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Received in good condition
July 23, 2019 Anniversary Wishes 5 comments

Thank you for the very nice service. I have received the package in good condition! I will recommend your webshop and service. Till next time.

While you are in the hospital: If possible, first bring your complaints to your doctor and nurses. Be as specific as you can and ask how your complaint can be resolved. You can also ask to speak to a hospital social worker who can help solve problems and identify resources. Social workers also organize services and paperwork when patients leave the hospital.

If you are covered by Medicare, you can file a complaint about your care with your State's Quality Improvement Organization (QIO). These groups act on behalf of Medicare to address complaints about care provided to people covered by Medicare.

Typical complaints QIOs handle are getting the wrong medication, having the wrong surgery, or receiving inadequate treatment. You can also find your QIO by calling 1-800-MEDICARE.

If you get an infection while you are in the hospital or have problems getting the right medication, you can file a complaint with the Joint Commission. This group certifies many U.S. hospitals' safety and security practices and looks into complaints about patients' rights. It does not oversee medical care or how the hospital may bill you.

To find out what other patients had to say about their recent hospital stays, visit the Hospital Compare Web site. You'll find answers from patients about how well doctors and nurses communicated, how well patients' pain was controlled, and how patients rated their hospital.

If you are discharged before you're ready: This is a big concern for many patients because insurers balk at long hospital stays. Talk to the hospital discharge planner (often a social worker) if you don't think you're medically ready to leave the hospital. The discharge planner will take your concerns to the doctor who makes this decision.

If you are covered by Medicare or by a Medicare managed care plan, you can file an appeal about a discharge while you are still in the hospital. You should get a form from the hospital titled "An Important Message from Medicare," which explains how to appeal a hospital discharge decision. Appeals are free and generally resolved in 2 to 3 days. The hospital cannot discharge you until the appeal is completed.

When you get your hospital bill: First, ask your doctor or the hospital's billing department to explain the charges. Find out how the hospital handles complaints about bills, and make your case. If you still have questions, you should contact the Medicare carrier that handles billing issues for your Medicare program.

You can also call 1-800-MEDICARE about billing questions. Make sure you have the date of service, total charge in question, and the name of your doctor and hospital.

Even with this information, it's not easy to be as assertive in a health care setting as it is in an auto repair shop or restaurant. But it's a smart move that can help you get the quality care that you deserve.


Note: Excerpted/updated from a 2009 AHRQ Advice Column by Carolyn M. Clancy, M.D.: How to Complain--and Get Heard!

Fast delivery and goods received in good condition. Yet to test it out.

How can I complain about poor medical care I received in a hospital?

received in good condition

Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. This template is free to download and use.

According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision.

It’s the single most important agreement your e-commerce store needs to have as it can affect your retention rate.


What is a Return/Refund Policy

A Return and Refund Policy is the agreement where you inform customers about your policies regarding returns and refunds.

It usually includes the following pieces of information:

  1. How many days they have to return a product
  2. How will they receive the refund (credit or replacement)
  3. If you offer refunds for digital products or in-app purchases
  4. Who pays for shipping to return the product
  5. And so on

Why use a Return/Refund Policy

The “Return and Refund Policy” Generator will create a custom policy for your ecommerce store.

Most e-commerce stores should have a Return or Refund Policy. This includes retail stores as well.

Customers must be informed about their rights to refunds. This “policy” is the page where businesses inform customers about their policy on return and refunds.

The Policy is part of the 3 legal agreements your e-commerce business should have:

  1. The “Return and Refund Policy”. Use this agreement to inform users about your policy on returns and refunds.
  2. The “Privacy Policy” agreement. This is required by law.Use this agreement to inform users about your privacy practices and what kind of personal data you collect from users.

    If you collect any kind of personal data from your users (e.g. email addresses, first and last names), you’re required by law to have this agreement.

  3. The “Terms and Conditions” agreement.This is optional but recommended. Use this agreement to set the rules and guidelines for users when they register an account with you.

    You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.

Wikipedia defines “returning” as:

In retail, returning is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, exchange for another item (identical or different), or a store credit.

Most countries industry regulations require stores (even digital stores) to have this kind of policy.

eBay’s help pages mention that stores with return policies published online will sell better. However, eBay requires all stores to have this policy:

We’ve found that items with clear return policies typically sell better than items that don’t.

What to include in Return/Refund Policy

Download Return/Refund Policy template. It’s free.

Your Return Policy or Refund Policy should include at least the following sections:

  • The numbers of days a customer can notify you for wanting to return an item after they received it
  • What kind of refund you will give to the customer after the item is returned: another similar product, a store credit, etc.
  • Who will pay for the return shipping

If you sell digital products, the Policy should include the following sections:

  • If you offer refunds on digital purchases
  • If you offer refunds in limited cases, e.g. download link wasn’t working

The best Policy you can have is the simplest one. Here’s what a policy based on the above tips will look like:

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

The U.S. store of Apple has a more detailed return & refund policy:

It covers these sections, but its full policy on sales and refunds is more detailed:

  • Standard Return Policy
  • Ship your item back to Apple
  • Refunds or Exchange an item
  • Return a gift or Gift refunds

IKEA says that “It’s ok to change your mind” on their U.S. store return policy:

IKEA’s policy covers:

  • In Store Purchases
  • Online or Phone Purchases and Mattresses “Love it or Exchange it”

The Returns & Refunds page of Amazon is more comprehensive as it groups everything into 3 sections: Returns, Refunds and Exchanges.

Amazon can connect the account users used to make a purchase to their Refund Status dashboard, users can check their refund status by following a few instructions once they are logged into their account.

Examples of Return and Refund Policies

The “Return and Refund Policy” Generator will create a custom policy for your ecommerce store.

Download Return/Refund Policy template. It’s free.


FiftyThree’s Pencil has a 30-days refund policy: customers can buy the product, try it and if they are unsatisfied, they can return it within 30 days. FiftyThree will offer either a refund or a replacement.

FiftyThree doesn’t have their Return and Refund Policy named like this, but it’s called a Pencil Guarantee instead. It specifies the exact terms in which returns and refunds are processed:

  • Customers have up to 30 days to ask for a refund
  • A Return Merchandise Authorization (RMA) must be requested
  • The serial number of the Pencil must be verified first
  • FiftyThree will pay for any shipping involved (with exceptions)
  • Refunds are credited back to customers’ Visa, MasterCard or American Express credit/debit cards

While the 30-days refund policy is available on the Pencil’s product page, the “Pencil Guarantee” page is placed in the footer, but only available if the user clicks on the link named Legal first:

And then clicks on FiftyThree’s Shop Guarantee:

Calm the Ham

Calm the Ham’s policy on returns and refunds is available if the user clicks on the “Shop Policy” link from the footer:

Calm the Ham’s Return and Refund Policy is very simple:

If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item minus shipping costs.

Calm the Ham


Greats places their Return and Exchange Policy in their Terms of Use page, but their footer also has a Returns or Exchanges link that might confuse customers:

Their Return and Exchange Policy details what does a customer must do to return a product within 21 days of purchase:


ThemeForest sells digital products and they place their policy on returns and refunds in the “Envato Market Terms” page:

Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under Australian consumer law or other relevant consumer protection laws.


The Envato Market Terms page is linked from the footer of their website:


The Booking.com iOS mobile app doesn’t have a separate policy on refunds, but their policy on refunds depends on the policy of refunds of each hotel chain that has listed on Booking.com.

Booking.com owns the platform, but the policy on refunds depends on the hotel. This is specified in their Terms and Conditions page:

Sometimes cheaper rates are available on our website for a specific stay at a property, however, these rates made by accommodations providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.



WizzAir lets you search and buy flight reservations through its mobile app. WizzAir doesn’t have a Return and Refund Policy like most e-commerce stores would, but their General Conditions of Carriage page is informing customers about their rights to refunds.

The “General Conditions of Carriage” document is the agreement that each user must agree to in order to buy a ticket through WizzAir’s mobile app:

  1. User selects the flight’s price and must click I accept in order to continue
  2. If user clicks Read terms, the user can read the linked legal agreements (including its General Conditions of Carriage)
  3. The “General Conditions of Carriage” is embedded from WizzAir’s servers:

Download Return/Refund Policy Template

The “Return and Refund Policy” Generator will create a custom policy for your ecommerce store.

Download the Return & Refund Policy Template as a PDF file or Download the Return & Refund Policy Template as a DOCX file.

You can also download this Return & Refund Template as a Google Document.

This template is free for download. It includes these sections:

  • Returns. Inform users how many days they have to return the product and in which conditions: same package, and so on.
  • Refunds. Inform users how will they receive the refund for the product: credit on their credit/debit card or on the same original method of payment they’ve used.
  • Shipping. Inform users who will pay for shipping.

This article is not a substitute for professional legal advice. This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice.

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received in good condition


Nicki Larrabee 12/26/2015, 08:33 AM
Very attentive. Fast response to order. Fast shipping. Thank you!
Mark09/28/2014, 10:58 AM
I found the experience very helpful and informative.
Dale09/22/2014, 02:22 AM
Goods were received as promised. There was a problem with the order. It was taken care of very quick.

John Hanlon09/15/2014, 10:45 AM
Great selection of products across the board. quick and easy ordering with great pricing. Knowledgeable and helpful people on the phones. My order came on time and when promised. RV Plus will be my go to source when looking for parts.
Larry08/31/2014, 11:15 PM
Very glad you had an obsolete suburban switch in stock - saved me a lot of work - Prompt service and reasonably priced - and my water heater works again!
lyndash08/25/2014, 03:43 AM
thanks for our door slide, came on delivery date, and yes we would come back again and shop at your store. Thanks again.
Andrew Holloman08/14/2014, 07:07 AM
Prior to ordering, I asked whether I could change my analog thermostat to digital without replacing the relay box in ceiling, and after asking me a couple of questions about my AC, they said yes. They were correct. Very quick shipment, great prices, excellant service. Will definately use them again.
Shannon08/01/2014, 07:51 PM
Very fast service and good products. I will definitely shop here again!! Thanks!!
David in NC 08/01/2014, 10:26 AM
Awesome price on item needed , fast shipping and arrived a day earlier than scheduled .
Don C07/29/2014, 01:13 PM
thanks for the quick service. very satisfied
Steve07/28/2014, 06:22 AM
Received my order in a prompt manner, and in excellent condition. Great company.
Janie07/18/2014, 04:09 AM
Very easy transaction. Quick delivery. Item received was as described.
steve greenwood07/10/2014, 06:51 PM
thanks for the quick service. very satisfied
Steve L07/08/2014, 08:42 AM
First class company! My product arrived way before the estimated shipping date! I would highly recommend this company and I certainly will give them my future business!
Nancy07/07/2014, 06:53 PM
Very fast shipping. Product works great. Will order again when the need arises. Would recommend this company to others.
Jerry Leikwold07/06/2014, 06:59 AM
Fast, efficient service in supplying a missing part from my Husky Centerline hitch package. Received part within 3 days. Thank you
Charles06/26/2014, 09:00 AM
Received exact product that I ordered. Shipping was very fast. Easy transaction. THANK YOU!!!!!!!!!!!!!!
Denise06/22/2014, 10:01 PM
Had the part we needed, shipping was very quick, totally satisfied.
richard06/20/2014, 07:34 PM
first class service,very happy with ever thing.
dan ciarcia06/16/2014, 07:01 AM
Easy Payment and Quick Shipping - I got the part right away and it as the right part. good experience and will use them again.
Steve06/15/2014, 03:59 PM
Perfect match for halogen light and extra lens.
Fast shipping. I will use you again!
Jim06/07/2014, 08:14 AM
Great catalog. Prices and shipping are excellent. Items delivered on time.
John06/03/2014, 12:54 AM
Good prompt service. Web site needs tweaking. When zooming in on a product size doesn't get any bigger than original. Could have been the product I was looking and ordered.
Joseph 05/30/2014, 03:36 PM
I ordered a Coleman thermostat for a two stage heat pump. It is an exact match for the original and will install it this week. Great service and price. I noticed many of the reviews complained about the shipping cost, well, the price was low enough to be cheaper than any of the other sites. Good job.
David05/04/2014, 10:53 AM
Needed a couple of parts very quickly. Searched online for the parts and found your website. Never heard of you before but as of now you have a lifelong customer. Your service, price, delivery was excellent. I'll recommend you to anyone. Thanks
Adams04/18/2014, 10:50 AM
Colleen04/18/2014, 08:54 AM
Fast service and got exactly what I was looking for!!! website is user friendly!!! thanks!!!
Spence04/15/2014, 11:03 AM
Had what I needed and fast shipping!
3M04/15/2014, 10:37 AM
All I ordered works perfectly and was a reasonably priced and I am thankful to them for all their help and speed in shipping
Chuck Taylor04/13/2014, 03:52 PM
Found the pump I needed at RV Plus when everyone else told me that they never heard of it. As far as the rep that took my order he was very helpful. I only wish other rep's from other companies were as helpful. I will also order any part that I need from RV plus.
Jim K04/12/2014, 06:36 PM
Had my order in 3 days. Fast shipping and everything in order. Very happy!
Brett04/12/2014, 07:09 AM
The product arrived right on time and was exactly what I ordered.
Jim B04/11/2014, 07:19 AM
Ordered fittings for my water system on my boat as my local boat supply house doesn't carry the flair-it fittings. Received order in a timely manner. Will use RV Plus in the future.
Rick04/05/2014, 08:37 AM
The order was quick and accurate, great customer service. Will order again from you.
Janet03/31/2014, 01:02 PM
My order arrived fast and was perfect. The parts fit well and we just like my originals.
Keith03/31/2014, 09:18 AM
Found exactly what it needed and shipping was great!
Bob Nestor03/29/2014, 08:10 AM
Great price, fast shipping and they had exactly what I was looking for.
Alan Teepe03/28/2014, 12:34 PM
Product shipped fast, all of the parts fit could not be happier.
david gebo03/28/2014, 07:47 AM
quick delivery, correct products, easy purchasing process.
DJ03/25/2014, 12:19 PM
Very fast processing and shipping. Item worked well for putting it on a camper 25 years old, thanks again.
Bob03/23/2014, 12:20 PM
Sent a email to ask a question about the item I wanted to buy and got an answer quickly. Item was shipped fast and it worked correctly. (I also saved money) Will use RV Supplies again.
Rocky03/21/2014, 11:08 AM
Great price, cheaper than other RV stores for the same product
john reardon03/16/2014, 06:33 AM
The prices are very good and would recommend the only thing the shipping was high for plastic parts
w e turley03/15/2014, 08:26 AM
rcvd part in timely manner......now my online rv part store
Carlo Alario03/13/2014, 11:00 AM
top arrived really fast. Good prices for the standard RV affair
Joe B.03/11/2014, 11:04 AM
Friendly service and material was as expected.
Tom R.03/04/2014, 12:13 AM
Got the exact product I needed and shipped fast !
Reba03/03/2014, 12:23 PM
Provides hard to find items at a reasonable price, fast delivery, will shop this company first when looking for repair parts.
Allan Lindsey03/03/2014, 10:01 AM
I needed a part overnight and they made it happen!!
Delbert West03/01/2014, 11:44 AM
Fits perfectly. Speedy delivery. Thank you.
gene booher03/01/2014, 09:35 AM
Fast correct and as described"
Mike H02/27/2014, 10:18 AM
great product selection and fast shipping
Barb02/26/2014, 08:59 AM
Had what I wanted. Arrived quickly. Will shop on your website again.
LSC02/20/2014, 12:22 PM
Products arrived ahead of schedule and in good condition. Price was better than Amazon the second time I ordered. We ordered one light to see if it was all that was claimed and liked it so much that we ordered enough to replace all lights in the trailer. We are glad that less power will be used since we dry camp a lot.
jim02/16/2014, 10:27 AM
had items.......fast delivery...will use in future!
Larry Huddle02/16/2014, 07:45 AM
Service, Shipping & Customer Service was GREAT!!!!!!!!!!!
I made a mistake and purchased the wrong item number. Contacted customer service by email and got a very prompt reply to return the item for full refund. This is a RVPlus is a Class Act company. Will definitely be used in the Future. On my favorite seller list for sure.

Thanks again, Larry
steve greenwood02/13/2014, 05:35 PM
customer service was excellent. super fast delivery
chris02/12/2014, 06:10 PM
fast shipping, item was as described. will do business with you again if the need arises.
Joan02/11/2014, 03:00 PM
I found drawer rails I couldn't find anywhere else, thanks!
Richard Mahoney02/11/2014, 07:34 AM
It came quickly and fit in perfectly.
Lloyd Waters02/08/2014, 10:37 AM
Thermostat was just what I needed and you had the best price along with reasonable shipping
Craig Huntsman02/06/2014, 06:18 PM
Paul Boller02/06/2014, 08:02 AM
Excellent product and great pricing in consideration of what others charge for LED products
Robert S.02/03/2014, 09:16 PM
Excellent Service! Great prices and Super Fast Shipping. Saturday delivery.
Terry 02/03/2014, 02:17 PM
ordered on day and got it the next! Excellent service and product.
Carol Anderson02/03/2014, 07:50 AM
Ordered one item with standard shipping and it arrived in three days! Excellent shipping.

Received in good condition. Posted on April 15, April 15, by uber. Posted in happy. Post navigation. Recommended · Nice service.

Acknowledged Receipt of Goods Template

received in good condition


Safety Storage Centre Customer Testimonials

Don't just take our word for it, read what a few of our customers have to say:

Like the technical advice sheets, these were the main reason for purchasing from you.

10th Dec 2016

Goods received ok thanks. I put in a request for a faster delivery which was accepted and carried out. Excellent service. Will be using you again.

Mr Andrew Wood
27th Nov 2016

I was very impressed with the ease of ordering, the email updating of the stage of the order, and the speed of delivery. If I should ever need any items similar to the one I bought, I would not hesitate to use your company again. Thank you.

Barbara Dean
31st Oct 2016

Very good service. Always room for improvement, but I will use your services again if the need arises

M. Miliunas
24th Oct 2016

My order arrived safely, thank you. And thank you for this very polite e-mail - it made me smile!

Natalie Cain
26th Sep 2016

The safe arrived on Friday as promised. I will need to find muscles I don't know I have yet just to carry it home! It's a big ol' thing, isn't it? Thanks again, for all your help in buying the right box.

D Harding
31st Aug 2016

Our order arrived in good time thank you very much.

T Burgess
30th Aug 2016

The service was excellent and everyone I spoke to was friendly and very helpful and informative. Thank you very much!

27th Apr 2016

will recomend the site to all my friends anyone else that's looking for safes and cabinets thankyou again

8th Apr 2016

Fantastic service, site & products. Well worth buying from, thank you very much for excellent delivery and product.

8th Apr 2016

thank you for a quick and faultless experience shopping on your website

Mr E, Essex
31st Mar 2016

Thank you so much for all your help on Monday! You have no idea how reassured you made me feel! Because I work in a Customer Service environment every day, I'm very aware of standards of Customer Service in other organisations and without doubt yours is first class. The safe is everything it should be too! Once again, many thanks,

Mrs A, Hants
31st Mar 2016

Goods were received in good time and in good order

Mr B, Manchester
30th Mar 2016

Thank you - yes we have received the order and are extremely happy with the storage chest

Mrs J, Manchester
30th Mar 2016

thank you, our order arrived the next day & in good condition - a very simple straight forward order site - very pleased with our purchase and the cost of it and we would certainly use your selves again.

Mrs H, Notts
28th Mar 2016

Feedback comment - good site!

15th Feb 2016

What a quick service! I was quite taken by surprise at the speed from order to delivery. Well done Safety Storage Centre.

Rosie Braine
23rd Jan 2016

Competitive price considering that I like to keep my transactions as local as possible,spoke to a young lady by the name of Emily very pleasant and a credit to your company

21st Jan 2016

Thank you for your excellent customer service.

18th Feb 2015

You supply great products and a great service, thank you both very much.

1st Apr 2014

the service was very good no complaints.

1st May 2013

a pleasant shopping experience

Miss Nicola B.
4th Mar 2013

excellent help on the phone.

20th Feb 2013

Received safely thank you - excellent service

Dr. Andrew C
6th Feb 2013

Very easy to use site with good product information

J. Jarratt
14th Jan 2013

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If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.

received in good condition
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