And, by doing so, you nurture continued loyalty to your business. Sending your faithful customers a thank you letter cements your business.
Read sample letters to say thanks for participating in an important meeting. Ensure continued support from your donors by writing gracious thank you letters.
There was a time when sending a business thank you email was considered inappropriate. Today, however, it is fine to use email as a way of sending a quick thank you.
I want to go over some etiquette tips for writing thank you letters via e-mail, but first, here is a list of sample thank you e-mails that you can use as an example for your own professional correspondence.
Alright. When writing a thank you e-mail in a professional setting, there are several things to keep in mind.
There is a good chance that the recipient of your email gets a LOT of email every day. This is one reason why it is so important to include a subject line that will make it clear what your e-mail is about. This will give the recipient a general idea of the contents.
Something like "A Quick Thank You: Interview for Design Position" is perfect for the subject line. The recipient knows you're just writing to say thanks, and they know what you're thanking them for.
It'll get opened.
Because shooting off an email feels more casual than writing a business letter, some make the mistake of using language that is overly friendly or much too casual. This includes the greeting and salutation as well as the body of the note.
For example, do not use "Hi, Mike!" instead opt for the more formal, "Dear Mike". When closing, choose "Sincerely" over "Thanks Again".
For a list of nice professional valedictions, check out: Letter Closings and Sign Offs.
In the body of the business thank you email, be sure to keep the language formal and business appropriate.
As mentioned above, the person who will receive your thank you email probably gets a lot of mail each day. Whether sending a thank you email or a traditional business thank you note, one important rule of thumb is to keep the message short. Anything more than three to four short paragraphs is likely too long.
If your note is too long it may not even be read. Keep it short and sweet.
Is there is ever a time when it is appropriate to send a group business email thank you?
Tradition would say no, and that all thank you notes should be written to individual people. If, however, you feel that your situation calls for a group email be sure that the note does not include anything that singles out one individual over another.
Read over the email and make sure it is perfectly suited for every recipient. If not, scrap it and choose individual thank you notes instead.
If you are sending a professional email from a personal account that includes an automatic signature, be sure to check that the signature is appropriate for business correspondence.
You probably wouldn't be the first person to send a business thank you email with the signature that read "Party Gurl 4Eva", but that probably won't help you to establish the kind of image that you are hoping to create.
A great idea for an email signature on a business thank you email is simply your address, phone number an email address. This will allow the recipient to get in touch with you without having to search for your contact information.
A thank you email is a quick and efficient way to send thank you notes for a job interview or to clients and prospective clients. Just be sure to follow the general rules of business etiquette so that you can cement the type of image that you hope to portray.
Return from Business Thank You Email, to Thank You Letters
We all want to feel appreciated, and your customers are no different. In fact, according to research conducted by the Peppers & Rogers Group, up to 60% of customers will stop dealing with a business that they feel is indifferent to them.
So how can you make your customers feel appreciated? Believe it or not, a simple customer “thank you” email can go a long way in creating a positive customer experience and brand perception.
In this article, we’ll go over the five key factors that contribute to a successful “thank you” email.
You should never write a “thank you” email without clearly knowing its goal. Not having a clear purpose in mind will lead to unclear messaging and a generic sounding email, which is the last thing you want.
The purpose of your thank you email can range from:
And the list goes on.
Different situations require different ways of showing appreciation, which is why you can’t start writing an email until you’ve solidified its purpose.
A great “thank you” email has to sound like it actually came from a human being. We all receive blast emails from brands, and your customer service email has to stand out amidst all of that.
Below are two examples of customer “thank you” emails that kick butt at providing a human touch.
Your “thank you” email will be even more effective if you think in terms of the individual and not a group. You have to ask yourself: “How can I make this more relevant to each of my customers on a personal level?”
There’s a reason personalized emails have higher engagement rates. People want to feel like your message was meant for them.
Thankfully with today’s technology personalization at scale is easier than ever before.
After you’ve passed along the desired message, thank the customer again at the end of the email. It’s a great way to show that you value their time and input.
A simple “Thank you again for your [support, feedback, patronage, etc.]” is more than enough.
In your emails, you should always give the customer a chance to continue to the conversation.
Let them know that your support is only an email away. This prevents the email from being one-sided and it’s also a great chance to engage with your customers and gather their feedback.
Here’s an example of a “thank you” email from one of our customer support reps. Notice how he ends the email with an opportunity for the customer to continue the conversation if needed.
Showing gratitude is one of the easiest ways to improve customer satisfaction. A great “thank you” email is personal, clear, and expresses gratitude toward the customer.
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A good customer thank you email can go a long way in creating a great with your business, tell them how happy you are for their growth.
Sending a simple thank you letter goes a long way in strengthening strong and long-lasting business relationships. You might write to a hard-working employee that shows dedication and commitment to your business. Or you might write to a loyal customer who continuously repeats purchases with you. Whoever you want to thank, it doesn’t matter. Expressing your gratitude in writing makes the recipient feel good. And, by doing so, you nurture continued loyalty to your business.
Sending out thank you letters to customers, clients and colleagues becomes a powerful way to secure an ongoing business relationship. Showing gratitude in turn encourages your top customers to sing your praises to others. This could happen through online reviews, on social media and through word of mouth.
An estimated 62% of consumers search online reviews and information before purchasing a product. So the importance of sending a thank you letter becomes clear.
If you find yourself unsure how to compose a thank you letter, don’t worry. Take a look at the following 5 best thank you letter examples.
Show your customers you are grateful for their business. And subsequently encourage them to keep doing business with you instead of going elsewhere. Sending your faithful customers a thank you letter cements your business relationship.
Thank you letters become even more appreciated by customers if they offer a reward. For example, try offering a discount voucher. Such rewards act as a lucrative incentive for customers to purchase from you again.
Your customer thank you letter could look something like this:
Dear [insert name],
On behalf of [insert company] I would like to say thank you for being a loyal customer. It has been a pleasure serving you and supplying you with [insert appropriate products or services] and we hope that we can have the pleasure of providing for you for many more years to come.[Name of business] is committed to providing our customers with only the highest quality of [name of products or service] delivered through impeccable customer service.
As proof of our appreciation for your loyalty and ongoing support, we would like to give you a 20% voucher off your next purchase with us.
Once again, thank you for your ongoing business and we look forward to serving you in forthcoming months.
Best regards,[Insert your name] [Insert your function]
Quality, hard-working and dedicated employees don’t grow on trees and should be thanked to show that you recognize their hard work and loyalty. Sending a thank you letter is a personal, simple and cost-effective way to show your recognition and appreciation of your most prized company assets.
Dear [name of employee],
I would like to say thank you for all your hard work this year.
We couldn’t have got where we did this year without your ongoing dedication, commitment, creativity and talent.
Since joining the business in [year] you have gone from strength to strength and are a true asset to our company and our clients.
I look forward to working with you for many more years to come.
Best regards,[name] [title]
The run up to the Christmas vacation can be the perfect time to send your regards and best wishes for the holiday season and the New Year to colleagues, clients and customers.
If you’re struggling with the right words to use on a festive thank you letter, here’s template you might want to use.
Dear [name of recipient],
As the festive season approaches, on behalf of [name of business] I would like to say thank you for all the support and commitment you have shown to us in the last 12 months.
You are an exceptionally valued [member of our team/customer/client] and I would like to send my personal thanks for your continued support.
We consider you as a friend of [name of company] and extend our warmest wishes for good health and festive cheer.
It is people like you that have helped our business get where it is today.
I hope you and your family have a magical Christmas and a Happy New Year and I look forward to doing business with you next year.
Best wishes[name] [title]
The arrival and prolific growth of remote, digital forms of communication has not stamped out the yearning for personal, face-to-face meetings. In fact, research shows that around 9 in ten people say small meetings are their favorite method of communication.
For clients that have taken the time and made the effort to visit your business, it is important they are adequately thanked.
Your thank you letter for client visitations could read something like this:
Dear [name of client],
On behalf of [name of company] I would like to thank you for taking the time to visit us on [date of visit].
We felt the meeting was extremely valuable in getting to know you better and securing some solid goals on how we are going to proceed with the campaign [or type of service] in the forthcoming months.
We hope you got as much out of the meeting as we did.
I look forward to our next catch up and, in the meantime, if you have any questions or queries, please don’t hesitate to get in contact with one of our team.
Thank you and best wishes.
Kind regards,[name] [title]
Customer service departments can be the backbone of a business, the department that often gets the most flack and the least rewards.
Make sure you give your hard-working customer services’ team the recognition and thanks they deserve by sending them a personal letter of thanks, which could read something like this:
Dear [name of employee],
As a valued and hard-working member of our customer services department I would like to thank you for all your hard work and being such a key face behind our company.
The business has had great reviews and feedback in recent months, positivity that has been driven by our always-smiling and never flustered customer services team.
You are a vital member of our customer services department and I would like to say thank you and hope you remain part of the team for a long time to come.
Once again, thanks for your hard-work and commitment in what I know isn’t always an easy job.
Best wishes,[name] [title]
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Thank you, Carlos, for the pleasure of continuing to work with you. . how to write a thank you letter to my customers for their previous orders.