"Appreciative Inquiry (AI) is a group process that inquires into, identifies and further develops the best of “what is” in A special thanks to this page's contributors.
"Appreciative Inquiry is about the coevolutionary search for the best in people, their organizations, and the relevant world around them. In its broadest focus, it involves systematic discovery of what gives “life” to a living system when it is most alive, most effective, and most constructively capable in economic, ecological, and human terms. AI involves, in a central way, the art and practice of asking questions that strengthen a system’s capacity to apprehend, anticipate, and heighten positive potential."
(Cooperrider & Whitney 2005, p.3)
Appreciative Inquiry is often presented in terms of a 4 step process around an affirmative topic choice:
1. DISCOVER: What gives life? What is the best? Appreciating and identifying processes that work well.
2. DREAM: What might be? What is the world calling for? Envisioning results, and how things might work well in the future.
3. DESIGN: What should be--the ideal? Co-constructing - planning and prioritizing processes that would work well.
4. DESTINY (or DELIVER): How to empower, learn and adjust/improvise? Sustaining the change
(Source: The 4-D Model was developed by Suresh Srivastva, Ron Fry, and David Cooperrider in 1990 - Appreciative Inquiry Commons - AI Hisory and Timeline. See David Cooperider's website for more information on these stages)
While Appreciative Inquiry has always had an evaluative focus (working out what is working well and seeking to improve performance and conditions), in recent years there have been explicit efforts to embed AI principles and processes in formal evaluation processes:
"Appreciative Inquiry (AI) is a group process that inquires into, identifies and further develops the best of “what is” in organizations in order to create a better future. Often used in the organization development field as an approach to large-scale change, it is a means for addressing issues, challenges, changes and concerns of an organization in ways that builds on the successful, effective and energizing experiences of its members. Underlying AI is a belief that the questions we ask are critical to the world we create." (Preskill & Catsambas 2006 p2)
Appreciative Inquiry Principles: the Anticipatory Principle: blog post by Andy Smith in a series on the principles that underpin AI.
Ray Calabrese's Buckeye Blog; website of Professor Ray Calabrese which includes copies of his journal article on using AI in education and other programmes.
Preskill H, & Catsambas T T (2006), Reframing Evaluation through Appreciative Inquiry, Thousand Oaks, California. Sage Publications
Cooperrider, D., & Whitney, D. D. (2005). Appreciative inquiry: A positive revolution in change. Berrett-Koehler Store.
Also, I noticed people saying after 1 year the inquiry doesn't count toward . Please send it to zoobar69 "at" yopmail "dot " com. Thanks,. MD.
A Credit Inquiry Removal Letter can be a relatively easy and effective way to improve your credit score. While credit inquiries are typically the least significant scoring factor on your credit report, accounting for approximately five points for each inquiry, they can add up quickly if you’re not careful.
I would recommend thinking about removing unauthorized credit inquiries as a potentially significant piece of an overall effort. If you manage to have one or two inquiries removed along with a judgment or two, you could see a real difference in terms of approvals and interest rates.
You can think of your credit report as something like the bushes in your front yard. It doesn’t need constant attention every day. However, you do need to clean it up and monitor it from time to time. Make sure it grows to become healthy and strong.
Is your credit score is wilting from an unhealthy amount of credit inquiries over the past few years? Then it may be time to break out your metaphorical hedge trimmers. Attempt to eliminate them.
Here are a few things you should understand before you begin the process of getting your credit score to where you need it to be.
We researched & reviewed the best credit repair companies. They can help you dispute inaccurate items on your report & work towards improving your credit score.
Hard inquiries show up on your credit report. Soft inquiries do not. Applications usually count as hard inquiries. Offers usually count as soft inquiries.
A hard inquiry is often the result of an application for credit, like a home mortgage or an auto loan. You’ve probably applied for either of those at some point in your life.
You can probably recall the volume of paperwork as something resembling a college textbook. When filling out these applications, the lender is required to provide you with a disclaimer. They are going to run a check on your credit and that it may appear on your credit report.
It’s important to note that not EVERY hard inquiry will appear on your credit report. For instance, if you are shopping around for auto loans, the credit bureaus will typically be able to deduce that you are in the market for a loan.
They will know you are searching for approvals and/or comparing rates. According to TransUnion, if you have multiple inquires in a span of around 45 days, they will only count them as one hard inquiry.
Soft inquiries are the reason you may be getting a lot of unsolicited credit card offers in the mail. Lenders will scour millions of credit reports in order to determine who to send offers to. That kind of activity won’t appear on your credit report, since you had nothing to do with it.
You may also generate soft inquiries yourself if you go to an “aggregator” site. Those include Lending Tree or NerdWallet. You would do this in order to generate offers from banks and lenders.
They will typically ask you for a limited amount of information like income and whether you rent or own. They may also ask what you are looking to do with the borrowed funds. Some will also usually inform you that they are going to run a check on your credit, but that it WILL NOT impact your credit score.
Equifax has a pretty comprehensive list of the types of third parties that may have “permissible purpose” to access your credit report as part of a hard or soft inquiry.
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Now that you understand what kinds of inquiries might appear on your credit report, you should look through your report to see if there’s anything in there to challenge. An example might be an auto loan inquiry that was just a few days or weeks past the “cutoff” date to not be included as part of an earlier “batch” of car loans.
Another example could be an inquiry made by a company that you simply never authorized to run a credit check. In those cases, you should contact the company immediately and tell them to remove the inquiry by notifying the credit bureaus. However, that does not mean you shouldn’t contact the bureaus on your own. You should always be your own best advocate in all things financial.
Once you’ve taken the appropriate actions with any lenders that accidentally found their way onto your credit report, your next step is to write a letter to each credit bureau reporting the bad inquiries.
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Fortunately, I’ve written a few of these letters with the help of a reputable credit repair company, and I am happy to provide a sample of what this kind of letter can look like:
<Credit Bureau: Name>
<Credit Bureau: Address>
RE: Request Investigation of Credit Inquiry on My Behalf
Dear Sir or Ma’am,
I recently conducted a review of my credit report, and I noticed that your agency showed two (2) credit inquiries that I find to be problematic.
The first inquiry in question was apparently made by Company X on May 2nd, 2016 and I have no recollection of doing any business with Company X.
I contacted Company X, and asked them to take action to get this inquiry removed from their records and to erase any record of the inquiry with all credit reporting agencies. They assured me they would comply with my request and take whatever steps necessary to resolve the issue, but I wanted to contact you as well, just to make sure this gets done.
The second inquiry was made by Company Y. I do remember working with Company Y, as they are the company I used for my recent auto loan. However, I applied for that loan just a few weeks after applying for similar loans from Company W and Company Z. Based on my research, I believe only Company Y, W, or Z should be showing on my report.
Please investigate these inquiries at your earliest possible convenience, as I am going to be applying for a home mortgage in the near future. I would very much like to ensure my credit score is showing an accurate depiction of my creditworthiness.
Please update me with a full report on your findings within the next two weeks. I look forward to having this situation rectified as soon as possible.
Thanks for your prompt attention to this matter,
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It’s best to treat this like a trip to the DMV. Make sure you prepare more than you think they would need in order to validate your claims and process your letter.
As a minimum, I would recommend that you include a copy of the report in question. Either circle or highlight items. This will make them easily identifiable for the investigators.
You should also send any supporting documents, like loan applications or rejection/approval letters. Using the letter sample, I would include the relevant application pages from Companies W, Y and Z.
You may even want to include personal identification items. This may include a copy of your driver’s license. It’s always better to send too much information. Too little could derail your efforts and prolong the process significantly.
I would encourage you to be aggressive in asking them to resolve the situation quickly. Ask for two or three weeks, but understand it may take them a bit longer than that.
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Does all this sound like too much? I would recommend doing what I did and consult with a reputable credit repair company.
They can review your credit report. They can also help you identify potential problem areas. Their consultants can help to formulate and execute a game plan.
A good credit repair company might also help you to spot additional opportunities to improve your score beyond problematic inquiries. I mentioned the judgment they helped me remove.
To elaborate on that point, they identified the judgment as a worthy target to go after. They developed and executed the plan of attack to perfection.
Remember, your credit report is like a living entity that needs your attention and care. It is just like the bushes in the front yard. You need to keep an eye on what’s happening in there. And you will likely need to perform periodic maintenance.
If you follow that simple piece of advice, your happy and healthy credit score will thank you for it.
About Rick Miller
Rick is a former US Army Aviator, West Point graduate, and Darden MBA. He owns and operates a successful Real Estate Investment firm, and he enjoys spending time with his wife and three children in Hartford, CT.
Rescue from the Bridgnorth Cliff Railway - 18 September 2019
As reported in the Shropshire Star newspaper, the director of the Railway said " From time to time Shropshire Fire and Rescue Service does undertake training sessions at the Cliff Railway. I would like to thank them for their prompt action and especially for the reasssurance that their officer gave to the stranded passengers whilst the carriage was being slowly descended by manual means."
Compliment following Safe & Well Visit in the Ludlow area
The Service received a 'phone call from a recipient of a Safe & Well visit, who was very impressed with the firefighter's well mannered and pleasant nature and the information he provided.
Thank you following a fire appliance enthusiasts' group visit
"I just wanted to say a big thank you to you for yesterday's visit. My friends and I had a great day around Shropshire and the welcome we got at the stations we visited first class.
In particular, I wanted to thank you for the visit to Shrewsbury. You moved a lot of appliances for ys and gave up your important time. The photos look great and once I have uploaded them to the PC I will forward them across so that you can use them for social media or any future projects. Please could you also pass on my thanks to the drivers at Shrewsbury for their help during the visit.
Extrication of child's fingers from lift mechanism
We just wanted to thank your Blue Watch team who helped release our child’sfingers from a lift in Telford Southwater car park on Tuesday 24th September.
They were very quick to respond and very calm and warm towards my little girl. What a great team of professional, empathetic and skilled firefighters. She was checked out at the hospital and fortunately had no broken bones! Just bruising.
Compliment following Safe & Well Visit in the Ludlow area
The Service received a phone call from a recipient of a Safe & Well visit. She praised the Ludlow firefighter for having a lovely manner and making her feel completely at ease. She said that he was a "true credit to the fire service."
"A massive thank you" from a neighbour to the Countess Arms, Shifnal
The Service received a call from the individual who had reported the fire in the early hours of the previous morning, and helped crews to gain access. He wished to say thank you to all involved for helping to save his workshop and business from being destroyed.
Thanks from the business owners following fire.
To all of the wonderful firefighters who worked so tirelessly on 29 July 2019 to put out the fire at Weston Bakery; we cannot find the words to thank you enough for what you did for us that night. I’ve always thought the fire service were amazing for what they do but we did not realise just how hard you all work to keep us all safe until we had this tragic experience. From putting the fire out, to helping us pack our things, to just emotionally supporting us - you all went above and beyond your jobs for us. You truly are such heroes and we will never forget what you have done for us. All our love and thanks.
Water Safety Awareness to childrens' group - 24 July 2019
Firstly apologies for not coming down at the end to say thank you. The kids feedback was great, the adult helpers were very complimentary about your team and the high level of involvement from the kids.
We really did appreciate the time you spent with us and another memory the kids will take away from this week. Once again very many thanks to you and the team on White Watch Shrewsbury
Street Pastors' thanks for throw line training
This is to pass on thanks from all the Street Pastors who attended your training down at the weir last night. We all very much appreciated your team giving us their time and we found the training extremely useful - it's exactly what we needed to help us feel more confident around the river when we're on patrol on a Saturday night. Please express our thanks to everyone involved.
Our other group is looking forward to their training next week
Scout troop thanks to understanding Fire Service - 6 July 2019
"I would like to apologise for the inconvenience of a call out to the Scout hut. We were having a campfire and cardboard sleep out and someone contacted the Fire Service. On another note, I would also like to thank the Fire Service for understanding when they arrived. Thank you from my Scouts and I."
Thank you following a house-holder's concerns about emergency service access to her property
"Thank you so much to all of you at Shropshire Fire for popping out and giving me reassurances, superb service and top communication."
Compliment received following a Safe & Well Visit in Ludlow
The Service received a 'thank you' phone call following a Safe & Well Visit conducted in Ludlow. The caller praised the excellent service and said that the firefighter had given her some "good pointers and explained things well."
Compliment received following a Safe & Well Visit in Craven Arms
"We could answer yes to all of the questions on the survey and would like to give credit to this Fire Service Officer. He could not have been more helpful. Thank you Fire Service."
Thanks received from a Shrewsbury resident on 28 May 2019
Fire Control received a call thanking Blue Watch Shrewsbury for the way in which they dealt with the resident's hedge fire on Bank Holiday Monday. He was grateful that they requested an ambulance for him and made sure that he was checked over. Happily, he confirmed that he was now fine.
Thanks received from Market Drayton resident following a late fire call on 10 May 2019
The resident wished to thank the Officer in Charge and crew as they were "so helpful, kind, very nice and made her feel reassured" and also for their prompt attendance. She had called an electrician as advised by the Officer, who had confirmed that the problem was the plug socket, which had been smouldering for some time.
Comments from a grateful Madeley resident following an incident on 26 April 2019
Just want to say a huge "Thanks" to the crew from Telford Central who attended our house yesterday to deal with a chimney fire. Very much appreciated.
Compliment received following a fire in Shifnal on 13 April 2019
A HUGE thank you to the crew from Stafford Park, Telford who attended this fire tonight.
Very prompt, totally professional - I’m very, very grateful. What a fantastic service we have. Thank you all.
A thank you for assistance given
Fire Control received a ‘phone call from a gentleman who wished to thank the two Service staff members who had stepped in to help when his wife fell in the road at Frankwell on 28 March 2019.
Compliment received following Safe & Well Visit - 18 March 2019
The firefiighter talked us through the Safe & Well pack, which we felt was very useful. Moreover though, they discussed with us some specific issues around fire risk, as well as other risks, associated with living with our 97 year old dad in a very rural area; and we talked through a variety of options which might help to keep my dad safe, e.g. when left alone. Taking on the responsibility of an elderly parent can be challenging at times and people who go the extra mile, because they understand these challenges and they care about all the people involved, are so valuable to us - this is especially so as we get little formal support or assistance.
The firefighter's interest and enthusiasm; and their genuine caring attitude we believe went well beyond the basics provided in the pack, and we wanted your management within the Service know how grateful we are both for the Service, and for the personal service we received.
And to the Vulnerable Persons Officer - Thanks again for your time on the phone.
Complimentary letter from the Tutor of the Public Uniformed Services course at Telford College.
I am writing to express my sincere thank you to Shropshire Fire and Rescue Service for hosting myself and my students from the Public Uniformed Services course at Telford College at Service HQ yesterday morning.
The students had a fantastic 2 hours embedding their learning in a fully operational environment by participating in a range of well planned and executed activities. The whole experience was enhanced by the friendly, professional and enthusiastic staff that gave up their time to help deliver the evolutions.
On behalf of myself and the students could you please pass on our sincere thank you to the Operations department and Fire Control staff that made it all happen. Student experiences like this are invaluable for bringing the course and the students learning to life, and the fact that Shropshire Fire and Rescue Service are willing and enable to facilitate this is very much appreciated.
On a separate note, next Friday 29th March at Telford Central I am taking 15 of my female students, some of which have expressed an interest in joining the Fire Service, to participate in a Positive Action afternoon. This has been organised with the help of your Training department I have no doubt it will be an invaluable experience for those students involved.
Public Uniformed Services course Tutor
Praise for Church Stretton Fire Crew following rescue from Cardingmill Valley
I would just like to express my sincere thanks and gratitude to all those who were involved in rescuing me from Cardingmill Valley waterfall on Saturday 23rd February. Although I was strapped to a ladder and tarpaulin for the time that I was with you, and was being carried along the river while experiencing a panic attack (!), my husband assures me that you were all nothing less than amazing.
I had injured my leg and he has also informed me that when you asked me what my pain score was, I replied 2/10. It turns out I must be a little tougher than we all thought as I was diagnosed with a severely broken leg. I was operated on the following day at RSH and had my tibia pinned and plated back together.
I am currently almost 6 weeks into a 5-6 month recovery, with my surgeon advising me that I can expect a 12-18th month rehabilitation.
Once again, a huge thank you for your skill, expertise and reassurance. You do an amazing job.
Thanks from Resettlement Worker, Shropshire Refugee Action
I just wanted to say a big thank you to the Prevention Team for their time yesterday.
It’s so lovely for the family to have some more face-to-face time after their initial station visit from the Fire Service, and to hear more about safety in the home. I feel that the family have been made to feel so welcome by the local services in Oswestry, and that goes a long way in a new country!
Praise following Safe and Well Visit
Reception took a call from the grateful recipient who was full of praise for the on-call firefighter who had visited her. In her words he was “So kind and helpful…..absolutely lovely.”
Praise from Police following location of high risk missing person - 12 February 2019
Tonight we had a young, missing person near Coalbrookdale. Due to the weather and the various hazards nearby…woods, river, railway line, dark etc they were categorised as being 'high risk.' The local environment with the fields and woods was a nightmare for us and they were potentially a needle in a haystack. The fire officer attended as the Interagency Liaison Officer, along with several fire personnel from Telford, to assist with the search. As a result we found this person before any harm could come to them, and so we owe a great deal to our fire colleagues.
As Duty Inspector I wanted to pass my thanks to the officer and those who attended to assist. I’m very grateful. This was a great example of blue light interoperability which I know our Chief Officer teams are striving towards.
From a grateful Wem resident - 10 February 2019
" I rang the Fire Service yesterday afternoon, reporting a faulty smoke alarm. Within about an hour a member of your staff was round fitting a new one. Fantastic service. Thank you very much."
Thanks following attempted rescue of feral cat for treatment - 15 November 2018
A member of veterinary staff rang in to thank the crew for their help and persistence in trying to rescue the cat, which had been located and was in the care of the surgery.
Another compliment received following Monkmoor fire on 3 November 2018 - this incident was attended by Shrewsbury wholetime and on-call crews, Wellington on-call and Wem crews.
“Last Saturday (3rd) my home was saved by the crews and firefighters who attended the fire. I arrived home when the fire had been extinguished and although there was some garden damage I couldn’t believe my house was still standing! The fire stopped inches away from my shed which is attached to my house; the outcome could have been very different.
You all do such an amazing job and I am incredibly lucky. I genuinely want to say thank you to everyone involved in keeping my home, ‘my home!’
Compliment following Monkmoor house fire caused by rogue firework from a neighbouring property on Saturday 3 November 2018.
The resident phoned to say she could not praise the crews efforts highly enough, both their fire-fighting and their efforts to calm her and her traumatised daughter.
She described firefighters’ efforts as “fantastic” and said that they should be “very proud of themselves.”
This was a particularly upsetting incident as it came on the anniversary of the deaths of the resident’s baby daughters and it left her fearing for the safety of her surviving daughter.
Excerpt from a letter sent to the Chief Fire Officer from a Shropshire funeral directors
"We work with colleagues from Shropshire Fire and Rescue Service on various occasion when completing our duties, always at the scene of a death, always under very stressful and difficult circumstances.
Please convey our sincere thanks to all your Cleobury Mortimer team who, with as much dignity as could possibly be afforded, ensured our safe entry, and exit from, the property.
I have said before that members of the general public have a bit of a perception as to what the fire service does, but they actually have no idea about some of the things your staff have to do. We certainly know as we see it first-hand so often. You have a first-rate team at Cleobury Mortimer who you should be very proud of . Do please thank all concerned on our behalf.”
From the President, Rotary Club of Oswestry
Crucial Crew LifeLine event
I would like to thank you for the contribution made by members of your Fire Service to our annual LifeLine event this year. This was our 12th year of LifeLine, an event the club is proud to run and for which the feedback from schools and pupils has again been very positive indeed.
This year we hosted over 550 Year 5 pupils from 26 primary schools from the Oswestry area (covering parts of both Shropshire and Powys). Club played host to some 450 Year 6 pupils from 26 primary schools from the Oswesty area (covering parts of both Shropshire and Powys). The children had a great time and took part in the scenarios designed to help them cope with the dangers that they will increasingly face in the world around them as they progress to the secondarty stage of their education.
In particular I wish to highlight the contribution made to the event by Charlie Cartwright and his team – not just in terms of presenting the ‘Fire’ scenario, but also for their help in coordinating with their colleagues from Mid and West Wales Fire and Rescue Service and for the way I which they gel with the other presenters and the organisers of the event.
The Club will soon be starting on the planning for the 2019 event and we trust we will be able to call on you to support the event next year. Once again, please pass on our grateful thanks to the team for their support.
From the Chenobyl Children's Lifeline Shropshire Link
Thank you very much for the kind use of your Service's mini bus for transporting the Chenobyl children to and from Manchester Airport. A special thanks also goes to the individuals on Blue Watch Shrewsbury who took time driving us and helping with all the luggage. The children arrived home safely, sharing very many happy memories with their families of their stay in Shropshire.
From the National Citizens Service
Thank you for supporting the Shropshire Catch22 programme in 2018. We have had an extremely successful summer and couldn't have done it without you. We look forward to working with you again.
Thank you received from a local Police Youth Engagement Team.
I am writing to express our sincere gratitude to the Prevention Technical Officer and all of the members of the fire service who attended the Ercall Wood Police led Citizens Youth Academy over the weekend of 13 - 14 October 2018. The event was part of a programme designed to educate youths between the ages of 11 and 16 years to the dangers faced by the emergency services and to themselves.
Fire service staff attended a mock demonstration of a fatal RTC, along with paramedics and members of the Police, dealing with the situation in front of a large audience. The Technical Officer was superb on the microphone, not only commentating on proceedings, but also afterwards in the classroom debriefing the crowd and showing a DVD on the consequences. He had also shown a DVD beforehand demonstrating the dangerous driving leading up to the mock RT before pupils wnt outside for the scenario.
The fire service team's dedication and passion was a great relection of the modern fire service's education programme and all members of the Academy thoroughtly enjoyed the experience. May I personally thank all involved and hope we can work together in the future.
From a Shrewsbury resident following RTC Making Safe on Wyle Cop on 22 October 2018
I am the owner of the building the van reversed into and I just wanted to say a very big thank you to all who attended. I feel very fortunate to have such a fantastic local Fire Service.
From a Telford resident following a fire in Brookside on 10 October 2018
A member of the public rang in to ask for their thanks to be passed on to the Tweedale crew who had dealt with this car fire. The crew were praised for their swift response and the way they dealt with the incident.
Compliment received from a vistor to Shropshire
To the On Call firefighters of Church Stretton including the butcher, publican, postman, carpenter and beekeeper…
I just want to thank you so much for carrying me off Caer Caradoc on the ladder stretcher on 2 August 2018, when I had slipped, injuring my ankle. Your light hearted banter kept me cheery. My ankle had about four fractures and I was operated on in Shrewsbury hospital and have plates, screws, hooks etc holding the bones together. I am still in a non-weight bearing cast for another three weeks and then it will be x-rayed to see if it can be changed to a walking boot. I know it will take months to recover but, to give me something to aim, for I have booked another family walking holiday next August!
We really enjoyed our family walking holiday in Church Stretton, it is a lovely area, but the highlight for me was definitely the prompt, efficient rescue by the team. I will never forget it. Keep up the good work.
Compliment from a member of the public following the Service's involvement with the wildfire incident at Winter Hill, Lancashire
As an avid admirer of the Emergency Services especially Fire and Rescue services and all the services including the Army. May I humbly say a big thank you to all involved in fighting the moorland fires on Saddleworth Moor and Winter Hill/Belmont Moors. Every one worked so hard to keep it under control and keeping it contained despite working in seriously hostile conditions and for long hours in strength sapping heat.
Also thank you to other forces for their assistance in covering for depleted stations and backing the lads and lasses battling on the moors showing a national team work and resilience in very difficult circumstances.
From top to bottom all ranks deserve praise for their determination and spirit, all are very special people and all deserve the public's praises.
From the Paramedic attending the Road Traffic Collision at Hermitage Hill, Bridgnorth on 13 July.
Please pass on my compliments to the crew in attendance at the above case. All of our crew, helicopter and operations officer commented on the speed and effectiveness the casualty was able to be extricated safely from the vehicle with concerning injuries.
Thanks again to all involved and well done for their efforts.
Compliment received following Wellington Fire Station Open Day on Saturday, 8 July 2018
Today I took my 2 children to the Open Day at Wellington Fire Station.
My son has a massive fear of fire and smoke. I was hoping by taking him to see how firefighters make things safe and showing him what they do, it might help him feel more safe.
I explained his fear to one firefighter and she was absolutely amazing with him. She took him in the smoke tent to explain what to do. She let him try on the uniform and was just brilliant in general. I can’t thank her enough for what she did. It may only seem small to some people, but to me and my son her efforts today have helped with his fear hugely.
Thank you to everyone who was involved with today we had a great time and my son is now saying he would like to be a firefighter when he grows up.
Letter to the Chief Fire Officer from the Shopshire Peregrine Group following the rescue of a female Peregrine on Monday, 25 June 2018
(Crews involved were from Bridgnorth Fire Station and Blue Watch Shrewsbury).
I am writing on behalf of the Shropshire Peregrine Group and undoubtedly lots of local observers, to thank the team who attended last Monday and successfuly rescued a Peregrine trapped in the wire netting at High Rock, Bridgnorth.
We applaud the skills of the team and planning involved, which included a busy road closure, so thanks also to everyone concerned with the operation behind the scenes.
No-one knows how long this protected bird had been trapped but your timely rescue ensureed this female parent could be rescued, assessd and then returned to the wild the same evening.
Thank you from owner of a Jack Russell terrier rescue from an embankment on 7 June 2018
Tiny, a little Jack Russell, was rescued by Oswestry and Red Watch, Shrewsbury using line rescue equipment from down an embankment at Pontfaen, Chirk.
Apparently Tiny’s owner was in hospital at the time and Tiny was in the care of the owner’s daughter. In the company of the daughter’s larger dog, who was more familiar with the area, Tiny was a bit too adventurous and became stuck. The owner's daughter made attempts to rescue Tiny to no avail until the crews saved the day.
Having spoken to the owner, this little rescue dog means the world to her and she cannot thank the crews enough for coming to Tiny’s aid.
From a grateful resident of Bucknell to the crew at Clun Fire Station following a shed fire which spread to involve two bungalows
"Well what can I say except to convey my heartfelt thanks for what you achieved last Friday night (11 May 2018). A watering can would not have sufficed! I was told that if the fire had continued for much longer my roof would have gone on fire. Good luck to you all, you deserve high praise - thank you so very much.
Wellington Fire Station 65th Anniversary - From the West Midlands branch of The Fire Brigade Society
On behalf of myself and the members who attended yesterday, I'd like to convey our collective thanks for a superb day and that Shropshire Fire and Rescue has once again gone the extra mile and also for everything you've done yourselves to make the event such a great success. I must admit to being somewhat surprised by the amount of the cars on the front of the station when we arrived! It was a real privilege for the society and our members to be able to meet the Mayor of Wellington Cllr Mason-Morris, along with Mr Hammerton the Chief Fire Officer and Mr Johnson, the Deputy Chief Fire Officer, the retired firefighters and of course Red Watch, who we have had the pleasure of meeting on our previous visits to the station, so it was nice to renew previous acquaintances. I would be grateful if you could pass on our thanks to all concerned, apologies if I've missed anybody.
Our members also particularly enjoyed meeting the retired firefighters and I hope that we may be able to cross paths with them again; so that we could hear more about their experiences in greater depth? However, our biggest thanks must go to Red Watch themselves, for being such good hosts, arranging the display of the appliances (which many of our members commented on), putting up with our many questions and for the disruption to their usual routine and also for putting on such an interesting and informative display. This was something the society hadn't seen before and prompted much discussion. It also certainly gave me something to think about in my professional capacity as a Rail Incident Officer with Network Rail. Am I right in saying the cakes were cooked by somebody on the watch? If so, compliments to the chef, as many of us commented on how nice they were! We also thought that the programme was a nice idea, as was following the timetable of the original day, 65 years ago.
All in all it was a very enjoyable and informative day, and I'd like to think that it did the station's 65th anniversary justice. For me it can perhaps be best summed up when just as we were leaving, we noticed a picture on the wall, of a firefighter in the watch room of the then newly opened station, with a Commer appliance behind him, which featured in the original program. Next to the picture, the door leading to the watch room was open, with the stations current Scania Rescue Pump visible in the appliance bay beyond, creating exactly the shame shot but sixty five years apart which seemed rather appropriate!
To conclude, please pass on our thanks to all concerned for a super day and also for the superb support the society enjoys from Shropshire Fire and Rescue Service, it really is very much appreciated!
If ever I or the Society can be of any assistance please do not hesitate to get in touch.
From a vulnerable resident of Market Drayton
"The phone call prior to the visit was much appreciated. The firefighter from Market Drayton Fire Station was helpful and I felt comfortable and at ease when chatting with him. Thank you for the visit and for the installation of the smoke alarm."
Thank you letter from a Newport resident to the crew of Newport Fire Station following an RTC extrication. White Watch Wellington also attended.
"Thank you all for being there for me, when I needed you on Thursday. I’m sorry if I did not seem my normal, cheerful self but I am sure you would not expect it from anyone in my position. Bruises do not suit me but I am alive to moan. Thank you all again.”
Thank you to the crew at Market Drayton Fire Station
At 8pm on 26 April 2018 the Market Drayton crew, along with colleagues from Wellington Fire Station and Loggerheads Fire Station (Staffordshire Fire and Rescue Service) attended a serious road traffic collision on the A53 at Market Drayton.
The wife of the casualty visited Market Drayton Fire Station during last week’s drill night, to thank them for the work that they did to extricate her husband from the vehicle.
Thank you letter from the Director of Adult Services and Housing,Shropshire Council to the Chief Fire Officer.
"I am writing to formally thank you for the support your Service gave to our START (Short Term Assessment and Reablement Team) during the severe weather episodes we experienced this winter.
The START service support people in their own homes to get back on their feet after spending time in hospital. They visit people up to four times a day, seven days a week and these visits are often critical to the wellbeing of those service users.
BAck in December the team were supporting a very vulnerable person in Bridgnorth and you kindly supported us with a driver to collect our worker and take them to the gentleman's house twice in one day during the heavy snowfall. Again in March we needed to reach a vulnerable person in the Church Stretton area following heavy snow and your Service enabled our worker to carry out this visit.
Once again, I would like to thank you for your assistance; I firmly believe that this type of cooperation between our organisations is cruicial to our commitment to support local communities."
Compliment received from North Shropshire College by the Service's Animal Rescue Unit
"I am writing to thank you for the support you gave us at our annual Spring Lambing Day on Sunday, 25 March 2018. The day was a huge success, partly down to teh great weather but also because of the support we get from all our partners and suppliers who make the day special. Any money raised on the day goes towards animal welfare and enhancing the student experience at the Walford Campus.
Once again I would like to say a massive thank you for your ongoing support of this event."
Please see below a lovely compliment received via our website following an incident in Bridgnorth on Tuesday evening (27 March).
"I just wanted to express my thanks and gratitude the men and lady (I think her name was Alice) who attended my property tonight. My 4 year old had locked me out of the house and himself in. They got me back in my property very quickly and professionally and were really lovely to my boy who they offered to have a look at the fire engine, unfortunately he was too upset to appreciate it at the time. Though is now very happy to tell people the firemen rescued him.
Again, thank you so much. It was a horrid situation to be in and you were all great."
Received following an incident in Shrewsbury.
"Thank you very much for your prompt response on the evening of 18 March. I really do appreciate it."
Comments received after a large animal rescue on 14 January 2018
Sincere thanks to all crews involved in rescuing my friend's horse today near Shrewsbury. You were all fantastic and professional, keeping calm in a very stressful situation. Thank you.
'Thank you' letter from Salop Leisure
On Thursday, 28 December 2017 a fire broke out in a caravan belonging to one of our customers on our new touring park here at Emstrey.
The response from Shropshire Fire and Rescue Service was excellent, with a fire appliance arriving very promptly. The crew who attended were fantastic. They dealt with the fire quickly and efficiently but equally importantly they were wonderful with some of our very upset customers and helped calm the situation.
We are very grateful to the crew for the outstanding service we received. I would be grateul if you could pass on our thanks to all involved.
Message from an Onibury resident following mobilisation of fire crews on 30 October 2017
Thank you for your efficient response on 30th October to the smoke in Brandhill Gutter. We were having Leylandii felled, the brash was being burnt by the contractor and nobody anticipated the local effect. Our sincere apologies.
Compliment from British Transport Police following an incident at Shrewsbury Railway Station on 17 Sept 2017
Please could you pass on our sincere thanks to all your crews that assisted us this morning with the female hit by a train at Shrewsbury Railway Station. It was a challenging situation made a whole lot easier by the support and assistance of all the fire crews attending. I have to say that the Blue Watch Commander was extremely helpful and I was very grateful that your expertise were on scene to assist with the female's safe rescue. I would just like to pass on my personal thanks from the British Transport Police's side: it was a pleasure to work with you all, thank you again.
A thank you card received from a Shrewsbury couple on 20 June 2017 read:
“ It has been a bad week with the Grenfell Flats’ fire. The Fire and Rescue people have been so courageous and I was planning to send them a message. But I thought, we have our own Fire and Rescue team here in Shrewsbury – do they get enough thanks for their courage, their endeavour, their humanity? Maybe not. Just in case – here is a big thank you to you all for being such wonderful people – THANK YOU.
Following an RTC Make Safe incident on Sunday, 18 June 2017 - a thank you card to Oswestry Fire Station
"To the crew of the Fire and Rescue vehicle who kindly helped us on Sunday evening on the Whittington to A5 road - many thanks, it was greatly appreciated. Keep up the good work."
Received following concerns from a Shrewsbury resident, this expression of thanks
“May I convey a big thank you to the firemen who called on me this week when I had a problem with the carbon monoxide alarm, which continued to bleep full on (but not I knew the sign of a duff battery). Fortunately, it turned out to be a false alarm, with the alarm suddenly becoming faulty, and fortunately not a carbon monoxide problem. I was extremely embarrassed to realise I had called them with a false alarm but they were so kind, sorted out the problem, told me to go and buy a new one and said it is such an important thing to make sure everything is safe with that. Please once again convey my very sincere thanks to them for their kindly, friendly treatment.”
A thank you card and drawings by the children were sent in by a Shrewsbury couple following a recent incident.
"To the firefighters who came out to us on Saturday 10 June, thank you very much for getting our daughters out of the bathroom, after almost an hour of trying ourselves we didn’t know what else to do. The girls have drawn some pictures for you and as a gesture of our thanks we have made a donation to The Fire Fighters Charity.”
Thank you received following a business fire on 3 June 2017.
"I write to express my thanks and gratitude for the response and thoroughly professional way in which all members of the Service performed when the incident at Wood Lane arose on Saturday, 3 June.
Without doubt, the consequences for the business would have been more severe without the swift containment and management of the situation. Please pass on my thanks to all crews and personnel involved and we are confident that Shropshire is in safe hands. once again many thanks.
Received following an incident on 29 April 2017, this expression of thanks
“On 29th April 2017 at Sainsbury's car park in Bridgnorth, my car started to gush out black smoke. A retained crew from Bridgnorth were quickly on scene along with West Midlands Ambulance Service and the Police.
The retained crew were amazing, they were so caring and professional with my 3 children who were In the car. I would like to say how grateful I am for the professionalism shown to me and my family today. All fire fighters were brilliant and a credit to Shropshire Fire and Rescue Service”.
Following a chimney fire on 21 April 2017, a lovely 'thank you' card was sent to the Chief Fire Officer saying:
“We would like to let you know that the Blue Watch team (Shrewsbury) who came to our house last Friday for a chimney fire were absolutely fantastic! Many thanks.”
It’s understood from information gleaned when the card was hand delivered, that the removal of footwear when thermal imaging the loft space was particularly appreciated.
From the carer of an elderly lady, whose apartment Green Watch Shrewsbury effected entry to on 12 October 2016.
She wished to let us know that the crew of four “were absolutely wonderful” and how “lovely and kind” they were to her client, who suffers from dementia. Her client “hasn’t stopped talking about them and their kindness" She especially mentioned the kindness and understanding shown by the female firefighter.
The householder wrote to the Chief Fire Officer, following a house fire at Bicton Heath believed to have been caused by a washing machine...
“I wish to extend my heartfelt thanks for the swift response to my fire on 3 September and for the good service provided by the Watch Manager and his team.”
Following an incident involving 450 bales of straw alight at Crudgington on 5 September 2016
“Everyone was always helpful, obliging and friendly, and deserved some credit” The caller also said that “in this day and age people are very quick to voice complaints, so he thought it was all the more important to compliment people on a job well done".
Received following an animal rescue requested by the RSPCA on 20 September 2016.
(The cat in question was stuck on a three storey high chimney and the aerial ladder platform was used to effect rescue).
Thank you, Shrewsbury Red Watch Crew, who rescued my cat from the Jackfield Tile Museum chimney on Tuesday. I have done a linocut print for the station wall or to sell/donate/fund raise. Just wanted to say Thank You and let them know I haven't forgotten.
Thanks received following hedge fire at Westbury
"We would like to thank the team form Shrewsbury who attended a fire (in the hedge) at our home yesterday,
They were wonderful, and we would have most likely been in a sorry state without their prompt and efficient work in putting out the out of control hedge fire. Please pass on this message to whoever is concerned.
Positive feedback received following Fire Safety Audit visits
"Wonderful, brilliant advice and amazing support; all credit to Shropshire Fire Service. I have dealt with two fire officers in 2014 and 2016, and both were superb."
Having answered "yes" to whether the officer was approachable, polite and courteous, helpful, willing to answer questions and presentable - one customer added "exceptionally."
Compliment received following Shrewsbury Fire Station Open Day on 6 August 2016
I would just like to say how outstanding the Open Day was. All the firefighters were so polite, and happy to answer any questions. Myself and my children had a fantastic day. Well done to all involved.
Compliment received on 5 July 2016 following a quad bike accident near Snailbeach.
(Mobilised crews were Minsterley, Church Stretton, Bishops Castle and Wellington White Watch)
On Thursday, 19 May, my husband was involved in a quad bike accident at home – not an easily accessible place for fire crews but we are so grateful to them.
Three crews attended and we can’t thank them enough for their professionalism and their kindness. Also for their strength in managing to carry him to the ambulance and then to the Air Ambulance; he’s no light weight!
He had eight fractured ribs (now plated), a laceration to the liver, a kidney injury and multiple bruises. He spent two weeks in an induced coma at Stoke, a week in PRH and a further four days in the RSH. Although home now he is due for further surgery this month.
We do not know the names of the crews who attended or where they were from but we hope you can pass on our thanks and best wishes to all involved.
Received from a Church Stretton resident on 28 June 2016.
Profuse thanks to the really kind Fire & Rescue man who stopped when we had a flat tyre on the A49 last night. I'm sorry I didn't ask his name.
He guided us to safety then changed the wheel for us in about 2 minutes flat! I had been struggling to contact our car recovery people so it was such a relief to get instant help. I offered him a tip but he refused point blank. A true gentleman.
NB: we were on our way to Theatre Severn and managed to get there about 5 minutes before curtain up, so the whole evening was saved.
Many thanks once again.
'Thank you' received from St John Ambulance following the Ellesmere Triathalon May 2016
On behalf of the Shropshire area I would like to thank you all at Shropshire Fire and Rescue Service for kindly supporting the St John Ambulance with the Ellesmere Triathlon.
By allowing us to use the drill tower for our radio installation we managed to get 100% coverage of the course and communication out to our receiving hospital, which has proven problematic over previous years with different locations. This helped us quickly and effectively deal with 14 incidents during the event.
Again thank you for your support with this event, it is appreciated by all involved.
A 'thank you' sent for the attention of the Chief Fire Officer
On Tuesday 19 April I had a bad fall while walking around the Longmynd area. I want to express my thanks to the team who carried me down the mountain. They were very professional, reassuring and positive under what must have been very difficult circumstances. I don't know their individual names but hope you can convey my sincere thanks to them.
'Thank you' received following a house fire near Cound on 17 April 2016.
(Attended by crews from Much Wenlock and Shrewsbury, and by operational officers)
"We write to congratulate you on the way your fire fighting people dealt with a recent fire; from the initial emergency call to dealing with the fire and calming what was obviously a very distressing situation.
There were no people trapped in the house, however it was uncertain if a cat was trapped. Everyone feared the worst until, lo and behold, a firefighter came out of the house clutching a very alive and struggling cat. What joy!
Would you be so kind as to pass our heartfelt thanks onto the two teams involved please."
''Thank you' following a significant house fire at Albert Gardens, Shrewsbury.
(A five pump mobilisation from Shrewsbury, Baschurch and Prees with attendance by specialist officers)
"On Sunday, 21 February 2016 (6.45 am) I was tragically unfortunate to have a serious house fire. I will never forget the utter relief of hearing the fire engine sirens and seeing a fireman open my garden gate. In all the panic and mayhem, that fireman and subsequent others right behind him, gave a feeling of relief and absolute security. Also the precious, hardly anytime at all, minutes it took them to arrive on the scene was amazing.
So on behalf of myself and my family; 'thank you' is such a small comment but comes from the bottom of our hearts. I so hope we never have to worry about cuts to the amount of engines used or the extremely brave men and women who operate them."
Compliment following Fire Safety Visit - 1 February 2016
"Today I had a visit from Shropshire Fire Service concerning fire safety in the home. Firstly, the two firemen were polite, professional, reassuring, informative and friendly. I would say a full house of excellence and a huge credit to your Service."
The following is an extract of a letter received after a serious Road Traffic Collision on A49 near Dorrington.
"I was involved in a significant car accident on 16 November 2015 near Shrewsbury. I want to take the opportunity to offer my heartfelt thanks and to comment upon the professionalism of all those who assisted me both on the day and during my recovery.
On the day in question, immediately after the accident, officers from West Mercia Constabulary and Shropshire Fire and Rescue Service were in attendance along with paramedics from West Midlands Ambulance/Air Ambulance. I understand that my condition at the time was serious and that the accident was near fatal. I would like to comment that all those who attended the scene responded to me with compassion, professionalism and diligence. The professionals who attended were a credit to each of the services involved and I will always be grateful to them for the care they demonstrated in ensuring my safety and prioritising my needs.
I am aware from my own experiences working as a manager within a local authority social services department, that the continual pressure to save money and reduce services is an ongoing issue and often public services are tartgeted for perceived failings in public care. I therefore feel strongly that positive praise and acknowledgement should be given in circumstances such as mine."
Received following a enquiry about a smoke alarm - January 2016
"I would like to say a big thank you to the fire service for helping me in my hour of need. My smoke alarm ran out and not knowing what to do being 90 years old, I panicked. I remembered a talk I went to and they said if in trouble call the fire service, which I did.
You kindly put me a new alarm, thank you very much, you are very kind. I wish you a very happy New Year. Bless you all for your kindness."
Received from the Chief Constable of Cumbria following involvement in flood rescue
"I would like to take the opportunity to thank you for the recent support and assistance provided by Shropshire Fire and Rescue Service during the recent flooding in Cumbria.
The flooding was unprecedented and affected communities across the whole county. This led to one tragic loss of life, together with damage costing millions of pounds.
Without the help and assistance from colleagues within the Fire Service providing equipment and teams the situation could have been much worse. The response from all agencies was excellent in ensuring many people were kept safe and reassured, with staff and officers working long hours in extreme conditions.
The support they gave was invaluable, so on behalf of Cumbria Constabulary, thank you."
Received following the rescue of a dog from a quarry ledge on 23 December 2015
" I just wanted to pass on my thanks to all the guys who turned up to rescue my dog Charlie yesterday. I have never had to call the emergency services before and know how precious your time is. Whilst I know Charlie is just a dog he is a huge part of our family and we would have been devastated if anything would have happened to him.
Please pass on our heartfelt thanks to all who attended.
Charlie is still in the dog house!
Have a lovely Christmas all."
Received following Shropshire boat crew deployment to Cumbria in the wake of Storm Desmond -
7 December 2015
"We would like to thank your team for rescuing us and two dogs today at from our cottage in Cumbria. We were so grateful to you all. You made us feel safe and were so professional and caring. Thank you so much."
Received following a burst pipe in Much Wenlock on 24 November
"Due to the rapid response of your team, the problem was effectively resolved without too much damage to the kitchen and its furnishings. I wish to congratulate and thank you and your team for the professional way in which you were able to deal with the problem and prevent further damage."
Received following a chimney fire nr. Oswestry on 22nd November
"Huge thank you to the crew that came to my chimney fire this afternoon - I know it didn't come to much in the end, but it was very reassuring to have you sort the issue. Thanks for fitting the smoke alarms and giving advice on sorting out the flue liner to avoid further problems."
Received following a property fire on 2 November.
The Deputy Chief Fire Officer received a phone call from the grateful householder following a property fire at Edgmond, Newport on 2 November. She wished to say thank you to the crews for providing an excellent service dealing with the fire and providing fire safety advice and support after the fire.
From the President, Rotary Club of Oswestry
Crucial Crew LifeLine event
I would like to thank you for the contribution again made by your organisation to our annual LifeLine event this year. As in the past it is difficult to write something new about the event which followed the same format as in previous years. Again the Club played host to some 450 Year 6 pupils from 26 primary schools from the Oswesty area (covering parts of both Shropshire and Powys). The children had a great time and took part in 10 scenarios designed to help them cope with the dangers that they will increasingly face in the world around them as they progress to the secondarty stage of their education. This with the tenth LifeLine event and the feedback from schools and pupils has again been very positive indeed.
In particular I wish to highlight the contribution made to the event by Charlie Cartwright and his team – not just in terms of presenting the ‘Fire’ scenario, but also for their help in coordinating with their colleagues from Mid and West Wales Fire and Rescue Service and for the way I which they gel with the other presenters and the organisers of the event.
The Club is just starting on the early stages of planning for the 2016 event and we trust we will be able to call on Charlie and his team’s support next year
Following a cornfield fire at Hopstone, near Claverley on 5 August 2015
The occupant of a nearby half-timbered property wanted to pass on his thanks for the speed of the response and the professionalism of the crew who attended. They contained the spread of fire which was heading towards his house and extinguished it quickly using jets from the appliance, beaters and the fire fogging pump on the Incident Support Unit..
From the Chief Fire Officer of Staffordshire Fire and Rescue Service
"Please can you pass on my sincere thanks to the Shropshire crews who assisted us at a barn fire in Adbaston on Tuesday, 28 July 2015. Unfortunately the water supplies in the area were poor and a request was made for the Light Pumping Unit from Shrewsbury Fire Station. We also had a pump from Newport Fire Station.
The pump arrived and set into open water within 15-20 minutes; this assisted us greatly in controlling the fire and stopping it spreading.
The Shropshire crews were fantastic and did their Service proud."
Posted onto the Service's Facebook page
"Mike, Tom and Lisa would like to sincerely thank all the Fire Brigade watches who attended our tragic fire at Rednal Karting. We were amazed to see them lay 2.5 kilometres of hose to extract water from the canal to try and save our building."
Posted onto the Service's Facebook page
"Just like to say a massive thank you on behalf of Mike, Willy and myself for your help on Sunday, 5 June at Shifnal Airfield. The sense of relief to see you all arrive in convoy was overwhelming. Thank you all."
Phone call to our Control Room praising Baschurch fire crew, following their attendance at a chimney fire
The resident was very impressed with the fire crew's prompt attendance to his property, the way the incident was dealt with and the fact that the premises were left clean and tidy. He was also grateful for the later re-inspection to ensure the fire was out.
Posted on Twitter by the owner of a mare (Genie) rescued from a ditch on Valentine's Day 2015 by the Service's Animal Rescue Team based at Wellington and a crew from Baschurch.
"@SFRSWellington Many thanks to the highly professional team. Genie's a little stiff but happy to be back home."
From a Wem resident to the Chief Fire Officer
"There was a nasty road traffic collision a short distance from my home yesterday. Fortunately nobody was hurt but the road was closed for some time and there was much concern for those involved and disruption to the community around here.
I wanted briefly to write and say how impressed I was by the emergency services in general, and by the efficiency, concern and attention of Shropshire Fire and Rescue in particular.
Thank you, and your officers, for the high quality service given to the community around me."
From the Chief Executive, West Midlands Ambulance Service to the Chief Fire Officer
“It is my pleasure to inform you that I have received notification from a member of our staff at Shrewsbury Ambulance Station, who would like to thank Shropshire Fire and Rescue for their assistance on 19 January, when they attended to a gentleman who had fallen whilst out walking in Carding Mill Valley. The patient has also written to us and asked for his thanks to be passed on to you.”
From the patient injured in Carding Mill Valley to the crew at Church Stretton Fire Station.
"I suffered quite a serious injury to my lower leg that day and wanted to express my gratitude and heartfelt thanks to those in the Shropshire Fire and Rescue Service who assisted me.
It ended up as a bit of logistical challenge moving me from my location that day but the team kept me calm and comfortable during this procedure despite my rapidly decreasing temperature and state of injury. It was a planned and delicate eveacuation from the location, which involved being placed into a transfer scoop and being carried directly down the waterway to an awaiting paramedic ambulance to the Royal Shrewsbury Hospital (where I remained for three days following surgeries).
Everybody was professional and due to the circumstances I will even forgive the "are you sure you're only 90kg?" Everybody involved with my care and safety that day was an absolute credit to their respective organisations and their excellent teamwork provided a seamless transition from difficult location to safety. My hearfeld thanks go out to you all."
From a grateful couple in Ludlow, following a chimney fire, in a letter to the Chief Fire Officer.
"We must write to thank you, and through you, the team who turned out last night to put out the chimney fire at our home. We rang 999 and they were in the house within eight minutes, at least five firefighters; remarkable. They were soon joined by another crew from Craven Arms and eventually the Aerial Ladder Platform appeared from Shrewsbury. At one time I think there were as many as 20 crew on site. They were there from about 18:00 - 22:15hrs, and then at least four revisited at about 02:00hrs this morning to ensure the fire was fully extinguished.
Throughout we felt looked after, our home was respected, they put down sheets to minimise mess and cleared up debris before leaving. It was clear that the seat of the fire was in a beam at the back of the chimney, and that faulty installation of the stove, many years before we moved in, was the cause. They explained all this carefully and arranged for a structural engineer to call before they left. He stayed some time after making his inspection to ensure we understood the cause of the fire and what to do next.
The crews were exceptionally good natured and reassuring. They had to close the street, use much auxilliary light and of course the Aerial Ladder Platform. The conduct of the operation was exemplary. Fortunately we have never had to call on the Fire Service previously, and hope never to have to again. We know that budgets have been savagely cut and we hear of low morale in the public services. We must tell you that we saw no sign of that last night.
Please pass on our thanks to all the crews involved. We felt fortunate indeed to be in capable hands at such a critical moment. We feel that budget cuts are a dangerous route to take with such a critical service in such a thinly populated county.
From a resident of High Ercall
“I would like to thank the two firemen who fitted the smoke detector in my house before Christmas. I accidentally (and very stupidly) caused a fire in my lounge last night by leaving an unattended candle burning when I went to bed. If it hadn't been for the smoke alarm waking me up the outcome would, I'm sure, have been tragic. I cannot express how grateful I am to your firemen and hope that you will be able to find out who they are and pass on my thanks.”
A Shrewsbury resident has written in to express their gratitude to the Service following a road accident.
"On 29th Dec 2014 on the A5 near Emstrey Island I was involved in an accident between my car and a lorry. I can remember nothing of the incident but I am told myself, Debbie and Harvey the dog were swiftly and professionally removed from our vehicle by crews from both Wellington and Shrewsbury to which I am eternally grateful. We were both sent to the RSH, where I spent 2 nights, and Debbie was able to go home later that day. Harvey spent a couple of nights at a vets.
We are all now at home recuperating and thanking our lucky stars that people like Shropshire Fire and Rescue exist to help us in our time of need! So a big THANK YOU from all of us!! I have made a donation to the West Midlands Air Ambulance in the name of Shropshire Fire & Rescue, West Mercia Police and West Midlands Ambulance Service - all an absolute credit to the Emergency Services!"
Excerpt from BBC News website - 6 January 2015, message on Bryan Ferry's Facebook page:
"On behalf of BF and the family, many thanks for all the kind messages of support for Merlin following his road accident before Christmas.
Merlin has undergone a series of operations and is now stable in hospital, with a long period of recovery ahead of him.
A huge thank you to the amazing emergency services provided by the Wellington Fire Service and West Midland Ambulance Service, together with the superb care and attention from all the medical staff at the Queen Elizabeth Hospital Birmingham."
Received on 2 December 2014 following a shed fire.
A couple wished to record their appreciation and grateful thanks to the crew from Baschurch who attended the fire in a shed and neighbouring fence on their property.
"We would like to send our sincere thanks to the officer in charge and his team for their prompt and efficient action to the fire on our property. Thankfully they managed to contain the fire to the outside buildings and a neighbouring fence. We were out when the incident happened and arrived home to find the fire service on our property. Everyone was so kind to us. We received advice on what to do which was a great help. We did appreciate them coming back later in the evening to check we were safe and the fire was truly out and went to bed less worried and managed some sleep.
Thanks once again for a wonderful service. We would have been lost without you!"
Received on 27 November 2014 following a chimney fire
A couple wished to record their appreciation and grateful thanks to the crew from Market Drayton who attended their chimney fire.
"We cannot praise your team too highly. Their calm assessment of the situation and the way they dealt with the problem with professional efficiency was exemplary. In addition, they all acted with such courtesy and great understanding of a home owner's concern to minimise any damage and inadvertent marking of carpets and soft furnishings.
We would be most grateful if you would pass on our thanks to all those involved - not only to the crew who helped at this particular incident but also to those behind the scenes who are responsible for the administration and training that results in such an admirable service to the community."
Received on 25 November from a local college.
The college staff wished to pass on their gratitude for the support given by the Service to the college's Public Service course.
"A female 'taster day' was recently organised at Telford Central Fire Station for 15 of our students. As expected the feedback from the students has been positive throughout. They stated that the day was challenging, rewarding, highly organised and informative, with the overiding impression being that they couldn’t wait to do it again! Praise indeed from teenage girls!!
I fully appreciate that those organising the event are busy people and ‘taster days’ don’t just happen. All their efforts are very much appreciated. As always our course has been enhanced by your staff members' efforts and, in turn, I’m sure the positive profile of Shropshire Fire and Rescue Service has been strengthened even further."
Received on 22 September 2014 after a Shrewsbury kitchen fire
The occupiers wished to pass on their thanks to White Watch Shrewsbury, Shrewsbury Retained and the Operations Officer who came to their home after their washing maching caught fire. Their comment was that "the fire officers were absolutely brilliant!"
Received on 4 September 2014
An elderly lady living alone in a rural area, rang in to thank the Service for remedying her faulty smoke alarm within 12 hours
The on-duty watch at Shrewsbury had picked the job up and one of them had visited her on their way home. She thought it was wonderful that he cycled to and from work every day but was also happy to call on someone in his own time!
She commented that elderly persons usually have to "mither" to get any help from organisations.
Received on 12 August 2014 from grateful parents
“I would like to take this opportunity to thank Wellington Fire Station for their professionalism and patience whilst dealing with my son recently. He managed to get his finger stuck in his skateboard. Although we found it amusing as parents, he was quite distressed by the situation. All of the crew put his mind at rest and dealt with the situation brilliantly. Boys will be boys!!”
Many thanks to all of you.
Received on 8 July 2014
A letter has been received from Friends of Muxton School, thanking Red Watch Wellington for attending Muxton School Summer Fair. Their support helped raise money to provide computer equipment for classrooms.
A Pontesbury resident rang in today (9 July) to thank the Minsterley crew for their work last night at a caravan fire
Received on 1 July 2014
"I am writing to inform you how grateful I am to the fire officers who came to my house last Tuesday, 24 June when I had a large fire in my garden; trees and grass etc. It was dangerous and frightening at the time.
They were very efficient and quick in dealing with the blaze.
The Officer in Charge also gave me some good advice to prevent anymore fires. Please say 'thank you' to the crew."
From a Ludlow resident
Received on 11 June 2014
"I have been asked by my two friends visiting from Australia, who came in for a station visit on Monday, to say thank you so much for organising the visit and and for showing them around Shrewsbury Fire Station and Control.
They had already been into stations in London and Truro and said that the Service outshone them by miles - which I think is good to hear. As one of them is a volunteer firefighter in Ballarat , Victoria, he was very interested in everything they had to say and all the kit that is carried on the appliances – he made notes of things that he feels would be good for them too!!
Once again thank you to everyone involved."
From a Shrewsbury resident.
"I write on behalf of the residents, families and staff of a residential care home, Shrewsbury. We were all somewhat taken aback to discover water flooding through one of our upstairs ceilings just after lunch, yesterday. When I arrived sometime afterwards I was massively impressed by the response of the Fire and Rescue Service and the calm that had been created, not the least by Glyn, Incident Commander and his men.
Thankfully services were re-established shortly after the arrival of the plumber, working with the electrician. It was particularly thoughtful of the Fire Service to liaise with the British Red Cross Fire and Emergency Support (FES), who attended the site and apparently within moments had hot drinks available for all.
We are all very grateful to both 'arms' of the Service who responded so quickly, kindly and professionally to our needs and more importantly the needs of our vulnerable residents at a time of distress."
From the Chief Executive, of the care company concerned
A 'thank you' letter received on 30 May 2014
Dear Hodnet Fire Fighters
A little note to express a very big sense of gratitude for your prompt and efficient response to my recent call for help. I very much doubt whether our spaniel, Spyder, would have extricated herself unscathed from the wire fence without your calm and professional assistance.
It is wonderful to know that you are always willing to turn out to assist both people and creatures in need.
Luckily, Spyder has no visible injuries to her paw and – ever the attention-seeker! – is completely delighted to have featured in the Shropshire Star !!
Kindest regards and, again, many thanks - from a Marchamley resident.
On Tuesday, 20 May Blue Watch Shrewsbury rescued a seven year old boy whose hand was trapped in a hosereel. Today we have received a lovely 'thank you' card with a drawing by the young man of the incident. He says "Dear Firefighters thank you very much for helping me when I was trapped in the hose pipe. My hand has made a full recovery!!!"
The BBC has now done pretty much all it can—pending the outcomes of those two enquiries. Jimmy Savile Scandal Reaches New York Times|Steve.
Removing hard credit inquiries from your credit report requires that they meet a certain set of criteria. If you have inquiries eligible for removal, it’s time to brush up your writing chops. Get ready to send a letter.
If you thought bad credit was only about non-payments, then think again. There are a number of factors that contribute to the credit score formula.
Those go into the number that lenders use in decisions to extend credit. They are small in comparison to other factors. However, inquiries can hinder you from obtaining the credit or finance rate that you seek.
You should come to understand what inquiries are. It will also help you to know how they are initiated. You will also want to know what impact they have on your credit score.
This is all in addition to how to remove them. You will be one step closer to understanding how to better equip yourself financially.
We researched & reviewed the best credit repair services. They can help you dispute inaccurate items on your report & work towards improving your credit score.
Have you ever applied for credit? The following are some examples of activities that usually warrant an inquiry to your credit report:
There are some activities that you may be familiar with and others you may not, but all result in an inquiry added to your credit report. The entity requesting information on your behalf will usually provide you with the results, as mandated by law.
The results can be favorable or adverse. If they are adverse, the entity has to provide you with notice as to why they have either denied you credit or only approved credit with a higher finance charge (or deposit if you are looking to rent).
Sometimes, your creditor will require a cosigner to apply, as well. This means that you are a higher credit risk and the company wants to ensure they will receive payment for the goods or service.
The solution to safeguarding that you obtain the best possible rate is to always look at your credit report and keep it in tip-top shape. This includes monitoring your inquiries section, which is located at the bottom of the report.
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There are two types of inquiries, hard and soft. The difference in the two lies in who requests information and the reason behind the request.
Hard pulls or inquiries, occur when you, the consumer applies for new credit. You’d have to give express consent for a creditor to view information in your credit report.
Hard pulls will verify your information, your credit score, and items on your credit report. This information is needed for the creditor to decide whether to extend new credit or not.
Soft pulls are generally done without your express consent. Insurance companies or credit card companies make these inquiries when they are pre-screening you for eligibility of offers.
These inquiries can also occur if you already have an open line of credit with a company, or if you apply for a position where the salary is over $70,000.
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When applying for new credit you will generally give your name, address, phone number and social security number. These are needed to accurately identify the correct credit record to pull.
Your credit application will require your signature, giving the lender or a financial consultant permission to access your credit file. You may be familiar with this approach if you have ever bought a car.
If you walk into the dealership, they will ask you to fill out a credit application before they allow you to test drive. You may be subject to multiple hard inquiries using this approach, as the dealership will shop around for the best deal for you. Events like this results in a hard pull.
After I bought my car from a national dealership, I viewed my credit report and saw eight entries. I immediately panicked because I was not aware that the dealer’s finance personnel petitioned that number of lenders.
After some research, I found that the FICO scoring models treated multiple inquiries for one type of loan as one inquiry, indicating that you were shopping around for the best rates. This method prevents your score from taking a complete nosedive.
Hard inquiries impact your score for about a year, but generally fall off your report within 2 years.
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The other type of inquiry is a little different and do not impact your score. Soft inquiries are those initiated by you, the owner of the report. There are other entities that can also contribute to soft inquiry reporting.
Whenever you have a credit card or store card, your company will periodically pull your report to check on your credit standing. They do this for various reasons. One reason is to see if you are eligible for a credit limit increase without you having to request one.
Just recently, I received a credit limit increase that I did not request, but was pleasantly surprised. Although I do not max out my card, I find that increasing my available credit and maintaining a low utilization helps to quickly improve my credit score.
Another reason your card company will check your score is to see if you are eligible for other products. For instance, if you only have a credit card with a lender but they also offer mortgage and car loans, then you may receive emails or direct mailers stating your eligibility.
Pre-screened offers from other companies are made possible by soft inquiries to your report. According to the Federal Trade Commission, creditors or insurers will ask the CRA (credit reporting agencies) for a list of people with a certain score to market to.
Although this may be a nuisance to some, it can be very beneficial to others, as exclusive offers may only be available through pre-screening. I usually gauge my credit based on the types of offers and the companies that send them. I went from pre-screened offers from unknown creditors to well-known creditors with higher credit limits and airline reward programs.
When you have various kinds of insurance, your provider may periodically check your report to offer more product or reduce your rates at renewal. This results in a soft inquiry on your report.
Only you can see the soft inquiries and the date of the inquiries. Soft inquiries generally fall off within a year.
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When a hard inquiry is reported, be aware that you may see a minor decrease in your credit score. This decrease will last for about a year.
If you are in the market for a car or house and need to shop around for favorable loan terms, you should focus on keeping your inquiries within a 30-day time frame. All inquiries during this time frame will count as one, having a minimal impact on your score.
You may see a 1 to 5-point reduction in your score. However, continuing to pay on time and maintaining your good credit will result in a bad credit score increasing into the ‘good’ territory over time.
Monitoring your credit utilization and refraining from obtaining new credit are other tactics to mitigate the affects of hard inquiries on your credit score.
I have found the point reduction to be minute in comparison to the decline in my score due to an increase in my credit card balance. With the inquiry requesting from information on a car refinance, I saw a drop of two points. With the credit card balance increase, there was a decrease of twelve points on my report.
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One rule of thumb when it comes to your credit report is to check everything for accuracy and notate any discrepancies. This includes inquiries, as creditors sometimes view the number of inquiries in their decision to lend. Having an excessive amount of inquiries can also lower your score.
Because your financing potential factors in inquiries, you should ensure that the information is yours. You can start by verifying that you initiated all hard inquiries, either by a signed application or an online form.
If you recognize that you have an inquiry from a firm you do not recognize, you can opt to have the company remove the inquiry. If you are not sure if you should remove the inquiry or understand how it impacts your credit score, you may seek the help of a credit repair company.
A credit repair company can advise you on how to deal with inquiries and other potentially negative items on your credit report. They can also assist you in handling the issue yourself.
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Hard inquiries are basically the only inquiries to remove, as they can pose as negatives in the eye of a creditor.
One method of removal is to dispute by certified letter. Your letter should be addressed to each of the credit bureaus.
The contents of your credit inquiry removal letter should include the reason you are writing (to dispute an inquiry), the company that requested your information, the reason you are disputing (usually due to unrecognized or unauthorized activity), and your request to have the item removed.
You should also include your credit report. Highlight the inquiries to better indicate which items you are wanting investigated and/or removed.
If there are multiple inquiries, it may be suitable to number or letter them. That will make it better for referencing in your letter.
It is typically not of the greatest importance to remove inquiries if you have good credit. However, if you have poor or marginal credit, you should probably seek removal. Removal could mean the 5 to 10-point difference in financing at 10.99% or 15.99%, hypothetically.
The alternative to writing a formal removal letter would be to allow the inquiries to fall off on their own. You can also opt to avoid applying for credit until the inquiries fall off. That would let the natural process take its course.
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When it comes to inquiries, even though they may be a small piece of the credit score pie, they can hurt you financially. They sit on your report, displaying your credit application history, depending on the initiator of the request to view your credit.
Your inquiries give insight into how often someone is taking a peek to offer you an enticing opportunity for a new line of credit. They can also show you how often you are requesting additional credit. If you have a multitude of inquiries, you can appear as a credit risk to potential creditors; and if you did not authorize those inquiries you should act against them.
The goal is to remove the inquiries by writing a letter to the credit agencies and/or the creditor on record. If you are not familiar with this process or not a great formal letter writer, you can choose to hire a credit repair agency to assist with the inquiry removals, along with the removal of other negative items that can weigh down your credit score.
About Shantal Darby
Shantal has developed a passion for credit and debt management over the years in pursuit of cleaning up her own credit. She volunteers information on credit and debt literacy, helping those around her achieve their own credit goals. She holds an MBA from the Louisiana State University in Shreveport and a Bachelor in business administration from Saint Leo University in Saint Leo, Florida.
They defy those who use them to justify themselves and thus discourage the changed from 'You're welcome' to 'Thank you'," another Gentle Reader inquires.