Customer Service Cover Letter

Customer Service Manager Cover Letter

What is Customer Service?

Call Center Cover Letter

Customer Service Cover Letter Tips

Customer Service Job Interviews

Preparing for your job interview? Customer Service Job Interview Questions

Call Center Interview Questions

Job Interviews >  Cover Letters > Customer Service

Use the search box to find exactly what you are looking for.

To Top of Page

sample proposal letter to sell products
Farewell message from boss to staff
online letter writing help
Application for complaint
what to write on a sympathy card death
Standard response letter
thank you letter for good hospitality
Thank you note for good job

Business to Customer Introduction Letter

letter to the customer

You're looking to make a great customer service cover letter. But first:

 

You're so ready to be employed.

 

You've spent hours polishing your resume.

 

Now, you need a customer service cover letter.

 

But not just any letter.

 

You need a cover letter for customer service that'll wake and shake the hiring manager.

 

One that'll connect you to the interview like a direct line to the president.

 

In a few minutes, you'll know how to write a customer service rep cover letter like that.

 

This guide will show you:

 

  • How to write a customer service cover letter better than 9 out of 10 others.
  • Customer service representative cover letter samples that get more interviews.
  • Why our customer service cover letter examples will help you land the job.
  • How to start and end a cover letter for customer service so it stands out.

 

Here's a customer service cover letter sample and a matching resume.

 

Want to write your cover letter fast? Use our cover letter builder. Choose from 20+ professional cover letter templates that match your resume. See actionable examples and get expert tips along the way.

 

Customer Service Cover Letter for a Resume—See more cover letter templates and create your cover letter here.

 

One of our users, Nikos, had this to say:

 

[I used] a nice template I found on Zety. My resume is now one page long, not three. With the same stuff.

 

Create your resume now

 

Now let me show you how to do that right in 8 easy steps.

 

The Secret to Every Great Customer Service Cover Letter?

 

A great cover letter for customer service starts with one thing:

 

A proven, effective template.

 

Without further ado, here's one you can copy, paste, and adapt to your own needs:

 

Customer Service Cover Letter Template

 

Tim Alvino

Customer Service Specialist

831 Rasle Road

Alameda, CA 94501

630-756-8994

[email protected]

 

2/20/18

Luca Lindal

Kajo Global

3341 Star Route

Alameda, CA 94601

 

Dear Luca,

 

I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.

 

My 99% positive customer survey results is another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.

 

I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.

 

I would welcome the chance to discuss your customer service goals. I'd love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.

 

Best regards,

 

Tim Alvino

 

PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!

 

There's your job-winning customer service representative cover letter sample.

 

Now let me show you why that sample cover letter for a customer service representative works so well. You'll also learn to adapt it to any opening.

 

Plus, I'll share 10+ customer service cover letter examples to customize your version.

 

In case you’re not applying for an open position, you might want to read this guide and follow up with this one: How to Write a Letter of Interest

 

You can also check how to write a cover letter for call center jobs: Call Center Cover Letter: Sample & Complete Writing Guide

 

1

The Perfect Customer Service Cover Letter Header

 

Here's the easy part.

 

Even entry-level customer service cover letters need the right heading info.

 

Start with:

 

  • Your name
  • Telephone number
  • Email address
  • Date
  • Hiring manager's name (and title)
  • Company name and address

 

You can also add:

 

  • Your job title
  • Your address
  • Links to your online presence (portfolio websites, LinkedIn, and Twitter)

 

Keep it professional with the following tips:

 

Use a professional email address. That means either Gmail or an address from your own website. Also, no [email protected] Just use your first and last name.

 

Don't use your work email. That's bad manners to your current employer, and it's a red flag to the new one.

 

Pro Tip: In an entry-level customer service cover letter, cite transferable achievements. For example, if you were a bartender, you performed multiple customer service duties. Those will transfer to your new job.

 

2

Open Your Cover Letter with a Proper Greeting

 

Who should you address your cover letter for customer service to?

 

Answer: To the hiring manager.

 

Why? Using her name will get her attention like a Salesforce notification.

 

In fact, 84% of hiring managers reject applications that don't use their names.

 

Do a little research to find the name. Learn how in our guide: How to Address a Cover Letter: Sample & Guide [20+ Examples]

 

Absolutely can't find a name? Don't write a To Whom it May Concern customer support cover letter.

 

Instead, use "Customer Service Hiring Team." That's as personal as possible when you don't know a name.

 

Here are some good customer service cover letter example greetings:

 

  • Dear Alice,
  • Dear Ms. Smith,
  • Dear Mrs. Ford,
  • Dear Customer Service Hiring Team,

 

Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.

 

What's the best cover letter format for customer service? The three-paragraph format. Learn to nail it here: Cover Letter Formats: A Complete How-To Guide [10+ Examples]

 

3

Write a Catchy Opening Paragraph

 

I'll be blunt.

 

The first sentence of your customer service representative cover letter is crucial.

 

That first sentence will get your letter read or trashed.

 

Do it right, or you'll be shunned as surely as a robocall.

 

Look how that's done (and not done). Check out these two sample cover letters for job applications in customer service:

 

wrong

I am writing to apply to your customer service job posting. I've enclosed my call center resume. As a customer service professional with 4+ years of experience, I think I'd make a great fit for this position.

 

That's not as bad as a telemarketing call, but it's not great either. It basically says, "I've done this job and here's my resume." It'll put the hiring manager to sleep.

 

Compare it to the next of our customer service cover letter samples:

 

right

I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with your quest to increase customer retention. Why? Because in my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average for 150 reps.

 

That customer service cover letter example is better than a Jabra headset. If you don't get the job, the hiring manager has troubles.

 

Pro Tip: Not sure how to start your entry-level customer service cover letter? Cite a great achievement. Haven't got one? Talk about the employer's needs, or mention something you love about the company.

 

Even with great customer service cover letter examples, starting yours can be a teeth-gnasher. See our guide for help: How to Start a Cover Letter: Sample & Complete Guide [20+ Examples]

 

4

Explain Why You’re The Perfect Customer Service Candidate

 

Picture it:

 

You've got a new job and a whole new group of friends.

 

Best of all, you've got a fat paycheck.

 

How did you do it?

 

By listing all your best qualifications in a cover letter for customer service?

 

No.

 

The last thing you want is to make a cover letter that's a mirror image of your resume.

 

Hiring managers don't like that.

 

Instead, show how you can help the manager.

 

Check out the customer service cover letter examples below. They both target a job that needs good customer survey results, cross-selling, and upselling.

 

right

My 99% positive customer survey results are another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.

 

Wow. The hiring manager can feel her job getting easier already.

 

Of course she'll read your resume with interest now.

 

But don't follow the next of our customer service representative cover letter examples:

 

wrong

I've done a lot of customer service work. At On Point Electronics, I was responsible for outbound calls and handling inbound calls. I was in charge of a Zendesk terminal, and had to handle complaint resolution. I was also tasked with building customer loyalty.

 

That's like a busy signal. It's got no measurements of how you performed at any of those tasks. Worse, it doesn't fit the job offer.

 

Pro Tip: You don't have to be a customer service ninja to impress the hiring manager. Just spend a little time brainstorming your flashiest achievement.

 

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

 

Are you writing an entry-level customer service cover letter, or a cover letter for a customer service internship? You may feel like you don't have enough experience. Don't sweat it. Our guide shows how to write a great internship or entry-level cover letter and get the interview: How to Write a Cover Letter For an Internship [+20 Examples]

 

5

Explain Why You Really Want This Customer Service Job

 

What's the #1 thing the hiring manager cares about?

 

Whether you can help her meet her needs, right?

 

Not exactly.

 

The hiring manager doesn't just want a skilled customer service rep.

 

She wants an engaged one. One who's driven to work hard. One who'll stay at the company a long time.

 

So, prove that in your cover letter for customer service representatives.

 

To do it right:

 

  • Mention a goal shown in the job ad
  • Say why that goal excites you
  • Remind the manager how your experience can help.

 

The two customer service cover letter samples below show how.

 

right

I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.

 

That's better than a coupon for free merchandise. It shows you "get" the hiring manager. It also shows how you can be her hero.

 

She'd have to be a little nutty not to hire you. That's not so with the next of our customer service cover letter examples.

 

wrong

I'd really love to get this job. I think I'd be great at it, and I'll work very hard for you.

 

Do you believe that applicant? The hiring manager won't. Without some kind of measurement, it's like saying you're a fast runner. Really?

 

What races have you won? What's your time in the 100 meter dash? Your cover letter for customer service representatives needs details.

 

Pro Tip: How long should a cover letter be? Short cover letters are usually best. That means less than 300 words, and just three paragraphs.

 

Wondering how to explain employment gaps in your customer rep covering letter? Want more great cover letter tips? See our guide: 35+ Successful Cover Letter Tips, Advice & Guidelines (With Examples)

 

6

Make Your Offer in the Closing Paragraph

 

You've got a great customer service cover letter so far.

 

It shows you understand the employer's needs.

 

It proves how you can fill them.

 

Now it has to make an offer, just like in a customer service cross-sell.

 

These two entry-level customer service cover letter examples with no experience show how:

 

right

I'd welcome the chance to discuss your customer service goals. I'd love to show you how my 99% customer satisfaction score from waiting tables at Cheesecake Factory can translate to customer service excellence at Kajo Global.

 

That's not "Please give me a job." It's "Let me help." It shows innate customer service qualities.

 

The next of our entry-level customer service cover letter examples is like a hang-up:

 

wrong

Let me know if you'd like to interview me. My contact information is at the top of this letter. Thank you for your time.

 

What's wrong with that entry-level customer service cover letter example?

 

For one, it's not customer service oriented. It asks for something, rather than offering something.

 

Also, it's cliche. "Thank you for your time" is almost old enough to vote.

 

Pro Tip: Not sure what to offer in your cover letter for customer service call centers? Look in the job ad to see if you can spot the greatest need. Failing that, Google "customer service KPIs." You'll find example measures you can offer to improve.

 

Need more help writing your customer service cover letter ending? See our guide: How to End a Cover Letter: Sample & Complete Guide [+20 Examples]

 

7

Use the Right Formal Closing

 

It's easy to end a cover letter for customer service advisors, right?

 

The problem is, it's also easy to do it wrong.

 

Here are some examples of customer service cover letter closings:

 

Examples

 

  • Thank you,
  • Best regards,
  • Sincerely,
  • Kind regards,

 

After, add a line space, then your full name.

 

Want to double check your resume? See our guide, complete with a great customer service resume sample: Customer Service Resume: Sample & Complete Guide [+20 Examples]

 

Pro Tip: After you send your resume and cover letter for customer service, follow up! An email in a few days can put you top of mind, after the manager has forgotten about you and moved on.

 

Do you even need a cover letter? See our guide: Do I Need a Cover Letter? Are Cover Letters Necessary in 2018? [+Tips]

 

8

Why Adding PS to Your Customer Service Cover Letter Can Get the Interview

 

The best customer service cover letters will use all the tips and tricks above.

 

But there's one more hack that can connect you to the job like a successful inbound call.

 

It's "PS."

 

PS draws the eye like a magnet. Put it after your closing, and the hiring manager is guaranteed to read it.

 

Put a great achievement in it, even if it's not strictly relevant to the job description.

 

The last of our customer service cover letter examples shows the way.

 

Example

 

PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!

  

Hey, that's cool! You won an award at your last job. That's a great PS in a cover letter for customer service. Why?

 

Because even a hiring manager who only plans to glance at your letter can't help but read it and get curious.

 

It'll hook the job like a trophy trout.

 

Pro Tip: Don't just send a customer service cover letter PDF or MS Word file. Cherry-pick the best bits and paste them into your email cover letter. See this guide for help: How to Email Your Resume to Get More Job Offers (Examples)

 

Don't miss a trick. Use our handy checklist guide: What to Include in a Cover Letter (15+ Examples & A Complete Guide)

 

Key Takeaway

 

What's the most important tips for how to write a great cover letter for customer service?

 

  • Make it personal.
  • Use the hiring manager's name. Show you understand her needs like a great customer service rep should.
  • Even in an entry-level customer service cover letter, prove how you can meet those needs.
  • Finally, explain why you want this customer service job. That way, your new employer will have faith that you'll work hard, and stick around.

 

Do you have questions about how to make a good customer service cover letter? Want to share an example of a customer service cover letter that worked for you? Give us a shout in the comments and we’d be happy to reply!

Learn how to write effective thank you letters to your customers that will show them how much you value their loyalty.

Small Business Thank You Letters Don’t Have to be Hard, See These 5 Samples

letter to the customer

Sample Letter #1

Copied!

Dear (name):

As Manager of Doe Catalogs, I would like to personally welcome you as a new advertiser.

Jane Doe, your customer service representative, has told me about you and your firm, and we are anxious to assist you in achieving your advertising objectives.

I love greeting new clients because it allows me the opportunity to describe the Doe Catalogs philosophy. Our years of success are due to this philosophy, which includes helping our clients meet and exceed their sales objectives.

We at Doe Catalogs give 110% to all your service needs. Anything less is not good enough. This means that on every advertising campaign we give you more than you expect and pay for. By consistently going the extra mile, we have created successful campaigns that work and a loyal clientele. In this same manner, we hope to earn your confidence and continued business.

I look forward to personally meeting you.

Sincerely,

Sample Letter #2

Copied!

Congratulations on your recent real estate purchase. You are another fortunate family taking part in the American dream. We are pleased you have chosen Doe to handle the remodeling and maintenance of your apartment complex. Our associates are licensed contractors with 30 years of experience in real estate maintenance. We have assigned John Doe to take care of your account. Please feel free to contact our office at 555-5555 at any time and we will immediately take care of any problems. Again, thank you for choosing Doe.

Sample Letter #3

Copied!

Thank you for selecting Doe and Associates to file your taxes this year. Our firm has provided tax services for over ten years and has built a reputation of integrity and efficiency. Our accountants have many years of experience and stay current with all new tax laws. We are dedicated to providing you with the most thorough and up-to-date service possible.

We hope that you will feel comfortable turning to us for any of your accounting needs now and in the future. Please feel free to call me during business hours throughout the next week at 555-5555.

Sample Letter #4

Copied!

We are pleased to welcome you as a new customer of Doe Office Supply. We feel honored that you have chosen us to fill your business product needs, and we are eager to be of service.

As you know, we carry everything your office may need. We have a great variety of products to choose from, all at competitive prices. We have a complete line of stationery and business cards for new business owners like you, at a discount of 20% for initial orders.

We would be happy to visit with you at your convenience to discuss your office supply needs. Just call us at 555-5555, or come by any time between 9:00 a.m. and 6:00 p.m., Monday through Saturday. When you come in, we would like to present you with a 2019 desk calendar as a token of our appreciation for your business.

Thank you again for your choice of Doe Office Supply to fill your office supply needs. We look forward to a long and successful association.

Sample Letter #5

Copied!

Just a short note to express our gratitude for your business. We have served the community's advertising needs for 20 years, and we hope to serve yours for 20 more. I am here to make sure that we are meeting your needs. Call me if there is ever any question about something we have done or something we can do for you.

Sample Letter #6

Copied!

Welcome to Doe long distance service! Doe is America's fastest growing and most innovative long distance company. We are dedicated to providing you superior service, competitive rates, and unequaled incentives.

Our friendly, knowledgeable customer service representatives are standing by to explain our additional services and to assist you in getting the most from your telephone service. You may call us toll free at 555-5555.

Your complete satisfaction is our first priority! We are delighted that you are a Doe customer and look forward to serving you.

Sample Letter #7

Copied!

We hope your stay with us will be a memorable one. Our staff is dedicated to serving your every need. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact our 24-hour front desk. To give you more information about our hotel, please pick up the blue guest information book located in your room.

Again, we at the Doe Hotel realize you had a choice, and we are glad you chose us! Thank you for your patronage and enjoy your stay.

Sample Letter #8

Copied!

Welcome to our family of fine patients. We want to take this opportunity to let you know how pleased we are that you have chosen our office for your dental needs. It is our privilege to serve you and to provide you with our best possible care.

Should you have any questions or concerns regarding your dental health, please do not hesitate to call us for routine information during business hours or for emergency care after hours at 555-5555.

Related Articles

Related Resources

Guide to Write This Letter ❯

Craft the perfect Customer Service cover letter by customizing our downloadable sample below. Save yourself some time by using our custom cover letter.

letter to the customer
Written by Akigul
Write a comment