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Writing an apology note

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Writing an apology note
October 17, 2018 Anniversary Wishes 3 comments

Learn how to write a professional apology letter or an email message or a note to your boss, customer or client. Letter of apology is an acceptance of mistake or.

If you’ve heard the saying “apologizing makes you weak”, I hope you know it is wrong. In actuality, an apology is a strong tool to show maturity; it shows you are strong enough to take the blame or mature enough to admit your part, so, what do you do when you need to write an apology letter to mom? Read on and find out.


Outline to writing an apology letter to mom


01Don’t beat around the bush



Yes, we know you have a lot of things to say but please be as specific as possible about what it is you are apologizing for. This doesn’t only clear the air, but it also shows that you can acknowledge exactly what it was you believe you did wrong.




It’s always tempting to let her know you probably had a motive behind whatever you did, however, when writing an apology letter, including your motive would only seem like an excuse. Accept responsibility and leave it at that.

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This is very important in an apology letter, after letting her know how sorry you are for whatever happened, ask her to forgive you. Doing this is sending her a direct and specific signal to let bygones be bygones.


Apology letter to mom for when you said something very hurtful to her:



Dear Mom,

I can’t begin to imagine how much I hurt you when I said I regretted having you as a mom. I know it must have made a big hole in your heart and dented your feelings towards me. I just kept talking and talking, saying all those hurtful and wrong things I should never have said to you in any lifetime, mom.

Saying I wish I was an orphan and watching your reaction made me realize how much of a mistake I made, and I have felt regretful about it ever since.

I am so sorry mom and I am writing this to express how bad I feel and how I wish you would forgive me. None of what I said came from my heart and I promise to make it up to you the best way I can if you would only forgive me.

I know the extent of what I said, and I know they are not things to easily forgive, or forget, but I am here waiting patiently.

I love you mom, I always have and always will; you are the best mom any child could ask for.

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Apology letter to mom for when you did something very bad and embarrassed her:




I know I am probably the last person you want to hear from right now after I walked out on you at the party last night. I know how much embarrassment I caused you with my unruly behavior.

Honestly, I have nothing to say to excuse my actions – I am not trying to do so, but I cannot find the words to express how ridiculous and apologetic I feel.

You have always been there for me, trying to make my life comfortable and I repaid you with hurt and shame. I know right now you are probably asking yourself where you went wrong with me, what you did to deserve such embarrassment, where you took a wrong turn with me, and if you have failed as a mother. I can only tell you I am sorry mom.

I am sorry for always falling short of your expectations, I am sorry for all the pain I have caused you, and I am begging for your forgiveness. I had no right to act the way I did and I realize it all now. I love you mom and you will always be my bedrock.


Apology letter to mom for when you regret not listening to her advice:



Dear mom,

I know that this is coming late.

I do not know how else to say this Mom but I am so sorry. I am not saying this because I feel bad that I was absolutely wrong, and you were right; I am saying it because even if I really didn’t want your advice, I could have at least done so without offending you or ignoring you.

I realize there is more wisdom in the advice you give me than I know, do forgive me.

I cannot even begin to imagine the hurt you must feel watching me do the very things you warned me of and falling victim to the very scenario you tried to prevent me from.

I love you now, forever and always.

Thank you.

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Apology letter to mom for being rebellious:



Dear Mom,

There are some things I need to say to you, but I can’t bring myself to say it to your face. I know it is not news to you that I have been arrogant, childish and ego headed.

What effect these actions of mine have on you, or how they make you feel as a mother, I could never understand, at least not until I have kids of my own.

You might be tired of hearing me ask for your forgiveness but, please forgive me. Right now, I feel broken and sad. I acted very childish, and I feel like I have betrayed not only myself, but you. I have decided to go back to school, stay away from those toxic friends, complete my degree and, I promise to make you proud.

Everything you do for me you do out of good thoughts and love. It might take me time to adjust, to realize it and value it, but every day for as long as I live, I will cherish you with the utmost adoration, respect, and love, because I know only a mother like you would be able to love a rebellious child like me.

I am so sorry mom. I am so so sorry.

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Apology letter to mom for when you made her so mad she doesn’t want to see you anymore:



Dear Mom,

I know over and over I have offended you and over and over I have used the words “I am sorry”. This time even I know that those words do not cut it.

I have seen other parents treat their kids with disdain over little things, and I have watched how the relationship between mother and child can be severed beyond repair; how each party goes their own way and end up not to speaking to each other for decades. Sometimes when one party decides to say “I am sorry” it might be too late.

I do not want to be in that place where I look back and I can’t remember the last time I spoke to you. I know you have said you do not want to see me anymore and yes, I deserve it. If I were in your shoes, I do not know what my reaction would be, or what I would do going forward.

Please know, whether we settle this issue now, or you require some more time, know I would never in my life stop loving you. I am too ashamed to repeat the words “I am sorry”, but I am, so please forgive me.



Whether you are a mother who has been wronged or you are a child who has wronged their mother, if you are reading this, it means you want to mend the situation. To be forgiven is delightful but to forgive is even more beautiful.

Whichever end of the line you find yourself on right now, bear in mind that peace and love between a mother and child are irreplaceable.

Having read these examples of apology letters, I believe you can work on maintaining your bond, in the face of any fight.

Free sample letters of apology for personal and professional situations. Also, tips on writing apology letters.

FREE Sample Apology Letters

writing an apology note

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It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is the first step to making it right again.

Whether it’s a scheduling mishap, a bug in your product, or something more serious like an app outage or security breach, communicating about mistakes with customers certainly isn’t easy. The good news? Sending an apology email is your chance to start a healthy conversation and potentially build a stronger relationship with your customers.

Crafting a message that strikes the right tone for your apology can certainly be an art — and we can learn a lot from seeing how others do it. We collected a few real examples from customer success managers and company leaders. They contain great copy for admitting your mistakes, apologizing, and setting customers up for future success.

When you're sending an apology as a reply:

1. We were wrong. Here’s what happened.

Hi [client name],

Thanks for being patient while we sort this out. After an in-depth discussion with my team, we’ve realized that we’re responsible for these issues. Given the progress we’ve made the in the last {weeks/months/years}, our relationship is extremely important to us, and we never want our errors to set you off track. We want to make sure you’re back on track for meeting your goals ASAP.

We’re very committed to making it right, so here’s our plan for moving forward: {insert plans here}.

Thank you for your patience and understanding,

When to use this apology email:

Your client will see you as more credible and trustworthy if you give them every detail of what happened and why. If something was truly your fault, avoid using language that blurs the lines or shoves off the blame, like “we’re sorry this happened to you.” Instead, send this to take full responsibility for the problem.

2. We’re working on it.

Hi [customer name],

I’m sorry about {insert problem here}. I’m talking with my team about exploring this issue more now. I just want to let you know that your issue is important to us, and we’ll get back to you ASAP with proper insight and solutions.

Thanks for your patience,

When to use this apology email:

Giving a swift reply explaining that a customer’s issue is top a priority can make a huge difference in showing them you care. Send something like this when you’re still working on finding a resolution and digging into a problem.

3. Still not sure…help us understand the problem further.

Hi [client name],

Thanks for reaching out to us about {insert issue here}. We’ve spent the last few days assessing what’s been going on, and we really appreciate your patience during this time. Although we’ve been working on resolutions, we still haven’t found a fix. Here’s what we’ve tried so far:

{list what you’ve tried}

I am very committed to fixing this for you. I’d really like to hear more about your experience so that we can make sure we’re on the same page and figure out next steps. To start, I have some questions:
{insert questions}

Thanks again for your patience while we work through this. I’m confident we’ll find a resolution soon.

Sincerely, {name}

When to use this apology email:

This message is for that time when you’ve been working on fixing a problem for a while, and you still can’t figure it out. The best course of action? Be transparent about it. Make a list of bulleted list of the things you tried, and follow with a list of questions. This email should be straight to the point, but keep an optimistic attitude.

In the instances above, you’re replying when a customer comes to you with a problem. But that’s not always the case. What about when you're initiating the conversation?

When you're initiating the apology:

1. Important Security Notice

Dear Ashley,

We are writing to inform you that we were recently able to confirm that there was unauthorized access to a {company} database containing user profile information. We have since blocked this unauthorized access and made additional changes to our technical infrastructure to prevent future incidents. We have made all relevant details available on our blog. No specific action is required of you.

However, we have also just released Two Factor Authentication (“2FA”; also known as “two step verification”) and we strongly recommend that all users enable this feature, which provides an additional layer of security for their account. Additional details are available in our help center and you can enable 2FA directly on your account settings page.

Since the compromised system was first discovered, we have been working 24 hours a day to methodically examine, rebuild and test each component of our system to ensure it is safe. We are very aware that our service is essential to many teams. Earning your trust through the operation of a secure service will always be our highest priority. We deeply regret this incident and apologize to you, and to everyone who relies on us, for this inconvenience.

For more on our security practices and policies, see {link}. Again, for additional information, we encourage you to read the blog post for more details.

{Your name}

What makes this apology email great:

This tone of this apology is serious, but optimistic. It starts with a detailed, honest assessment of the problem and a recommendation to help fix it. Next they explain their fault, commitment to a resolution, a sincere apology, and resources for finding more information.

2. Outage

Hello Sarah,

I'm emailing to update you on our service outages on {time and day}. Service was fully restored at about {time}.

I know this has been a very frustrating and trying time for you as a {company name} customer, and for that I apologize. Please know that our team has been working through the night to resolve these incidents. (The post mortems on these incidents are here.)

This has been a tough {time period} knowing that we've let you down, and we want to make amends. We failed to provide you with the service you deserve. I wish I could tell you this outage was unpredictable, or it was all an external party's fault, but it wasn't.

We have been aware of the possibility of this kind of outage. We have in fact been working on hardening our system to this kind of risk for months. That’s why we know it was preventable. In the end, we did not execute quickly enough to prevent these issues from affecting you.

We feel no great irony in the fact the specific component that lead to this outage was scheduled to be replaced this week. The positive news is that we spent the last months rewriting how the particular servers affected today are set up. Had the servers been using this new set up, it would have helped avoid this issue. These updates are still due to be released imminently as they were scheduled to do so regardless of this particular outage.

You can rest assured, we are taking this seriously. I realize that doesn't make up for lost business {time and day} though. As a mea culpa, we are issuing you 2 days worth of credit on your account. You should see that reflected in the next few days.

If you feel this isn't sufficient, please let me know and we can discuss further.


PS: You can subscribe to service status updates at {status page}

What makes this apology email great:

This message not only tells — but shows — just how seriously they’re taking this outage. They give a breakdown of what happened, link directly to their post mortem, and admit to their fault, plain and simple. They also explain how the problem was preventable, how they could have solved it, and what stopped them from preventing it, which shows that they’re taking steps to make sure it never happens again.

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3. App Downtime Apology

Dear Ashley,

You may have noticed, we experienced a downtime of our indexing API today. For about {time period} starting at {day}, some write operations were refused by the API with a {error code}. {Feature} was not impacted, and {Feature} ran as usual.

It's the first time that an outage has happened since we launched the service, and we are deeply sorry for the inconvenience. We published a full explanation of the problem and its resolution on our blog: {blog link}

Should you want any details, feel free to contact us anytime.

{Your name}

What makes this apology email great:

This message gives customers what they need to know without dwelling on the error. They acknowledge exactly what was impacted, list what was unaffected, and give a link to more detail for those who want to explore it further. They clearly take fault without blowing the situation up into something catastrophic.

Showing customers you’re human can go a long way in building better relationships. When it comes to writing apology emails, admitting to your mistakes and having empathy are the best things you can do to make it right and make customers happy again.

Intercom's Wyl Villacres said it well: "Having a difficult conversation yield a positive outcome can get you a glowing endorsement from your customer. And just like defusing the tensions in a bar, it starts with empathy, and making sure that the customer feels heard before things heat up."

About the author

Julie MorseJulie is a journalist, researcher, and content strategist who lives between San Francisco and Mexico City. She loves writing about technology, healthcare, and finance.

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How to Write an Apology Letter

writing an apology note

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Apology letter vary greatly in significance and weight. If you have gravely offended someone or done something you seriously regret, the best course of action is to first apologize in person and then send an apology letter as a follow-up. Of course, the format and formality of the letter will depend on the action or event for which you are apologizing, as well as the nature of your relationship with the person to whom you are apologizing. Above all else, simply be sincere.

Some general rules that may help you get started:

Address the person by name (formally, if necessary).

Apologize…at the beginning. This is one instance where it does not pay to embellish your words. Be clear and humble and say you are sorry.

Briefly state what you did wrong. This is the only way to truly acknowledge your wrongdoing. If you avoid the subject, it can come across as insulting to the person to whom you are apologizing.

Send the letter as soon as possible. This can often repair damage and even save relationships before the damage becomes too great.

Begin rebuilding trust by promising sincerely that the offense will not happen again.

Hand-write your apology on a piece of personal stationery. Typed letters are too stiff and impersonal for your heartfelt apology.

Sample Personal Apology Letter

Dear Jack,

I am truly sorry for misplacing the ski gloves you so graciously loaned me. I hope the pair I sent are the correct size…if not, please let me know so I can properly replace them.

I promise I’m not usually that absent-minded and I hope you will not hesitate to trust me in the future!

So sorry again!

Sample Formal Apology Letter

February 25, 2008

Katherine Simpson
President, Joyful Toy Co.
345 Bluejay Lane
Denver, CO

Dear Ms. Simpson:

I’m writing to sincerely apologize for the delay in your order. According to our records, you ordered 500 parts of item # 156 on December 12, 2007. Due to a processing error, the shipment of that order was delayed. We apologize for any inconvenience this may have caused you and your business. We have reimbursed you for the cost of shipping and the enclosed coupon will deduct 20% off your next order with us. Again, I apologize for the trouble.


Morgan Cosick
Manager, Parts ‘R’ Us

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An apology is a strong tool to show maturity. You are reading these examples of an apology letter to mom means you want things to be.

How to Write a Letter of Apology

writing an apology note

An apology letter is written to someone, when an inconvenience or offense is caused to that person. You should write such a letter only when the occasion calls for it. The following article, with an apology letter sample, will prove to be useful if you ever need to write one.
An apology letter is way of saying sorry and showing how much you value your relation with the offended party. Though it is never too late to realize a mistake, it is always better to write one as soon as possible to maintain good ties. Such letters can be written in either a friendly tone or it may follow a business letter format.
In case of a friendly or personal letter, you need to begin with a sorry. You should then admit your mistake and take full responsibility of your actions. Then you should offer some help to solve the problem you have created and take corrective measures. Next, you need to explain it to the recipient that you will not make the same mistake again. You need to apologize again in the closing paragraph. Remember, a personal apology letter should be sincere and have a personal touch. The following sample letter of apology will help you draft a personal sorry letter.

Sample of a Friendly Apology Letter
Date: ______

Dear Anne,

I have done a lot of thinking over the past few days about what happened last week. Before I begin, I just want you to know that whatever that I am about to say are sincere thoughts from the bottom of my heart. I know after what happened, it will be difficult for you to accept my apology. But I want you to forgive me and think about our friendship.

What prompted me to write this apology letter was our friendship, that is really valuable to me. I cannot even think of ending our friendship over a silly misunderstanding that took place between us. I feel that I acted in a bash way, but you never gave me a chance to speak. I hope this letter gives our friendship a chance to understand each other better.

I agree that I should have trusted you and should not have been influenced by others. But the reason for this was you were very elusive with me for the past few days. I want you to know that I am sorry and I hope this letter compiles you to give our friendship a second chance. I think that I have made the right choice in choosing friendship over petty issues. I hope to get a positive reply from you.


Business Apology Letter Format
In case of a business apology letter, you need to begin the letter with a sorry to the offended party. You need to explain your side in a sincere tone and help the recipient understand what went wrong with your service. You should offer to rectify the problem or compensate for the recipient's loss. You need to close the letter with another sincere apology. But, before you shoot off a business apology letter make sure you understand the gravity of the situation. If the shortcomings from your company are subject to legal action by the recipient, it is better to speak to your lawyer or advocate, before you write an apology to your customer/client.

Sample of a Business Apology Letter
Date: ______

Your Company Name
Your Company Address
Your Company Contact Number/ Fax Number
Your Company E-mail

Recipient Name
Recipient Address

Dear Recipient Name,

I apologize for the mix-up in your high-speed Internet service connection. We have just implemented a new Internet connection plan for your account. It will take about 3 days for the new connection to activate. However, we have rectified our mistake and asked our installation team to contact you. They will contact you by the end of this week and set up a time to come over for the final adjustments.

For our serious goof-up, we have decided not to charge you for any Internet usage (including downloads) for the next three months. Once again I would like to apologize for the mix-up in your order, and any inconveniences this may have caused you. (Recipient Name), let me sure you that whatever happened is one of the rare instances where a customer of Net-Speed is dissatisfied. We are committed to providing the best service and speed for all our Internet customers. If you have any further queries please be free to contact me on xxx-xxx-xxxx.

Once again, I would like to apologize for our mix-up and the inconvenience that it has caused you.

Your Name
Customer Service Manager
These are two different forms of apology letters. You need to keep your apology short and sweet. Avoid playing the blame game and just explain your side in a sincere manner in your letter. An apology letter is written after one realities their mistake. Therefore, you need to reflect that realization in your letter.

Writing an apology letter is easy if you are aware of the things that should be included in the particular letter. More so, you should be able to acknowledge your .

writing an apology note
Written by JoJohn
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