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Thank you all for your quick response

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Thank you all for your quick response
July 13, 2019 Anniversary Wishes 1 comment

Right. The RESPONSE is a noun, so it's a prompt reply. If you want to thank them for the ACTION, you can say "Thank you for replying so.

Winsteps and Facets User Comments and Customer Support

User Comments

Thank you so much for your great help. You are a life saver. I ran the analysis. It worked. Analyst with a special Facets requirement, August 2018

Many thanks, Mike � that did the trick! We�re Mac users and so have one PC just for WINSTEPS and Sawtooth Software since they don�t run on the Mac (without an emulator, which we don�t want to install). Site administrator with a Winsteps-Excel problem, July 2018

"Thanks Mike! Yes I actually tried this last night and it worked! I really appreciate you getting back to me. Research Director, April 2018

"Thank you so much for the prompt reply. I corrected my specification file according to your comments and now it works well. I really appreciate your help." Analyst new to Facets software, June 2017

"Enormously helpful and very kind of you to take the time to help. .... I find it incredibly satisfying to be able to get something like this working! It also makes a crucial contribution to the project I'm working on." Analyst with an item-scoring challenge, June 2017

"Thank you for taking the time to respond. Your guideline proved to be enormously helpful, as it completely resolved the issue. (I took two key words from your response and searched the Winsteps manual on them, thus providing even more helpful material on the subject.), Long-time Winsteps user needing technical assistance. March 2017

"Facets: Downloaded and running beautifully on 32bit Windows XP in VirtualBox 5.1.8 on my MacBook OS X Yosemite 10.10.5." Australian Lecturer, November 2016

"Thanks Mike. That was brilliant. I knew you would have an answer almost intuitively. By the way the Chicago Cubs curse has been broken, hooray!" Analyst (and Cubs supporter) with computational paradox, November 2016

"Great! Thanks Mike:-)! You saved my day! I spent hours and could not figure out where it went wrong...I cannot believe that I overlooked the ";"..." Researcher with insoluble(?) problem, September 2016

"Thank you so much! This makes sense. I will try it out and let you know if I have any further problems, but I'm sure this will fix it." Analyst using Facets, July 2016

"Hi Mike--worked perfectly--bug squashed! Thanks again, ..." Long-time Winsteps analyst, December 2015

"Easy! Thank you, Mike...thanks for supporting us guys in the trenches with that incredible mind of yours! :)" Winsteps user with a "unit" problem. October, 2015

"The" Facets program downloaded and runs successfully, and it is proving easy to use. The Eckes book is an excellent companion to the software." New analyst. July 2015

"Great! Thanks heaps for your reply Mike. Didn't know that I could save output as csv files. Thanks for that." Analyst with a data-formatting problem, July 2015

"Ich will jetzt Winsteppen. (I will now use Winsteps.)" Analysts at William Boone's Winsteps workshop in Germany, May 2015

"Thanks so much for your explanation. I'm deeply grateful for all your guidance. It really helps me a lot." Analyst struggling to make sense of a Facets analysis, May 2015

"Thank you so much for your swift reply! This worked PERFECTLY!" Analyst who wondered "Is this possible? Have I painted myself into a corner?", January 2015

"I will give it a go. I can't tell you how comforting it is to know that there is always an answer to one's question when they work with Winsteps. When I was debating which software to purchase, this was one of the reasons why I chose Winsteps." Analyst facing a nasty item rescoring and weighting challenge, January 2015

"Great suggestion, Mike...thank you!! You are like a wise general, always ready to help us guys out there in the trenches. You are much appreciated! :)" Paper author. December 2014

"Wonderful additions to tables 23.x, Mike! What a time saving feature! The correlations of the measures resulting from different item subsets are even disattenuated! What a guy! You are a treasure, a jewel! Thanks so much." Long-time Rasch analyst. September 2014.

"Thanks you so much Mike, you are awesome--I was struggling with this calibration for the entire day and still didn't figure it out. I really appreciate your help!" Commercial analyst with a response-scoring problem. February 2014.

"It works! Awesome, Mike! Thanks so much!" Analyst needing assistance using Winsteps with an early version of Excel, November 2013

"PS: I truly appreciate your replies, guidance, and dedication on this forum. I know of no other expert so willing to share his expertise! You are a rare and exceptional individual. :-)" Forum participant with technical questions. July 2013

"Wow! Works like a dream, thank you!" Graduate student with an anchored analysis, July 2013

"And it must be said that" Facets is cracking some problems we had not previously been able to resolve properly, so it is being very useful indeed." Analyst with a large, complex dataset. June 2013

"Thank you so much for your cooperation. I really appreciate it. I was lost without Winsteps." Psychometrician installing software on a new computer. June 2013

"I am stunned by the promptitude and kindness that you helped me with. Great. It works. Now I can concentrate on my modeling." Graduate student up against a thesis deadline. June 2013

"Thank you so much for your help. I changed my data accordingly and managed to run the test and even produce the graph you attached." Education Professor, March 2013

"Yes, great. Thanks so much. I love the anchoring idea and have never understood it until this week. This opens up a whole new world for me. "Analyst, January 2013

"You just made my day! I did suspect that the answer to our prayers might be straightforward, but this was a pleasant surprise. I do appreciate your willingness to help, and hope I will get an opportunity to buy you a beer or something. "Psychologist with a tough measurement challenge, November 2012

"I am a student of University in Trier (Germany) and met Dr. Boone in the class for statistics. I think the program "Winsteps" is great to understand and is easy to work with." Student, November 2012

"I like to add that your PCAR [Principal Components Analysis of Rasch Residuals] has been really helpful in the confirmation of groupings of items we formed based on our qualitative understanding of the construct. In a few cases it has shown interesting contrasts we had not anticipated." Long-time Rasch expert, March 2011

"Thanks Mike, everything is working fine now. I appreciate the sample output, it helped me diagnosis a programming problem in the syntax." Analyst implementing a less-familiar option, January 2011

"Works great now, thanks!" Researcher who reported a bug in Winsteps, December 2010

"Thank you so much for the advice and sequential steps needed to execute the process. Thank you for writing back so quickly - wasn't entirely expecting to get a reply at all but figured it was worth a shot. And thank you for helping me breathe easier already. Look forward to taking courses with you in the future." Ph.D. student, July 2010.

"Thank you so much for your reply. I tried it, and I got perfectly same results with my contractor's. Your support is much appreciated. " Research administrator, March 2010

"Thanks very much - it loaded and worked. Thanks for all your energy on this - keeping it up for so long takes commitment. From what I can tell, it's more a passion than a business - and passion can wear out. This is a needed area. Consider this an "attaboy" with admiration." Long-time Rasch researcher, February 2010.

"Your even, good humored, and always helpful responses continue to impress me. It makes me proud to be associated with Rasch researchers." Response to a suggestion, February 2010.

"You do well on after sales service!" Prominent Rasch expert, June 2009

"Great, your recommendations worked fine." Researcher with an awkward analytical problem, June 2009.

"The batch = yes command worked like a charm for closing the program automatically! You were a super big help. Thanks 10^6." Researcher calling Winsteps from R, May 2009

"Thanks again for making that change to program several versions ago. It's been a life saver." Researcher on a CAT project, July 2008

"Thanks for your prompt reply. I'm going through the Help section now, which is amazingly comprehensive!" Medical researcher, June 2008

"Perfect. I'll try it out. This will be a big help for our test development." Item bank builder, June 2008

"Thank you for responding and sending me the [lost] password. All's well. I used Ministep in the meanwhile. Its been a lot of fun helping my students analyze their test scores with Ministep and Winsteps." University Professor, May 2008

"I am just happy to finally find something that appears to be working well." Research Scientist with a challenging data-analysis problem, May 2008

"The new module was successful, thank you. BTW I love this feature of Winsteps; it's really cool!" Manager, global professional services firm, March 2008

"Thank you very much! - to quote the US golfing cliché, "You da man!" - also, thanks for the suggestion of .... - hopefully, that will speed things up significantly" Large-scale number-cruncher, March 2006

"Not only does it help, it is EXACTLY what I needed to know. Thank you!" Analyst with a technical question, February 2006

"Super quick response and exactly what the doctor ordered! Many thanks!" Puzzled analyst, January 2006

"I am internally [eternally?] indebted to you for the help you've given me. I don't want to sound melodramatic, but you've got a heart of gold." Researcher on a government project, January 2006

" ... if Mike's words are not gibberish, they are awfully close." Casual observer, December 2005 (The biggest challenge we face is communicating ..." Arthur C. Clarke)

"Thank you so much for your help. I have been working on the scoring today and it has worked! Thank you for your time." Postgraduate student, November 2005

"Thanks for the quick reply. We got it straightened out in a few seconds once we knew where to look. Our end of the year analysis is so dependent on Winsteps that it's comforting to know that we have such a great resource for help if we need it." Certification professional, November 2005

"Thank you for your constant support! I continue to be completely amazed and delighted with your responsiveness and willingness to keep 'pushing the envelope' of usefulness for Winsteps." Research Director, Testing Organization, September 2005

"Thanks for getting back to me so promptly. I have downloaded the revised version of Facets and I will re-run the analyses tomorrow with the new convergence specifications and check the output as you suggested." Researcher, Australia, May 2005

"Thank you very much for your assistance! I was able to straighten everything out and it looks much better now. " Research Associate with a variable mapping problem, December 2004

"Winsteps - Dichotomous Rasch software with good graphing features." The MQM Virtual Lab Statistical Software Library, Michigan State University affiliate, December 2004

"Once again thank you for your generosity in guiding two novices through this area." Paper authors new to Rasch analysis, December 2004

"Thank you very much for your extremely helpful and detailed response to my questions! I appreciate your time and effort in responding." Research Assistant, August 2004

"Thank you for your great software and the even better support!" Researcher in Germany, July 2004

"I'm glad to be able to do research using FACETS and report on it at our conferences. FACETS is a great tool, my thanks to you." Industrial psychologist, June 2004

"Thank you! (once again) It worked perfectly, of course." Very experienced researcher, May 2004

"Thank you very much for your support. I appreciate your promptness and expertise at getting to what I needed." Certification Board Psychometrician, April 2004

"Thanks so much again!! This was exactly what I needed!" Test Analyst for a U.S. State, April 2004

"Thank you. That did solve my problem, and thank you for getting back to me so quickly!" Project Director, March 2004

"Yes, Table 2.12 is exactly what I need. Thank you so much for your help." Self-described "recent convert to Winsteps", February 2004

"It worked. Thank you for introducing such a nice feature into WINSTEPS." Analyst working for large New Jersey testing company. February 2003

"I just used the SPSS input and control file creation feature for the first time. I really needed it as I was under some pressure, and did it really come through!" Senior scientist, November 2003

"That is great, thank you! I truly appreciate all your help." Employee of major test publisher, November 2003

"Thank you! Thank you! Thank you!" Analyst under time pressure, September 2003

"Thanks again, Mike. Now I can confidently move forward with my dissertation!" Doctoral candidate in a medical specialty, August 2003

"Many thanks to your ALWAYS swift and correct replies! It worked!" Psychology Professor, August 2003

"Your rewriting of the program [instructions] worked! I thank you so much." Student struggling with Bigsteps, August 2003.

"Thank you very much for your quick reply. I downloaded the new version and it went very well. Thank you so much. Now I can present my study at the coming conference. I appreciate your kindness." Japanese researcher, August 2003

"I will let you know if there are any more problems. I ran the new program and everything went the way it should. Thank you for your help. Again, I appreciate your prompt replies." Researcher who discovered a bug in a rarely-used Winsteps option, July 2003

"Your response is cold, direct and insensitive. Provide a better explanation!" Student, June 2003. (Sorry, we do the best we can.)

"Count me among your new aficionados! I'm an educational researcher at the University of .... who is working ... on a federally-funded center related to ..." May 2003

"Thanks to you we were able to accomplish our objectives in producing the report and distributing in time for some important ... meetings." Data analyst, May 2003

"Thank you for your quick response. Seems like your response covered my questions, I'll get back to you if not." Workshop participant, April 2003

"We are working on a poster of the history of the AMPS for the Rasch symposium to honor Ben [Wright]. I dug out the first FACETS analysis you did on the AMPS -- 7 raters, 4 tasks, 3 people -- hard to believe that we now have about 85,000 people, 8000 raters, and 83 tasks [rated on 16 motor and 20 process skill items] !!!! All you have done to enable us to realize this incredible outcome has meant so much over the years!!!" Anne Fisher, AMPS Developer, April 2003

"Thank you so much for your help. I really appreciate it." New York "Facets" User, April 2003

"Outstanding! Thanks for your help." Research Director, April 2003

"Eureka! Thanks Mike, that really helps!" Researcher, March 2003

"Thank you very much for your time and help...this makes sense and helps...I'll keep you posted on my progress!" Ph.D. student, March 2003

"What a relief -- an easy fix! Thanks very much for your quick reply. Cheers." University Professor, March 2003

"Thank you. Your support, stewardship, and championing of your software, and Rasch measurement in general, are second to none. Again, I thank you. Your replies tonight have been exceptionally timely and helpful." Certification board psychometrician, March 2003

"Whenever I run analyses using Winsteps, I am amazed by the program's functionality as well as the knowledge and skills you put into the program. It is very user-friendly and comprehensive!" Medical researcher, October 2010

Customer Support

Winsteps and Facets are complex statistical measurement packages. New features are continually being added, but backward-compatibility to earlier versions is also maintained. For Winsteps and its predecessors, this goes back to 1985. For Facets to 1987.

Winsteps and Facets are both Windows-native software packages, taking advantage of many of the user-oriented features of Windows. But, for "production line" analysis, Windows can get in the way. Accordingly Windows features can also be bypassed.

All this means that there can be a somewhat steep learning curve during your first two or three analyses. Rasch theory can be an unfamiliar way to conceptualize your analytical problems. The program user interfaces are more complex than "point and click", though more "point and click" features are continually being added.

Consequently, the entire software manual, called the "User Manual", is in the program Help files, together with plenty of example data sets.

Customer support is also available free by email. Most problems are solved by means of a line or two of explanation regarding Rasch theory or program operation, a simple suggestion, and a reference to a section in the software Help file. If the problem is due to a program bug, then a "fixed" version of the software is provided free by download as soon as possible, and a work-around is suggested until that time.

Response to most emailed questions is provided within 24 hours, usually by Mike Linacre, the software developer.

Mike Linacre uses the software himself to analyze real data. He also monitors the professional literature looking for useful new ideas and approaches to incorporate in the software. Suggestions and requests from users are frequently the source of new software features.

Go to Top of Page Go to Winsteps & Facets home page

Concluded. Congratulations, Chelsie and Matt!: The batchelor Australia - 2019: Rasch Measurement of Romance

Questions, Suggestions? Want to update Winsteps or Facets? Please email Mike Linacre, author of Winsteps [email protected]

"I just want to thank you for all of your Interlibrary Loan efforts. My articles " Thank you so much for your help and also for your quick response. It is definitely .

Saying Thank You – Formal and Informal Ways to Say It

thank you all for your quick response


Say „Thank you“ and leave a positive impression! Show your thanks when opening or closing your email. It is very common practice to begin the email with a ‘Thank you‘ sentence which is sometimes very important if you want to set the right tone and keep a good business relationship with the reader. Indeed, thanking is a great way to make your email more polite and personal.


Thank you for your email reply dated dd mm yyyy.
I would like to thank you for your time and co-operation in this matter.
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We appreciate and see the value in having these updated on a regularly basis.
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I would like to thank you and your staff for the assistance provided during the assessment.
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I would like to take this opportunity to thank you and your colleagues who assisted during the review for all the preparation, help and co-operation provided. We appreciate the effort that went into coordinating the audit and it was a pleasure for us to work with you and your colleagues.
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We would be grateful if you could pass it to relevant colleagues to ensure that your business is aware of this information.
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Thank you for the update and duly noted.
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Sincere thanks once again for your assistance – highly appreciated!
Looks like we’re back in business and everything looks to be working now – so a big thanks for your all your help!
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thank you all for your quick response

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  If you have any need for generating data-based charts and graphs - you really need to take a look at a site / product dotnetcharting.com. They have written a very cool tool which allows you to connect to a database, pull down data into a datagrid and then generate a chart or graph from about 30 different choices. Pricing is pretty reasonable, and taking a look at some of the available graphs - they make [competitors] etc. look like etch-a-sketch.   

  Thank you very much for your timely response.    

   I think it's very safe to say, hands down, this is the most impressive demo I've ever seen, in over 13 years as an IT Professional!  

  I love your Product.  I had evaluated others prior to getting to yours. Some Less Expensive, and others that were a LOT more expensive.  Yours has turned out to be the Best for what I am doing.   

  Thanks for information. It's really great how simple your control can be used, when you know the right way.   

  I'm amazed at the simplicity of this program but its amazing capabilities. Good job!   

  Thanks for the quick turn around.  Your quick response to my inquiry is yet another impressive feature.   

  Thanks for your quick reply. ...this is the second time I have requested information and you have been very quick to reply. I will purchase the chart software tomorrow and I am just amazed at what it can do.   

  I would first like to start off by saying I think your product ROCKS. This is one of the best packages I have seen, and have recently purchased  the product.   

  I think the product is the most versatile and best looking I have come across - especially for the price. I am intending to use it to show the status of all our production lines on a live intranet.   

  Thank you very much for the quick reply   

  You have a good product.   

  Thanks for a great product, we have used it for development for three-four days and have already decided to abandon [competitor] for dotnetCharting.   

  Great. Thanks for your prompt response.   

  Thank you very much for making such an impressive product!   

  BTW, congratulations on an EXCELLENT product... we remain quite pleased with it - one of the best development investments we have made!   

  I appreciate your quick response. Thanks.   

  Thank you for your prompt reply.   

  let me commend you on an excellent charting product - I have spent a great amount of time evaluating different charting tools, and yours is best in terms of a price per feature ratio.  I love the look and feel of the charts!   

  Thank you very, very much for making that change.  Everything works exactly as advertised and you have a happy customer.  I hope someone makes *your* day today.  Best of luck in the future.   

  Oh we love you guys. Absolutely amazing product by the way!   

  I'm interested in purchasing the .netCHARTING control from yourselves after a successful test and demonstration to my boss's.  The control has gone down a treat with a slick look and feel compared to other controls out there.    

  Thank You so much!! It is very appreciated!   

  Thank you very, very much!   

  ...being the lead developer here - I can safely say that your product is without doubt, one of the best programmatic charting solutions I have ever tried...   

  This is excellent news and many thanks for your very prompt reply (considering the time zone difference!).   

  Your charting product looks fantastic   

  Thank you for the information (very fast).   

  Thanks for the appropriate and immediate reply.   

  Terrific!  I really appreciate this!   

  Thanks for your quick response!   

  Thanks again for your help and flexibility.   

  Thank you for your prompt reply!   

  Thank you very much indeed for your extremely fast response!   

  First of all - great charting component. :-)   

  Thanks very much for your prompt response.   

  I have just spent the last week fighting with one of you competitors charting products.  I have just achieved in a few hours what I haven't managed to achieve in two days using [competitor].   

  Many thanks for your help with this.   

  Thank you for your support and help.   

  BTW, I recently did a comparison of .netCharting vs. [competitor] for my new project, and you guys win hands down for ease of use!     

  Thanks for your kindness and service helping me in this project. I'm a very pleased client of yours and appreciate very much your service level.   

  Thank you VERY MUCH [for your] very very prompt response!   

  Most of the rest of the Charting programs were built with people using them in Design mode, NOT the runtime building that I have to have.  I was NOT able to control through code their Charts and get them to do what I needed in a easy Manner.  Yours work fantastic in the runtime environment that I use. Your Documentation is a lot better than most out there also.   

  I have been looking for a charting tool that satisfies my needs for quite a while. I have to say that .net CHARTING is the easiest tool to work with and the results look amazing.   

  First off, great product! It's easier for me to create web based charts for management using your product than getting them set up in excel.   

  Perfect.Thank you. Love the product, keep it up.   

  Great response. Thanks for the help. Your product looks great!!   

  NB: The last update looks great - especially the minimum time to specify before temp files are deleted and the new gauges.   

  We love the product and are at least purchasing 1 server license.  I was playing with the [competitor] components, and your product is much friendlier and versatile.   

  You rock, that is exactly what I needed! Thanks a million.   

  Again, a really wonderful product. It really helps me create great analytic tools and visualizations. Thank you for your good work (and support).   

  Thanks for all your support, while we were evaluating your trial version. We purchased a server license and already it is gaining popularity within the department.   

  Thanks very much for your help, and I really like this tool, it is the best I have seen [compared] to all the chart components we have researched.   

  Thanks for the quick response!!!!! Great product....keep it coming!   

  It works like a champ.       

  I will no doubt be making a purchase due to the great support and a very robust product.   

  I must congratulate you on the amazing product. I am starting to evaluate it on a new project for a client in Southern California, and I am amazed by quality and features. I am sure I will be recommending it to my clients in the future.   

  Many thanks for all your efforts, the results are fantastic!   

  We're pretty sure we're going with your package for a web project me and some friends are working on, its by far the best out there.. nice work.   

  Thank you for the quick response. Your product is absolutely amazing.   

  I am an ex-[competitor] user that needs to draw a spline curve on the web. I have downloaded your software and was easily able to do that. I also like your pricing. We only have a need for a spline curve, and [competitor] would cost at least 6 times more than your package, not to mention that the people at [competitor] are a bunch of pompous [gentlemen].   

  I recently purchased the chart control, and it's absolutely awesome.  The speed, flexibility, professional look, all that stuff is just great.   

  I have received your help mail with an answer for my query (previous mail). This speaks volumes about your support to customers. Thanks for the same.   

  ...I must say that your product is prime !!   

  Just a small note to let you guys know that I'm 100% happy and satisfied with dotnetCHARTING. It's very apparent that there was A LOT of hard work and thought put into this DLL. Great job!   

  ...I'm pretty darn excited about your product.   

  Our department recently installed a demo version of dotnetcharting and we found the quality and the speed of rendering of the charts quite astounding.   

  You guys did a fantastic job with this component.  I literally said "WOW" when I saw the first chart on my ASP.NET page because of the attention to detail, the glass effects.  I was "WOW"ed once more when I realized that the Chart could automatically group my data by week, month, quarter, etc.  I used to have to write all these charts separately.  Two hours after downloading a trial, I now have sales, revenue and customer activity charts using live SQL data.   

  To be the best charting component, it must be low price and easy to use. dotnetCHARTS has both in an object design that actually pays attention to Microsoft .NET Design Guidelines.  This deserves respect from me.   I can see now why [competitor] and [competitor] are nervous.    

  I really appreciate the extra effort!  I will not hesitate to recommend your products to my colleagues in the industry!   

  By the way, we find your product is very easy to use and meets all of our current needs.   

  Thanks so much. We were really impressed with the evaluation version and look forward to using it.   

  Thanks.  You guys are quick.   

  That's perfect! I appreciated your help with this.   

  I saw your website and I'm impressed with what your .NetCharting control can do.   

  I must congratulate you on the amazing product... I am amazed by its quality and features.   

  ...it's by far the best out there.. nice work.   

  Many thanks for all your efforts, the results are fantastic !   

  Thank you for the quick response.  Your product is absolutely amazing.   

  I recently purchased the chart control, and it's absolutely awesome.  The speed, flexibility, professional look, all that stuff is just great.   

  Thanks for the quick response.  This is a great product.   

  Excellent! The chart looks great!   

  I have to say I'm very impressed with your product.   

  Thanks! This product is very cool.   

  When looking for complete charting solutions, I must admit that I was very impressed with the package that you offer.   

  Thanks for taking the time to answer these questions.   

  Really an awesome product you have.   

  It's great to see your product, absolutely impressive indeed.   

  Your tool is absolutely incredible!!!   

  Thanks a lot.  Also I just wanted to mention that this seems to be an awesome charting component as far as functionality and looks.  I'm just experimenting with it at this point but so far I've been very impressed! I've been searching for something like this for sometime and this is superior to anything else I've seen.   

  Great stuff by the way, I'm creating demo's for a client right now...   

  I have now produced quite a few nice charts and am impressed by the tool.   

  Wow, I didn't expect such a fast reply!   

  I'd like to thank you and your team of developers for coming out with a great charting tool.  We are very pleased with its performance, and great look.    

  Thanks for the quick response. It worked perfectly fine! You guys have created a very impressive software!   

  I always thought you guys made great looking charts. Making it available to us standalone devs was a smart move. Good job.   

  That is quite impressive customer service.  Thank you for letting me know.   

  Thanks for all the information. You have been very helpful... this is an excellent product and will save me much development time.   

  thank you very much for your excellent product, and keep up the good work.   

  That was the answer I was hoping for!! Thanks again for your assistance.   

  I decided to try your charting component out of total frustration with one of your competitor's products.  I've been using your charting control for about a week now, and I think it is awesome!   

  BTW The charting tool is great, lots of possibilities, fast and results in great looking charts.   

  We have been using dotnetCHARTING for over a year now and love it!   

  Thank you for your support :-) The new key works "like a charm"   

  Thank you for working with us - and for a great product!   

  Ok - thanks for the quick reply - have a good day.   

   Thank you very much for your prompt reply!   

  Thank you.  Your support has been great!   

  First off, let me say that you have the best product on the market!   

  Your chart visuals are stunning!   

  That was quick! ... Many thanks for such a quick response.   

  Great service! - thanks a lot   

  Thank you very much for that immediate comeback.   

  Thank you for your prompt response.   

  Thank you for the quick reply!   

  I'm impressed with the quality of your graphics and specially the ease of use.   

  Thanks very much. Love the product.   

  Thanks a lot. Your customer service is simply great!   

  Hi; we're [Microsoft] using your product for a bunch of our websites (on one server) and love it!   

  Thanks for your help and quick responses. We love your charting tool!   

  We have evaluated many charting controls and feel that yours is the best option for our new web-based offering.   

  Thank you very much for your prompt response.   

  It worked! Thank you for all the help on this issue.   

  I was able to make very attractive charts quickly and was impressed with the controls   

  Perfect everything works fine now. Thanks!!   

  Thank you for your speedy response.   

  Thanks, you have been wonderful in support. Cheers.   

  Thanks for the quick response.   

  We intend to use your software to develop charting applications for our clients as we have found it to be the best .NET charting tool available in the market.   

  Thanks for the prompt response.   

  I have been experimenting with .net Charting and find it extremely  powerful and easy to use.   

  Got it - thanks a lot!   

  Thanks a lot, you're great!!! Have a nice day, CIAO from Italy!   

  Thanks a lot for the quick response.   

  Thank your for your efficiency   

  Also congratulations on an awesome charting tool ... money well spent.   

  I received this and appreciate your assistance in resolving this issue so quickly. Thanks again.   

  Great report system!   

  From what I have seen on the site, your graph outputs are far superior to anything out there.   

  Excellent. Everything is working now. Thank you very much.   

  Wow, fast response. I haven't even finished looking at your site!!! :)   

  Excellent - I really appreciate your understanding and continued  excellent product and service!   

  Thanks for working with me on this and your quick responses.   

  Thanks for your prompt service.   

  Thank you for the quick response.   

  Thanks a lot. Your graphic software has helped introduce some nice eye candy to my work.   

  Thanks for your help and a great component.   

  Thanks much for all your help. It is working beautifully now. Thanks again.   

  Many thanks and great product      

  Thanks a lot for your help. Your Support is excellent.   

  I'm a current customer (web-based charting) and love your product.   

  Thanks for the quick response previously, greatly appreciated.   

  Thank you so much!!!   

  Thank you so much for the quick response   

  Many thanks for your prompt response.   

  Fast! Thank you!   

  I just wanted to say what a great product you have. I've been playing with the demo version for a few days, and it really does an amazing job.      

  Thanks for the speedy support!   

  thank you for the prompt response.   

  Your product produces great looking charts and graphs and is very easy to use (the sample code behind your chart gallery is amazingly useful!).   

  Many thanks for your prompt assistance!   

  It is very important to us, we used your Radar plots already in 2 projects. You have the most beautiful radar plots of all components I looked for on the web.   

  Thank you.  BTW - we are very pleased with your application.   

  Thank you! That worked for us. I appreciate your help.   

  I would like to thank you for your quick response to our issue. We appreciate the work you have done to resolve this.   

  Appreciate your speed of turnaround and accommodation...   

  Just so you know, your customer service is great and very responsive. We understand that from time to time mistakes do happen, and we really appreciate the care you have shown in helping us to resolve this problem.   

  we are extremely satisfied with your product.   

  Awesome! that worked, Thanks I love your product BTW!      

  Thanks for the fast response.   

  We were looking at some components, and yours is definitely the nicest one.   

  The support is great.   

  Thank YOU! Thank YOU!!   

  Wonderful! Its working as it should - thank you for all the back and forth, much appreciated.   

   Special thanks for your great work on this product - its amazing in its possibilities.    

   Thank you for all you have done for me.    

   Thanks for your prompt reply. 

   Thank you, thank you very very much.  

   Thank You very much, we appreciate your flexibility in this a bit unusual usage scenario.  

   Thanks for the extremely quick reply!  

   Hi and thank you for your fast answer. ... BTW, Great product!  

   Thanks for your help. You have a great product.  

   Thank you for your quick response  

   Dear Support team, Thank you so much.  

   It's working now, thank you so much! I guess I didn't download the server  version.  Have a great day.   Thanks a million for the very quick response   Wow... ::jaw dropping:: This must be the fastest response I have received ever (and I have been in this business for 15+ years). Congratulations on that!   Greatly appreciated and thank you so much for your prompt support. Keep up the good work :)   We love your product.   Thank you very much - nice to see that the speed of your support is as high as the usability and quality of your control. Keep up the good work!   

 Once again, your service is MUCH APPRECIATED, very timely!!! Outstanding.   

 Great job! Your product and your support. The benefits for SO many citizens, nonprofits, etc. are beginning to be realized, having considerable positive impact, much in part due to your product(s) priced right, easy to use, visually appealing, etc etc etc. Thank you.   

 That was it! Thanks -- this is great stuff -- thanks for the speedy reply.   

 Great!! It works now. Greatly appreciated and thank you so much for your prompt support. Keep up the good work :)   

 Thanks! The chart is looking great now. Just what I needed, and I really appreciate it! Keep up the great work and support.   

 Thanks for your help, it worked a treat.    

 I've sent a few questions your way, and you are always prompt with your responses. We're very happy with you and .netCharting! Thanks for all your help!   

 We recently purchased .netCharting Enterprise Edition. Your product is excellent. It has really saved the day!   

 Thank you very much. This works perfectly fine with us. We never thought this could be achievable with dotnetcharting, and you proved us wrong.   

 That's done the trick and dug me out of a hole. Much appreciated.   

 BTW you guys have the best software support yet!   

 Thank you so much for your help. This is what I was looking for. You guys have great customer service!   

 I recently found dotNetCharting, and I must say, this is one of the best charting suites I've seen. I'm putting together a dashboard, and the simplicity and power of dotNetCharting really helps.

Thank you very much for your swift response and fix! I have been out of the office all day and I have only just got back to find that there had been a problem and you Thank you again for the quick reply and the excellent service in general.


thank you all for your quick response

In business digital communication like emails is the most common communication of all. It allows businesses to interact and conduct cross border business therefore opening up many opportunities for professionals. Unfortunately many times professionals who are not natively English can be misunderstood and come off as harsh and abrasive making it difficult and unpleasant to work with them. If this is by no means your intention using different ways to express thanks in an email can go a long way in making people open to what you’re about to say next or what you’ve said before.

Sending an email can also reveal cracks in your speaking ability which otherwise would go unnoticed, so, if you’re language learning these responses should be your go to for a number of situations.

10 Methods To Send A Thank You Email

1. Thank you for your feedback

Have you just been contacted about something? Or has someone taken the time to respond to your initial communication? Even if that response isn’t favourable saying thank you is still the best course of action. Many times you may vehemently disagree with something especially if it were negative. But taking time to write a short email expressing your thanks is a great way to show you’re polite, well mannered and handle criticism. This may not be the best response if the person is praising your work. You may want to use another phrase that truly conveys your appreciation and gratitude.

2. Thank you for bringing this to my attention

If someone has taken the time to point something out to you this is by far the best response. You could start your message with a professional greeting like ” Good day” followed by this message and what next steps you’re going to take, perhaps even asking for their help or ideas to improve the situation. For example Good Day James, Thank you for bringing this to my attention. We have been working long and hard to improve our websites uptime and performance, your patience and understanding in this regard is appreciated.

3. Thank you for contacting me/ Thank you for getting in touch

This is a great relationship building response, especially “thank you for getting in touch”. Often times professionals take communication for granted but it shows that you appreciate their time and you value your professional relationship. But be aware that these expressions are best suited as a response after a long break in communication. It would look really odd to any native if you emailed each other only yesterday and this is your reply. However if you had a verbal interaction or face to face communication recently this response is perfectly reasonable.

4. Thank you for your prompt reply/response

Sometimes in business communication people can take days if not weeks to respond, even when it’s an urgent or pressing matter. It’s understandable to expect a delay especially since people are busy but when someone responds quickly expressing thanks should be your go-to response. Do it in the opening sentence so they know their effort isn’t going unnoticed. You can use prompt response instead of prompt reply but they mean the same thing.

5. Thank you in advance

This sentence is best used in anticipation of something and sounds less demeaning than an outright demand. Once again it’s a great way to show that you value your communication and that you’re not being condescending or forceful. Remember, the person on the other end doesn’t know what tone you’re using. But this sentence doesn’t and cannot undo a very rude or abrasive tone throughout the email and can if used incorrectly sound facetious. It’s best to use this at the end of an email that was already upbeat and positive in nature instead of at the end of a complaint or barrage.

6. Thank you for taking the time to meet with me

If you’ve just completed a business meeting, presentation or pitch this is the ideal response. It shows the recipient you understand that their time is valuable. It’s also a great way to start a dialogue about a follow up or a way to nudge them to close the deal. It’s really amazing what starting an email with gratitude can do for your professional career. You could show that you’re awaiting their next move or response by adding “I look forward to your follow up” or something similar.

7. Thank you for your consideration

Have you just been for an interview or pitched something to a business professional, this is the best time to say thank you. You can use this sentence before or after your initial communication. If you’re sending out your CV or resume or portfolio to land job interviews you can also use this as a closing statement, but always address the sender by name so it doesn’t seem like you’re using a template.

8. Thank you for attending to this matter

Let’s say you were the person who had an unpleasant experience and someone took the time to ensure your issues were resolved this is the best way to express gratitude and thanks. Really in this email nothing else needs to be added and it could be as simple as a formal greeting, followed by this expression and lastly signing off. Where you don’t need to say anything else don’t feel like you have to. Short and to the point emails are common in business so long as they’re grammatically correct and still professional in nature. You could also use “Thank you for your attention to this matter” but this should only be used if all the previous communication was very formal.

9. Thank you for this information

When you’re working on a project and you’ve requested that someone conduct research or provide you with specific information, once they have don’t take it for granted. Respond. Show them that their work is being appreciated, it’s only the decent thing to do. Even if the requested information is part of their job description it doesn’t mean you can overlook being appreciative. This is where having an expression like this would really come in handy.

10. Thank you for taking time out of your day to[help me]

Another excellent method of expressing gratitude. This sentence can really show team members that you notice their hard work and value their time. These days people aren’t that forthcoming in expressing thanks for minor things like time. You’ll soon realise that by using these expressions your colleagues, team members and even other business associates are more likely to reciprocate.

Different ways to say thank you

You can swap out the “thank you” for any of the following:

1. I appreciate your [help in this regard]

2. Your [attention to this matter]is greatly appreciated

3. I’d like to express my gratitude for [your timely response]

Words like appreciation, gratitude and grateful are all great at replacing thank you. It’s really best to rotate between thank you and these expressions so people don’t think you’re using a template to respond and it shows that you’re actually taking time to type a response. Not to mention that it shows you have a great command of the English language. Replace the sections in square brackets with a more appropriate phrase that has to do with your particular situation.

Respond like A Native English Speaker

An email is not an essay, you should keep communication succinct and to the point. Also don’t use many verbs or adverbs in your thank yous. Thank you sir for your kind cooperation isn’t how natives speak. Thank you for your attention to this matter is much better. It’s not rude to mention the person by name if you’ve met them before or if they’re referring to you by name. Instead it could help make you more acquainted with the person and make doing business with them easier.

When A Simple Thank You Isn’t Enough

If a simple “Thank you” isn’t enough send a gift like a gift card as a way to express your gratitude. Giving gifts or bringing attention to an employee or coworker during a meeting to express your thanks shows that you really mean it and you’re not just saying it. If you’re overjoyed or really taken aback but appreciative of a colleagues or team members help, you can open your email with a thank you and sign off with a message of thanks as well.

Learn Business English

Business English and professional English is not the same as your day to day communication. If you’re communicating with a friend via email all these aforementioned responses would just sound weird. The same goes for using casual responses in a professional setting, they may not sound weird but disrespectful. So why not get professionally and dedicated training on how to use English professionally and learn English in our business course. Find other exciting ways to say thank you and the do’s and don’t of professional communication amongst other topics covered by this course.

Thanks again for reading this blog post.

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Re: THanks for your quick response - much appreciated. All your playlists appear to be there, are you logging in with your Facebook details?.

thank you all for your quick response
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