You can't spend all your time writing thank you notes, after all. For support during a difficult time – Was someone there for you when you were.
When helping Survivors of Terror, ATZUM is not alone. We share this privilege with our supportive friends, donors and partners. We cherish this encouragement and support which enables us to make a difference in someone’s life.
We have limited means and a great many needs to fulfill while helping the many Survivors of Terror who touch our lives.
Our assistance is crucial, leads to positive change and recovery, and is appreciated by those we help. Below are some of the recent thank-you notes we have received.
April 8, 2014
Just want to say thank you
Dear donors and devoted workers of ATZUM,
I wish to thank you for the support and help you provided, for your dedication, attention and open-minded thinking and for your readiness to help with very prompt response to requests. When Yakira heard, in addition to other needs, I had no telephone, though it was not her responsibility to do so, she volunteered to help me with this.
As I begin my studies in the rehabilitation program of Bituah Leumi, my financial situation prevents me from purchasing a laptop computer for my studies. When I turned to you for assistance, you immediately agreed and did your utmost to provide it as quickly as possible. All this was done in order to make things easier for me and point me in the direction of the light at the end of the tunnel.
Thank you for opening this door of opportunity, which is a huge step for me, and for giving me strength to persist and succeed. Thank you for everything, with blessings for a Happy and Kosher Pesach,
March 3, 2014
Shalom to the ATZUM’s education fund.
I wish to express my heartfelt gratitude for your help in financing my studies. This assistance is for us a warm and bright ray of light representing good and caring people who are attentive to the plight of others. Being that our needs are many, this aid helps us greatly. May you beblessed for your careful consideration and decision to understand and us in our endless struggle to manage the household and provide for the needs of our family.
With thanks and blessings, M and E C-Z
Dear ATZUM and Bridges to Israel,
I want to thank you from the bottom of my heart for your help. I am currently learning mechanical engineering at Shenkar College in Ramat Aviv where I hope to succeed despite all the difficulties.
My family’s misfortune was that our father was killed when I was an infant. He was on his way to work in Tel Aviv when a terrorist from Gaza got out of a taxi and began stabbing people. The terrorist continued to stab other people which delayed their getting immediate medical treatment. My father and another man bled to death.
Now I am putting all my efforts into succeeding and bringing nachus to my mother. Thank you for all your help to our family.
Dear ATZUM and DIVOTE,
From our hearts to yours-
Thank you for the assistance you have offered to Z (age 16) to join an after school sports program.
I thank God for your being sent to help us. Your caring gives us strength.
With blessings and great feelings of gratitude.
E.F. (Her older son was grievously injured in Moment Café, Jerusalem 2003)
May 24, 2010
Dear Divote, Mrs. Cheryl and the South African community,
My name is R.S., Mother of I., age 10, K. age 8, and E. age 4. We want to thank you DIVOTE, (Mrs. Cheryl) for your generous help. With your assistance, my children are able to go to camp this summer. Thank you.
Today 24/5/2010 would have been my husband’s 33 rd birthday.
I am L. I., a first year student of education, and want to express my thanks and my deepest appreciation for your profound contribution in providing financial assistance for me to help with school. Your assistance was gratifying for . me and my family, who have a heavy economic burden in our house, and our mother who has a deteriorated physical and mental condition because of horrors caused by severe terror attacks she experienced a number of years ago.
All this contributed to a situation which caused the postponement of my education and personal advancement. Despite all the great difficulty, I decided it is time to focus on my personal needs and my future.
I chose the education profession because of the very significant impact to society.
I am at the beginning of this journey and will be busy for four years!
Hilda, Bridges to Israel and to ATZUM my gratitude to you with appreciation for your kindness.
I thank you and cherish you.
Thanks from the heart,
A letter of gratitude for your generous donation
I wish to express my sincere gratitude for your generous assistance to my university tuition fee, and tell you a little bit about myself.
I am 27 now, and nine years ago I lost my father in a terrorist attack in Amman, Jordan. This event left my mother, my brothers and I stunned and hurting. Moreover, the family’s financial situation, which was not good to begin with, has deteriorated.
I grew up in Ra’anana, a small city 20 Km. from Tel-Aviv. I completed my army service after five years as an officer in an elite intelligence unit. These days I am a 3rd year student at Tel-Aviv University. I am currently studying for LL.B. at the faculty of law with the cumulative score of 91, and for a B.A. in economics at the school of economics with the cumulative score of 95. In addition, I’m a “legal guide”, a Project of the Faculty of Law at Tel Aviv University in which third-year students teach first-year law students basic tools for dealing with the legal world. Furthermore, last year I took part in another faculty project in which law students teach law in junior high schools.
Today, my sister, my brother and I study in universities and try to overcome this tragedy. Your generous donation was an essential support for paying university tuition fees and helped me to keep on with my life.
I would like to thank you from the bottom of my heart for your generous caring and giving. So that you will understand the importance of your act, I would like to offer you some background to help you understand how your generosity helped in my long recovery from my mother’s murder.
My name is R. and I am married with three small children. My mother was murdered when I was 22 years old and my eldest child, Sapir, was two years old. My second daughter was born just after the funeral. Because of my mother’s death, my life changed from one extreme to the other. I moved houses to be close to the rest of the family and help them all both physically and emotionally. Eight years later I am working to move on, self improve and build a better career as a cosmetician. I enjoy this and hope it will bring me some additional fulfillment.
With your incredible kindness your incredible kindness, I am now able to fulfill my dream and finish school. Throughout all the classes these past years,I have been worried about how I would raise the money for the books and supplies, and you were sent like an angel.
Your generosity is not just about the money, it’s about the emotional kindness and the strength you have given by believing in me. There are no words to describe my feelings when Karyn told me about your incredible assistance.
I bless you with all the goodness in the world.
Dear Atzum and Naomi of The Good Peoples Fund,
I want to thank you for all your amazing help. I am studying at the Rimon music school. Part of my studies requires that I write music and projects on special computer programs. I was unable to afford the necessary computer or piano for this.
Because of your generosity, I am now able to study and do my entire homework. My path is long and challenging but your assistance makes it easier and sweeter. I will succeed and I thank you for your part in this.
May your world be filled with good.
Dear ATZUM, Please give this to the Mitzvah Heroes Fund-
We would like to thank you from the bottom of our hearts for your donation to us. May your paths be blessed and all your future good deeds as well.
There was no joy left in our lives until we met you (a light you are to us). May God bless you always for your kindness and caring in our time of need.
O. & A. E
Dear Bobbi (Art as Therapy fun day out) and Karyn and Gila, friends at ATZUM,
Thank you so much for organizing this unique day on behalf of women survivors of terror. I arrived for the program in a horrible emotional state after many nights without sleep, and as always carrying with me my old fears from the terror attack.
I walked into an atmosphere of warmth and felt immediately welcomed by all of you and your smiling faces. For my first session, I was greeted by Bobbi, a caring woman with welcoming arms and goodness in her eyes. I immediately felt I had come to a loving place. Bobbi inquired about me and me my life story and then listened with empathy and love. I felt that she truly cared about all I had to say. We began the art therapy seminar together. Truth be told, before I came I did not give much credit to Art as Therapy — to draw, to color, to talk about what I had created as if I were in kindergarten.
At the end of the seminar, I was surprised by the results. I entered a sad and broken soul with much fear and stress and left a different person. I completed the seminar with a smile on my face. I began to understand what I have been feeling. I felt at peace for the first time in many months. I went home and listened to the radio, sang along to the amazement of my son, and then had a restful sleep.
It‘s hard for me to believe that this Art as Therapy workshop could create such change, but that’s what happened to me! An Art as Therapy session in such a special and calming way made such an impact.
Bobbi in her calming and professional way helped me feel better and gain strength to face the many challenges ahead of me on the road to rehabilitation.
ATZUM has always been there for me, and I thank you all for this, for your caring, for your warmth, for your voice and advocacy, and for organizing this special event.
Dear Irene Victor,
We would like to thank you for the Tefillin you sent Ro’i for his Bar Mitzva.
We were very happy to receive the Tefillin. We know that the cost of Tefillin is very high and your generous gift was helpful to us.
Our financial situation hasn’t been steady since Shmuel (father of the family) was critically injured in a terror attack in Jerusalem. He hasn’t been able to work full-time since then which has challenged us financially. In addition, Iris (mother of the family) was sick as well in the past few years.
We wish you all the best and are thankful for your assistance.
With much appreciation,
MW is a young women who lost a parent in a terrorist attack. ATZUM supplied her with a computer to help facilitate her studies.
I think of ATZUM a lot. Without the computer, I wouldn’t be able to accomplish anything as it’s required for all my studies and without it I would not be able to learn. It is the best gift/help I have ever received.
It’s very hard to both work and study. With the computer I can watch a class live, send in my work… In short, the computer is a life saver for me.
Daniel Gabay, a student at the Arts and Sciences High School in Jerusalem, volunteered with ATZUM during the 2005-6 academic year. Daniel tutored a teenager whose family tragically lost two children.
In June 2007, Daniel received the school’s mathematics award of success and is going to Switzerland to represent Israel in a worldwide competition of excellent math students. Speaking at the award ceremony, Daniel said that his volunteer work with ATZUM had an important impact on his scholastic success. He said that it’s not only what one learns in the classroom that helps a person improve his or her skills but also what one does outside of the classroom.
Below is a letter from Daniel to ATZUM thanking us for giving him the opportunity to volunteer.
A year ago I met a young teenager through your organization – ATZUM. During that year I met him once a week for few hours in my school. I taught him mathematics and spoke with him about graphs and equations, but most of all I tried to simply be there for him. We became friends, and although the idea was of me teaching him, it soon became mutual.
I want to thank you and to thank the entire organization for giving me the opportunity to give something to others. Though I spoke with you only several times, I always felt free to call and ask you for some advice.
I can only hope that more people will have the opportunity to guide others, and that your organization will continue its blessed activities.
Thanks for everything,
February 14, 2007
Thank you for all the good things that you do for me. I will never forget the help that ATZUM is giving me
I want you to know that when I finish my learning it will be my pleasure and honor to join ATZUM one day in helping other people with what I am learning today.
God bless you
God bless ATZUM
June 15, 2005
Dear Precious People at ATZUM and Gracious Donors,
We wanted to express what is in our hearts:
Thank you for the donations.
Thank you for the warm caring and the deep worry –
Even if you (the donors) don’t know us personally.
On the days when the darkness is greater than the light;
On the days when it seems like all hope is lost;
On the days when we find ourselves wrestling with the most simple things in life;
In these days we found a ray of light in people: good, caring and thoughtful people that you are.
Thank you to all the donors for the donations that supported our family of eight people.
There are no words to thank you.
We pray that HaShem (God) will protect you. May you merit to do many more good deeds.
We send a special thank you to the righteous Roberta, HaShem should protect her.
The D Family
To Levi and to the Entire ATZUM Staff,
All of your acts of kindness are done with only the purest intentions. It is wonderful that you would never ignore the cries for help of anyone and that you are attuned to the concerns of even the smallest individuals who are struggling to survive. You do all that is in your power to assist those in need by bringing their concerns to the attention of those who are in a position to assist them.
I therefore want to modestly tell you how much I value the fact that you are there to listen to me and to give me help that comes out of your concern for others!
Throughout my entire complicated and difficult life, I never merited to have this love and caring. For someone whose life was so hard that loneliness came knocking on her door, I know how to value this.
I wish you a Happy Hannukah!!!
And hope that your homes will be filled with light.
With Many Thanks,
November 11, 2004
I’d first like to say that no words of gratitude can possibly express how grateful I am to you for all the help that you have given me. I can’t possibly explain how wonderful it is to meet people like you who are like an island of peace and sanity, that represent for me what the world should be like. I wish that everyone could have the opportunity to meet people like you. I’d like to specifically thank Roberta Bernstein, who accompanied me along the way since I came in contact with ATZUM, who does her work in the best fashion – even better then the best! Similarly, I’d like to thank Nomi Roth Elbert who gives me such warmth and caring.
Your assistance has helped me with my studies (through the computer that you gave to me half a year ago). The money that you gave to me to help purchase a car, was such a huge help. I hope to be able to return some of the love, warmth and caring that you gave to me through my volunteering with a family in the Sderot area. Through this volunteer experience, my car that you helped me to purchase can serve other people by giving them the same spark of light that you gave to me and continue to give to me all the time.
May you always have the ability and strength to be able to do the holy work that you do. I am thrilled that you have enabled me to volunteer and therefore I feel that I can join with your organization by giving from myself to others.
Thank you very, very much for everything!
TD (A young woman whose father was killed in a terror attack)
Righteous Among the Nations
If you need the reader to cooperate by assisting you with something, then thank them in advance for their cooperation. You can add the expression “in advance”.
You’re always looking for ways to improve your business by building lasting customer relationships. Without doubt, you are aware that business communications is all about getting better at engendering rapport with everyone you encounter in your business.
But there is one important aspect of business communications that you might not have given much consideration up to this point. That would be the “thank you.” As simple as it may seem, showing gratitude is critically important to business. Just like real-life social protocol, there are however some dos and don’ts when it comes to saying thanks in a business setting.
And that’s what we’re discussing today – how to say thanks effectively in order to gain and retain allies of all types in the world of business.
Keep in mind that our tips are meant to be applicable to your customers, colleagues, supervisors, and peers alike – the full panoply of earners of thanks.
With that in mind, here are our four top tips for saying “thank you” in business communications.
We all make mistakes in business, and I’m going to share one that I personally made.
I was doing some copywriting for fast-growing NYC-based startup (which shall remain nameless) a while back and things were going good. They asked me to tackle a substantially larger workload one month. I got the work done on time and all seemed fine. I turned it all in and was compensated for it, like clockwork.
Meanwhile, I was busy tending to other writing assignments and not closely monitoring my inbox for non-critical communications due to having a lot going on at the time. I skimmed over an important message from the startup. They sent me a nice gushing thank you for the work, extolling how well it had turned out, and acknowledging that it was an unusually high volume of work to complete. I did not immediately reply, though I did peruse the message.
In fact, more than a month went by before I realized I hadn’t heard from them in a while – and remembered that I hadn’t replied to their last message. So I chimed in with an email unrelated to (and not mentioning) their thank you. From their response, I learned that, while they had been satisfied with my work, they had picked up a new copywriter.
It seems that they had inferred that I did not enjoy the higher workload because I did not reply to their message of gratitude, and they were incidentally planning to permanently ramp up the volume of work needed going forward. Even though I actually did not have a problem with the added assignments, and would have been glad to handle it, I understand their perspective. I was so busy dealing with the other tasks at hand that I brushed past the pleasantries. And it cost me.
So the first point I’d like to make is this: let the thanks flow freely. Thank those who thank you, every time. It just might be the key to the business, just as it was for me. Had I rattled off a quick “It’s my pleasure. Thanks!” in response, they might not have made the inference that I didn’t like working for them.
It’s important to say thank you to your customers, but always remember to make it personal to them.
Tired, old sayings like “Thank you for your business,” or “We appreciate your patronage” don’t really do much to personalize your thanks. Avoid clichéd language like those examples and focus on them, by name.
Think about it: as soon as you say “business” you have just made a customer realize that, yes, despite what rapport you might have, at the end of the day, they represent a business transaction. That kind of thing is diminishing of the relationships you have worked so hard to build.
It’s easy enough to use the latest technology to send out a personalized version of a mass email for discrete customers. Your customers will notice a message that says, “Thank you, Jane,” well before they’ll read something that says, “Thank you for your business,” or any similar phrase.
While a quick note will work in many business settings, some situations you’ll encounter will call for a more formal thank you letter (or email) to be sent.
Some examples of scenarios necessitating a slightly more formal tone include sending thanks to outside professionals who attend a conference at your business, external organizations that provide their services to you, especially if they do so free of charge. This means you will want to write out a well-developed letter of thanks, still not to exceed a page of writing.
Here’s a quick example of a professional thank you message:
123 Madison Avenue
New York, NY 10016
Dear Mr. Samson,
Thank you so much for attending NuGlobal Digital’s 2nd Annual Ultimate User Experience Conference on November 6, 2013. Thank you for delivering your presentation, “The Future of Flat Design.” The discussion that ensued really got a lot of people thinking about revamping their commercial websites to incorporate flat design.
In the days since the conference, we’ve received many positive responses relating to your presentation. It was really wonderful. If you’re available to speak again next year, we’d love to have you back!
CEO, NuGlobal Digital
Again, the above is sufficiently formal that it could be a letter, but it’ll work just as well in an email. And its format is the “formal” part; the language itself is not too stuffy.
Since we’re discussing virtually all angles of thanks in business communications, on a note related to the example I described in No. 1 on this list, it’s always nice when “the boss” says thanks.
No matter what type of work is being performed, employees appreciate personal thanks from the boss. In fact, appreciation is a major motivator of people, for some, more than money. Have you ever experienced working for a manager who never, ever uttered a word of thanks, verbal or written? If you have, you know firsthand that it’s not a good feeling.
So, if you’re the boss, out there reading this, remember that a little thanks goes a long way. There are some supervisory types who ascribe to the belief that a paycheck is thanks enough. But that’s not really the case. In truth, that’s a pretty mechanized way of viewing the nature of employment.
People value themselves, and they like to know that you value them too. Keep in mind that even in the military, where most work is done by definitive “command and control” management, the greatest commanders are quick to give thanks throughout the ranks. If you have any doubt as to the effectiveness of gratitude in business, you can always consult the antithesis of “command and control” management for more examples.
For some, showing gratitude is second nature, an everyday thing to do. But, like me in the first example, you can sometimes become so consumed with the work you do that you overlook the value of gratitude.
So remember to express gratitude at every turn – to customers, supervisors, colleagues, employees, and peers alike. Once you start, as I have learned since I made the mistake I mentioned earlier, saying “thank you” with consistency forms a habit.
And routinely showing gratitude is a great habit to have.
How has showing gratitude helped you in your business? Has a lapse in appreciation caused you problems? We’d love to hear from you in the comment space below. Oh, and thank you in advance.
Todd Spear is a freelance blogger and journalist. He's helped media outlets and brands alike connect with their audiences. He's a regular contributor to Anthill Online, the Quote Roller Blog, and Naluda Magazine, among many other sites.
Some daily situations – at work and in our personal lives – require more formal language. And this is often true in writing.
For example, if you’re expressing thankfulness or gratitude in a speech at a wedding, a formal reception or networking event, or in a lecture, it would be appropriate to choose more formal language.
Or if you’re writing thank you notes to friends and family members; if you’re sending an email to say thank you to a new client; or writing to another company, again, you’ll want to use these more formal expressions.
I’m so grateful for… / I’m so thankful for… / Many thanks for…
Writing some thank you notes to friends who helped you after the birth of a baby or while you were helping a sick parent?
I truly appreciate… / Thank you ever so much for… / It’s so kind of you to…
Are you sending an email to everyone on your team at work for working overtime or volunteering to work on a Saturday?
Thank you for going through the trouble to… / Thank you for taking the time to…
Did one of your business contacts take some extra time to give you some information you needed? Send an email to say thank you…
I’m eternally grateful for… / I cannot thank you enough for… / I want you to know how much I value… / Words cannot describe how grateful I am for… / Please accept my deepest thanks for…
Sometimes we have very difficult times in our lives. Maybe a loved one becomes ill. Someone passes away. Or perhaps you lose a job.
Tragedies happen. These can be terribly stressful times. If you are writing someone to thank them to help you, these expressions are most appropriate.
A sincere "thank you" note means a lot to your coworkers, clients and business contacts. Here's how Thank you in advance for your cooperation. Here, “thank .
You just got an email from Susie in accounting asking you to bring three dozen of your famous cupcakes for Dave the office manager’s retirement party. Which, by the way, is tomorrow. Susie signed her email:
Thank you in advance,
Your reaction to that sign-off will probably depend on the tone and content of Susie’s email. If she politely apologized for the short notice and begged you to please consider whipping up what has become an office favorite (because, really, who doesn’t like cupcakes?), you might get busy baking after work. If she was demanding and unapologetic . . . not so much.
Here’s a tip: Want to make sure your writing always looks great? Grammarly can save you from misspellings, grammatical and punctuation mistakes, and other writing issues on all your favorite websites.
“Thanks in advance” is a rather loaded sign-off. On one hand, a study by the email app Boomerang ranked it as the sign-off most likely to get a response. (Other forms of “thank you” also ranked at the top.) Clearly, gratitude is a solid way to end an email if you want to hear back from the recipient.
On the other hand, “Thank you in advance” can come across as presumptuous and even passive-aggressive. Depending on the context, it could make Susie sound as though she’s saying, “I expect you to do this.”
If you want to steer clear of the potential misunderstandings this popular sign-off might create, here are a few options to try.
There’s nothing wrong with a plain ol’ “thanks.” Taking “in advance” out of your expression of gratefulness removes the tone of expectancy and takes some pressure off the receiver. It’s a little vague, though, so if there’s any chance your recipient might find herself asking Thanks for what?, it’s better to . . .
If you want your email to get a response, ask your recipient to do something after he finishes reading it. Let’s use Susie’s cupcake request as an example. After explaining what she hopes you’ll do, she might finish with a call to action (CTA) in the form of a question.
I know this is really short notice—I clearly wasn’t planning ahead! Do you think you’d have time to make us some of your awesome treats?
“Thanks in advance” can put the recipient in the awkward position of having to say no after you implied that you expected a yes. Using a CTA, however, gives the recipient options rather than expectations. That makes it both polite and effective. Here, Susie asked a direct question. She included a little mea culpa, and she didn’t make assumptions. How nice of her!
This sign-off works best if someone has already lent you a hand. Or you can use it if you’re asking for assistance and you’re pretty sure the recipient is going to say yes because you’ve had an ongoing dialogue or your working relationship is already cooperative.
This sign-off can work well because it doesn’t presume that the recipient will do anything more than give some thought to what you asked them to do. Pro tip: It’s best to use this type of sign-off in conjunction with a CTA. Otherwise, all the recipient may do is consider your request . . . without ever getting back to you.
This one is more businesslike and direct. If you do indeed expect a reply, it conveys a tone that’s firm and insistent. This one’s probably best used by managers communicating with people they supervise. When used by colleagues on the same tier, it could come across as bossy.
“Thank you in advance” can be useful when you know the recipient is going to do what you’re asking of them, and you want to express gratitude up front. But more often, it’s likely to be misconstrued as demanding, even if you don’t mean it to be.
Your best bet is to explain what you’re hoping the recipient will do, include a CTA, and offer a quick thanks. Using that format, Susie’s cupcake request might look like this:
Because Susie was polite and played her cards right, there’s a good chance of cupcakes at the party tomorrow. Huzzah!
I would have no problem with "thanks in advance" at the end of an email Thank you very much for your time and assistance in this matter.